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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

4.0
124 Reviews

124 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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November 04, 2020

Very poor service and pricy. Replacing a 2014 T&C rear side door which should take approx. 1/2 hr ( you can see the video on the internet). They charged $405 for 2.5 hr. Of labor.to me that is cheating !! More

by Ayoub3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
Nov 06, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. If you are still experiencing any issues, please contact our dealership and ask for our Service Manager. Thank you.

October 17, 2020

This dealership helped me out on a Saturday morning while visiting my daughter in Lubbock. They had the new key Programmes and the vehicle up and running within 15 minutes of my arrival! Other dealership I s More

by jglennpaverman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire service department
Oct 19, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

We are so glad that our team could assist you. Thank you for the review!

September 26, 2020

Pleasant atmosphere and courteous. But my car had oil smudges on top of the hood, fender wheel and the driver side door. After an oil change. Very displeased with cleanly ness. More

by Mj3573471
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Latisha cruz
Sep 28, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate your feedback on your recent visit. If you have any concerns, please contact our dealership and ask for our Service Manager. Thank you.

June 19, 2020

Love the dealership. Got our pu with them since 1995. Love their services department. The service writer get our pu in fast. They know their job. Thanks to sprint and frontier dodge More

by Prr1620
Recommend Dealer
Yes
Employees Worked With
Mike Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Stephenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Porras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Stalcup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review! Please let us know if there is ever anything else that our team can assist you with.

May 13, 2020

Great service, friendly staff they go out of their way to do an excellent job I would highly recommend this car dealership for anyone to go to More

by melsya50
Recommend Dealer
Yes
Employees Worked With
Renee
May 14, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review. We are so glad that our team could assist you.

April 07, 2020

Very very friendly take good care of the customers, they explain to me everything that have done was very proud of what they did. I will recommend them to anyone who needs anything More

by Vanessa
Recommend Dealer
Yes
Employees Worked With
Mike Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Stephenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Porras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Stalcup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latashia Cruz, Marmolejo Tristan
Apr 08, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review Vanessa. If there is anything else that our team can help you with, please let us know.

February 28, 2020

We were stranded with a Ram 3500. Everyone at the dealership went above & beyond to get us on the road again. They were very friendly and professional. More

by Sam
Recommend Dealer
Yes
Employees Worked With
Service department Renee was terrific to help us.
Mar 02, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review Sam!

February 26, 2020

Dropped off my car for a transmission issue, never got told when it may be ready. Tried to call and they closed early that day without telling me. I called back 2 days later, on Monday. They told me my ca More

by Kajeep22
Recommend Dealer
No
Employees Worked With
Renee
Feb 28, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

We apologize that you are unsatisfied with your recent experience at our dealership. Our team works to insure all customers are kept up to date with their vehicle's process. We would never want a customer to not be fully informed about their service visit. If you are still concerned or having issues, please contact our store and ask for management. Thank you.

February 13, 2020

Very friendly and courteous service department dealt with my Jeep due to air bag recall. Work done with great speed unexpected surprise. Thank you all More

by citizenintexas
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 14, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review!

January 08, 2020

They are very friendly and very professional. They explain every detail and and route you should take. Than they ask if you want that route or not. More

by Joe
Recommend Dealer
Yes
Employees Worked With
Angel Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you Joe for your review!

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