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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

4.0
124 Reviews

124 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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December 17, 2021

Great service as usual ! Big thanks to Rene’ and Dan Great service as usual ! Big thanks to Rene’ and Dan (GM), very professional and always attentive to customer’s needs. More

by dborrata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene’ and Dan
Dec 17, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review!

November 25, 2021

Bunch of crooks. Wouldn’t buy a newspaper from that place. Who even owns them? More

by Morriskeith0070
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Nov 26, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please contact our dealership and ask for management to discuss any issues or concerns.

October 27, 2021

When I called about service they got me in within 3 hrs and completed my free final oil change in about 15 min. I’m pleased! More

by billireland1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 27, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review!

October 13, 2021

They did a great job in my car! They were friendly, fast & thorough. Will definitely return. More

by KB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chadd Lewis
Oct 13, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review! We are so glad that our team could help you.

September 12, 2021

Service was quick and easy Got the oil and filters Service was quick and easy Got the oil and filters changed on Cummins diesel and I was in and out Service was good and didn’t have to wait More

by AB equipment
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 13, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your service visit!

September 08, 2021

Service rep did not know what the requirements were for the service interval, fluid levels were not checked/filled, makes you wonder if the service was complete More

by Boater1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Sep 10, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. If you have any concerns regarding your service, please reach out to our dealership and ask for our Service Manager.

September 04, 2021

Weren’t helpful. My spoiler was unattached when picked up from service. Car was dealt with by opening trunk, it was evident they didn’t even try to fix it although it was a quick fix. very disappointed. More

by bv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service.
Sep 10, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are disappointed with a recent service visit. If you are still experiencing issues with your vehicle, please reach out to our Service Manager to address.

August 25, 2021

Can’t say enough good things. I brought in a small child and had to wait for service to be done. Everyone was so accommodating and kind. I’ve never been to this dealership before but will definitely be comi More

by Knoel523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrone Christopher
Aug 25, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the wonderful review! We look forward to assisting you in the future.

August 19, 2021

Great customer service. Very friendly. In and out. Thank you More

by Christyayers24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrone
Aug 20, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review!

June 18, 2021

This was the worst customer service/service department I have ever experienced. My son's car was in the service department for repairs for over 3 months. Twice they contacted him to tell him his truck was More

by lisal475869
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Guerra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Spirit Automotive Chrysler Dodge Jeep responded

Lisa, we are sorry to hear that you are unsatisfied with you recent service visit. If you are still experiencing any issues, please contact our dealership and ask for our Service Manager. Thank you.

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