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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

4.0
124 Reviews

124 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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June 30, 2022

Poor service, I made appointment a week in advance, dropped off the vehicle on the appointment date, my vehicle sat there for two days, no one even looked at my vehicle. The service advisor keep saying More

by aspeyrer
Customer Service
Recommend Dealer
No
Employees Worked With
John in service
Jun 30, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. If you are still experiencing any issues or have any concerns, please reach out to our dealership and ask for management..

June 15, 2022

Always gives great service , staff is friendly and we'll trained not to mention how honest they are about what to expect. The only place I can go and get good service. I always recommend them to my friends. More

by ralphschwartz6970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Jun 15, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review and recommendation Ralph!

June 11, 2022

Friendly and knowledgeable employees working together in a clean environment to take care of their cusntomwrs More

by Rudy.fabila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Stephenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Porras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Stalcup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review on your experience!

May 28, 2022

Great and excellent work very professional and good customer service. The service department was very helpful and did a great job. More

by Javier Gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
May 31, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review and feedback on your experience!

May 25, 2022

Took Ram 3500 in for service that I purchased from another dealership. They were professional, courteous, and exceeded my expectations. More

by glenRob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
May 26, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your experience!

April 16, 2022

Didn't get the issue resolved that we took the vehicle in for. Not a fan of the service dept. More

by Mn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul
Apr 21, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. If you have any issues or concerns, please reach out to us and ask for our Service Manager.

April 15, 2022

Horrible experience with the service department and not one person seemed to care they all acted like it was the “norm” I will not ever be back even if it is for warranty work I will find a different deale More

by mopar5jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Lamonica
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. If you have any issues or concerns, please reach out to us and ask for our Service Manager.

March 25, 2022

Courteous and helpful flexible hours. Good completion times parts ordering was timely Took the tmi to explain the process used More

by n2bg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Lamonica
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review and feedback on your experience!

February 20, 2022

Very courteous and friendly. Took care of my issues with vehicle in a timely matter. I would definitely recommend this dealership for your vehicle repairs More

by Booman300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 21, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review! We are so glad that our team could assist you.

February 16, 2022

Everyone was very helpful, even found me some oil change discount coupons! Took my car right in & kept me informed. More

by sshrop1680
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get names, a male checked me in, a female checked me out, both very helpful.
Feb 16, 2022 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for the review on your experience!

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