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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

4.0
126 Reviews

126 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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March 21, 2024

The service team was very helpful with making sure that my vehicle was covered through my extended warranty, kept me updated and able to give me the best deals. Thank you so much Paul and Johnny. More

by Geno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Johnny in service
February 26, 2024

All was fast and impressive. The only issue was the cel light came on after 5 miles More

by steve.kneisel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
February 22, 2024

I took my car for an oil change & tire rotation at 8:00 a.m. and they were finished with my car by 9:15. They also checked for recalls and performed a fix on a recalled item as well. Excellent work! More

by SMason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Castilleja ⭐️⭐️⭐️⭐️⭐️
February 05, 2024

Great customer service… Everyone was so helpful. Very good experience. Will come back in the future. More

by lighthouse7605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Castilleja
January 17, 2024

Hard to justify Diagnostic $160 charge to fix a leaking thermostat Reconsider tha charge ok? More

by Howamcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
November 24, 2023

Called over the phone to make an appointment for oil change. They told me the price was 90+ tax. Made the appointment and once it was time to pay they charged me almost $140. I told them I was told 90+ More

by Diego Arredondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
November 14, 2023

They always go above and beyond, their commitment to excellence is outstanding. Service department is knowledgeable, courteous and friendly. More

by jrvntx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny and Andrew
September 30, 2023

I paid $650 for something that should have been checked and fixed before they sold me my car. More

by 11kh86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

We regret to hear that you are displeased with your recent experience with us. Please reach out to us and ask for management to address these concerns.

September 22, 2023

We would not trust our Jeep with anyone else! Thank you Paul and excellent crew! Your are professional and most kind! More

by gerald-dolter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your experience!

June 22, 2023

Everyone is very nice and helpful. They always call to update on costs and with what is happening Thanks More

by snedigardebe
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Verkamp
Jun 23, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your experience!

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