Spirit Automotive Chrysler Dodge Jeep - Service Center

Service area is horriable Dont go here to get serviced they take days and make promises and or deadlines for your car to be done and it doesnt come through. Dont go here to get serviced they take days and make promises and or deadlines for your car to be done and it doesnt come through. More

Absolutely terrible On August 29, 2015, at approx. 6:20 am, my 2014 Ram Eco Diesel lost oil pressure and the engine shut down. Had the truck towed to the Midland Ram deal On August 29, 2015, at approx. 6:20 am, my 2014 Ram Eco Diesel lost oil pressure and the engine shut down. Had the truck towed to the Midland Ram dealership because that's where I live. After finding out on Monday morning, August 31, that it would be at least 30 days before they could even look at it, I started to call other Ram dealerships in the area. Ram customer service even got involved. They got me an appointment at Ram Truck Town in Lamesa, TX for Thursday, September 17. Thinking I could do better, I continued to call other Ram dealers. I called Spirit Auto in Lubbock and talked to a gentlemen named "Kevin" (he no longer works there). Kevin stated that if I got the truck to Lubbock by Wednesday. September 2, they "could probably" have a diagnosis by Thursday or Friday of that week. At my own expense, I had my truck towed to Spirit. After 3 weeks of having NOTHING done, I decided to pay a visit to Spirit (I had never been there before) and introduce myself to "Billy" (who has told me that this week will be his last week working there). But before I got to Lubbock, I stopped at the dealership in Lamesa to possibly get another opinion. The service people there, without even seeing the truck, said the people at Spirit were not even looking at the source of the problem. When I got to Spirit, the Service Mgr., Terry Harris, wouldn't even come out of the office to talk. I explained to Billy I wanted the rear main seal and oil filter checked before anything else was done. The following Wednesday, Billy called me and said the problem appeared to be coming from the rear main seal. He also explained that because the part was not in Dallas, it would have to be ordered from the National Distribution Center and that could take 7-10 days. I got on the phone, found the part in Houston, paid for it and the postage to be overnighted to Lubbock. After putting on the supposed fix to the problem, the engine still wouldn't turn over. Since that time (6 weeks), I've been told that Spirit is in "the progress of sending images to the "Powertrain" people to determine if it's under warranty. The truck has 39, 628 miles and has had the oil changed 4 times in the 15 months I've owned it. I've attempted to call Mr. Harris and have been routed to someone on the floor. My national Case Mgr. has also attempted to call Mr. Harris and he has, so far, refused to speak to her as well. Mr. Harris' refusal to talk to me or National Customer Service has not gone unnoticed by Ram. I'm not going to even discuss the quality of the product itself. But the service you get at Spirit is absolutely terrible. If I could give zero stars, I would. EDIT: I have since met with Mike Guerra, the General Manager and Terry Harris, the Service Manager. While the truck is still nowhere near being fixed, both have assured me that they are committed to resolving the issue. I will reconsider my evaluation of this dealership based on what happens from this point forward (10/17/15). This is an update to the 10/13/2015 review My 2014 Ram Eco Diesel has now been at Spirit for 100 days and we're still waiting on parts. After finally getting the information that Ram Powertrain needed, it was decided that the entire engine needed replacing. Spirit managed to order the wrong engine...yes, as incredible as it may seem, the wrong engine was ordered. That problem was further compounded by the fact that it wasn't discovered for nearly 2 weeks because another part was being delivered and the engine couldn't be assembled without that final part. When that part arrived, the engine was unpacked and the error was discovered. No problem, another engine was ordered and arrived on Wed., Dec. 2. On Thursday, Dec. 3rd, I received a text from my case manager telling me she had been told the vehicle "should" be ready on Tuesday, Dec. 8. On the morning of Dec. 8, I called the Service Dept. to see how things were progressing. I didn't ask if it was ready or when it would be ready. I was immediately told, "It's going a little slower than expected" and now we're looking at the end of the week until completion. When I inquired as to the problem, I was told, "It's a new model and the tech putting it together has never done one of these engines before". I quickly explained that the Eco Diesel is not a new model, it's now been out for 2 years. I was then told "He'll (the tech) get if figured out". I said call me when it's ready. 24 hours later, Wednesday, Dec 9, I get a call from my Ram case manager telling me I'm not going to be happy with the news. Current news is that it'll now be considerably longer because we're now waiting on other parts. I said, no way, I was told YESTERDAY that the problem was inexperience with the engine tech, not parts. Case manager said that as soon as she got the part #'s from Spirit, she had a team that could locate and expedite the parts. At this point, I have a few observations about Spirit. While friendly, this dealership appears to me (and to several layers of corporate Ram) to be staffed with the most incompetent service department employees I've ever dealt with. I made the comment to a corporate Ram person that it appeared that whenever Spirit came to a decision fork in the road, they took the wrong one. I was corrected by the corporate person and told, no, they appear to start walking backwards... If you have the opportunity to have your vehicle serviced by Spirit or a shade tree mechanic, I'd pick the latter. I now cannot give any stars to Spirit in any category. EDIT: You cannot submit review without at least 1 star. I've given 1 star to submit the review, only. Next Update: Day 120 (4 months) 12/31/2015 UPDATE My 2014 Eco Diesel has no been at Spirit Dodge for 122 days (beginning 9/1/2014). I informed Spirit that I would be traveling through Lubbock and there was no reason to not stop by. I was told the truck might be ready, might not. It might be running, but it had to be checked out, which included a test drive of no less than 20 miles. This test drive requirement was confirmed to me by my Ram case manager. I arrived at Spirit approx. 1 pm. When I didn't see my truck, I was told it was being washed and would be ready shortly. I drove out of the dealership lot and proceeded to continue on my trip. I immediately noticed the tire pressure warning that indicated all 4 tires were 6 lbs underinflated. Odd that they didn't notice that on the test drive. Then I noticed that my odometer didn't have even 1 mile more on it than when it was delivered to them. I was lied to...IT WAS NEVER DRIVEN OFF THE LOT! After another 15 miles down the road, my "Check Engine" light came on and a warning on that dash that my engine wouldn't restart after 200 miles unless the DEF system was serviced by a dealer. ARE YOU KIDDING ME??? I calculated I could make the destination I was traveling to. THEN, after leaving a store I had stopped at on the way, the smell of diesel fuel was so thick in my truck cab, I had to roll down all the windows to make it dissipate. I last saw the truck on Sat., Jan, 2, 2016 in a hotel parking lot in Childress, Texas. I've been told that Spirit is to have it towed back to Lubbock. Today is Mon., Jan., 4 (Day 126). Spirit Dodge has the absolute worst Service Department I've ever dealt with... Complaints are being filed with the local BBB and Chamber of Commerce. It won't amount to anything, but it'll make me feel better... Deal with Spirit Dodge at your own risk - you've been warned. 1/7/2015 UPDATE (Day 129) I received a call this morning, telling me my truck had been repaired and was ready to be picked up. I was told that several people had taken the truck for a test drive and that all problems had been resolved. I arrived at Spirit at 5:30pm and truck was rolled out. She never looked cleaner. Wife and I got in truck, pulled out of the lot and at the very first red light, my wife looked at me and asked, "What's that smell?". I explained that the smell was diesel - THE SAME ISSUE I HAD A WEEK EARLIER!! I drove the truck 90 miles to Midland with the smell of diesel in the truck. The next morning I had to fill truck up because Spirit didn't bother filling it up for me. As I was filling up, the smell of diesel was overpowering. I got down on all fours and looked under truck and diesel was leaking from under the engine - not a slow drip. I immediately drove to Firestone and asked if they could locate the fuel leak. Received a call telling me the engine was leaking so fast, the source couldn't be located. To make a long story short (if that's even possible at this point), the truck is being towed on Monday to a different dealership. That manager called me to tell me he was aware of the story and assured me they had the personnel to return the truck to original condition. There aren't words to describe the incompetence of the managerial staff at Spirit. They've had over 4 months and have accomplished nothing. It should be a crime (maybe it is) that they'll be reimbursed over $13,000 for warranty work and I still have a truck that doesn't work. Managers are responsible for managing employees to accomplish tasks and achieve goals. These managers have accomplished neither. If I were a member of the ownership group of Spirit, and read this review, the GM and Service Manager would be fired tomorrow. Anyone reading this in an effort to determine whether they want to use the Spirit Service Department - you've been warned... More

Half a year later and no work done! I had a chip on the side view mirror of my brand new Jeep Cherokee. the service manager said he would look into getting it warrantied. Never heard bac I had a chip on the side view mirror of my brand new Jeep Cherokee. the service manager said he would look into getting it warrantied. Never heard back from him again. 2 months later I call and ask. "We will check on it" 2 weeks later call and ask, " oh something weird happened and it was a special order" 1 week later I go in. Oh so and so is the only person that can answer that and he is out sick. 1 month later call and ask NOTHING NOTHING NOTHING. It has been 6 months and they haven't simply repainted my side view mirror and no one will even do the decency of calling me back. I gave them 2 stars because the front desk lady is sweet. More

Stealership This place gives a new meaning to the term "stealership" I had a problem with the axle on my jeep wrangler and had service take a look at it. After 3 This place gives a new meaning to the term "stealership" I had a problem with the axle on my jeep wrangler and had service take a look at it. After 3 days and 110 dollars I picked up the jeep and knew nothing more about the problem then when I dropped it off. After threatening to file a dispute with my bank they claimed that they would hold my vehicle unless I paid with cash. Avoid this place at all costs More