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Spirit Automotive Chrysler Dodge Jeep - Service Center
Lubbock, TX
127 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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127 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center
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January 25, 2018
service Bad experience. The service personnel was not up to par which can blamed on mgmt-Mike Guerra. There was a shortage of service techs and equipment and Bad experience. The service personnel was not up to par which can blamed on mgmt-Mike Guerra. There was a shortage of service techs and equipment and the repairs took too long. Mike did not keep his word to provider me with a loaner. More
by agg
November 28, 2017
WORST SERVICE DEPARTMENT IN TOWN FIRST OFF, IF YOU WANT A RETURN PHONE CALL, DON'T USE THIS PLACE. SECOND, THEY WILL KEEP YOUR VEHICLE FOR MORE THAN A WEEK FOR A SIMPLE COMPUTER FLASH FIRST OFF, IF YOU WANT A RETURN PHONE CALL, DON'T USE THIS PLACE. SECOND, THEY WILL KEEP YOUR VEHICLE FOR MORE THAN A WEEK FOR A SIMPLE COMPUTER FLASH. ONE OF THE DAYS I CALLED TO CHECK ON TRUCK I WAS TOLD "WE HAD TO PULL THE TECH OFF YOUR VEHICLE TO WORK ON THE GENERAL MANAGER'S VAN, IT HAD TO BE DONE TODAY". SO PAYING CUSTOMERS GET PUSHED TO THE BACK OF THE LINE. BETTER YET LIE TO ME INSTEAD OF TELLING ME THAT. SHOULD HAVE GONE TO ALL AMERICAN. THEN TO TOP IT ALL OFF MY SERVICE ADVISOR IS NO LONGER WORKING THERE, I GUESS SHE QUIT INSTEAD OF GETTING HER BUTT CHEWED OUT 50 TIMES A DAY. More
by macgolfer
Employees Worked With
EDDIE THE SERVICE MANAGER
November 22, 2017
Oil change They took care of our vehicle and did it in a short amount of time.. we were very satisfied with Mr. Vega’s help and his friendliness. They took care of our vehicle and did it in a short amount of time.. we were very satisfied with Mr. Vega’s help and his friendliness. More
by cab
Employees Worked With
Eddie Vega
November 17, 2017
Service All the employees were very friendly and customer oriented! The gal in the service department was cheerful, friendly, and seemed to really enjoy her j All the employees were very friendly and customer oriented! The gal in the service department was cheerful, friendly, and seemed to really enjoy her job! More
by jrider
Employees Worked With
Girl working in the service shop - don’t remember her name
November 07, 2017
Great Service Went for oil change. Greeted with a smile and many thanks. Took about 45 minutes but the techs had just come back from lunch fast and efficient and no Went for oil change. Greeted with a smile and many thanks. Took about 45 minutes but the techs had just come back from lunch fast and efficient and noticed s recall which they scheduled More
by Sasunshine17
Employees Worked With
Rodney
November 05, 2017
Survey I was 100% satisfied with my service at dodge spirit! They did a great job on servicing my car! Also they were very courteous! Thanks so much! I was 100% satisfied with my service at dodge spirit! They did a great job on servicing my car! Also they were very courteous! Thanks so much! More
by 1henrique
Employees Worked With
Service department
July 18, 2017
No call backs, no service work The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the techn The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the technician tried loading software, no resolution again. And, after i got the truck home, an message pops up on startup that says "Service Electronic Braking System" and then goes away. In addition, the antislip light is on constantly and the cruise control won't work. Service department opened a Star case. I scheduled an appointment a week ahead of time, took the truck to the dealership. They promised a call back to give me a status report. I called after lunch, they told me they would check on it and call me back in about 10 minutes. I received no call back. I went back to the dealership to get my truck and talk to the service manager. He told me they were understaffed and had too much work to do and that this was a bad time of year since they were so busy. He also said there were vehicles there for as long as two months. I do NOT recommend this dealership for any kind of service work unless you have an extra vehicle and are willing to leave your vehicle there for them to eventually get to. More
by kdk
Employees Worked With
3 different service writers and the service manager
April 03, 2017
Recall work I always think I will be treated differently with just warranty work even though I didn't purchase my vehicle at Spirit. The staff couldn't be better I always think I will be treated differently with just warranty work even though I didn't purchase my vehicle at Spirit. The staff couldn't be better!! Heather was great and very knowledgeable and Delores was very sweet and professional when setting up my appointment. Overall fantastic experience!! I work in customer service and give it my all 100% and they met my expectations. Thank you!!! More
by Lighthouselover7
Employees Worked With
Heather n Delores
November 27, 2016
So far terrible service. My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts wer My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts were ordered and I was told it would be done "in a few days" after calling multiple times on the 21st I finally was able to speak to the service manager. I was told the truck was being worked on it would be done Wednesday(23rd). Whenever Wednesday rolled around I hadn't received a call, so I call the service manager back to find out my truck hasn't even been worked on yet and probably wouldn't be done until the following week. I drove by today ( November 27th) and the truck is still sitting out back in the same spot it was two weeks ago. So obviously I'm either being lied too, or I'm just an idiot. I've been out of a vehicle for a few weeks now, cancelled picking up some house hold good I needed from Amarillo, and still having to bum for rides. I will update my review whenever I receive my vehicle. I usually do not write reviews, but I feel like the service manager is not being honest with me 12/3/16 I picked up my truck, was told it would break in fine on the way to Amarillo with all New gears in the rear end. Before I even made it into canyon my rear end was whining so loud i couldn't hear my wife talking to me from the passenger seat. I found one of the only open shops on a Saturday night and they took my diff cover off, the fluid was completely burnt up, and there was metal shavings inside of it. Upon further investigation they discovers the spider gear was the wrong size. The parts aren't easily available, so I was told it would make it back to Lubbock but it would be loud. Monday I will be back at the delearship. I'm sure my truck will sit another 3 1/2 weeks and still not get fixed properly. Thanks Spirirt Chrysler. You put my wife and I in a vehicle that had the wrong size parts inside of a rear axle. I'm sure glad it didn't lock up and I hope it doesn't on my way home to Lubbock tomorrow. Spirit Chrysler "fixed" my truck after a week of it breaking down in Amarillo. I drove it around a thousand miles and the rear end begin to whine again. 01/09 the truck is back at spirit dodge and I will wait to see what they do this time. I'm not expecting much. I've made contact with a delearship in Abilene that said they would gladly fix the vehicle for me. That may be option if Spirirt can't take care of the issue. This will be their third attempt at fixing my rear axle. More
by Tucker
Employees Worked With
Jorge, Jason,
November 02, 2016
Horrible experience.....multiple times!!! Ok, so service department is horrible. I was forced into using this location to repair the vehicle. The first time I was told everything would be cove Ok, so service department is horrible. I was forced into using this location to repair the vehicle. The first time I was told everything would be covered by the warranty. When I went to go pick up the vehicle I was forced to pay $300 in order to get the vehicle back. They had also done some extra repairs that I never approved and was forced to pay for those services as well. This is after having to repeatedly call for updates because no one would call me to let me know what was going on. So less than a year later, I had to take the vehicle back to them again because the repairs were not done correctly. I had to take the vehicle in 4 separate times before the repairs were actually done. I was also told that everything would be covered and fixed. Well no surprise the service manager went back on what I was originally told and I had to take the vehicle to someone else and pay for the damage that Spirit dodge had caused themselves. So basically, do not take your vehicle to them for ANYTHING! If you do record the conversation because they pull you in telling you that you won't have to pay anything and then it's a different story when it's all said and done. Service is horrible, they go back on what they say and apparently their technicians do not do things right the first time. More
by Pissed off customer
Employees Worked With
Jason, Heather and George
