Spirit Automotive Chrysler Dodge Jeep - Service Center

No call backs, no service work The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the techn The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the technician tried loading software, no resolution again. And, after i got the truck home, an message pops up on startup that says "Service Electronic Braking System" and then goes away. In addition, the antislip light is on constantly and the cruise control won't work. Service department opened a Star case. I scheduled an appointment a week ahead of time, took the truck to the dealership. They promised a call back to give me a status report. I called after lunch, they told me they would check on it and call me back in about 10 minutes. I received no call back. I went back to the dealership to get my truck and talk to the service manager. He told me they were understaffed and had too much work to do and that this was a bad time of year since they were so busy. He also said there were vehicles there for as long as two months. I do NOT recommend this dealership for any kind of service work unless you have an extra vehicle and are willing to leave your vehicle there for them to eventually get to. More

So far terrible service. My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts wer My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts were ordered and I was told it would be done "in a few days" after calling multiple times on the 21st I finally was able to speak to the service manager. I was told the truck was being worked on it would be done Wednesday(23rd). Whenever Wednesday rolled around I hadn't received a call, so I call the service manager back to find out my truck hasn't even been worked on yet and probably wouldn't be done until the following week. I drove by today ( November 27th) and the truck is still sitting out back in the same spot it was two weeks ago. So obviously I'm either being lied too, or I'm just an idiot. I've been out of a vehicle for a few weeks now, cancelled picking up some house hold good I needed from Amarillo, and still having to bum for rides. I will update my review whenever I receive my vehicle. I usually do not write reviews, but I feel like the service manager is not being honest with me 12/3/16 I picked up my truck, was told it would break in fine on the way to Amarillo with all New gears in the rear end. Before I even made it into canyon my rear end was whining so loud i couldn't hear my wife talking to me from the passenger seat. I found one of the only open shops on a Saturday night and they took my diff cover off, the fluid was completely burnt up, and there was metal shavings inside of it. Upon further investigation they discovers the spider gear was the wrong size. The parts aren't easily available, so I was told it would make it back to Lubbock but it would be loud. Monday I will be back at the delearship. I'm sure my truck will sit another 3 1/2 weeks and still not get fixed properly. Thanks Spirirt Chrysler. You put my wife and I in a vehicle that had the wrong size parts inside of a rear axle. I'm sure glad it didn't lock up and I hope it doesn't on my way home to Lubbock tomorrow. Spirit Chrysler "fixed" my truck after a week of it breaking down in Amarillo. I drove it around a thousand miles and the rear end begin to whine again. 01/09 the truck is back at spirit dodge and I will wait to see what they do this time. I'm not expecting much. I've made contact with a delearship in Abilene that said they would gladly fix the vehicle for me. That may be option if Spirirt can't take care of the issue. This will be their third attempt at fixing my rear axle. More

Horrible Service I have taken my Dodge Durango to this service center twice period on either occasion were they able to correctly diagnose the issue and fix it. Contin I have taken my Dodge Durango to this service center twice period on either occasion were they able to correctly diagnose the issue and fix it. Continue to change parts that weren't necessary felt like they were just taking advantage of the warranty. Horrible service More

Warranty issue My 2014 charger broke down on the side of the road in the middle of the night on July 8th I had it towed to spirit after 2 weeks of no vehicle they pu My 2014 charger broke down on the side of the road in the middle of the night on July 8th I had it towed to spirit after 2 weeks of no vehicle they put me in a rental car thru enterprise i call everyday I've been hung up on 5 times in a row while being connected to service Doug is the only person that I could talk to when he was available I would call at different hours of the morning and afternoon he would be out to lunch now it's September 17th Doug has been fired and George calls my husband to drive from Amarillo to Lubbock to pick my car up when he gets there he is informed that our car has been ready for 10 days but we cannot have it until we pay for the rental out of pocket even tho warranty is supposed to cover the rental car. So after the general manager comes out and tells my husband unless he wants to pay $800 for the rental car he needs to leave their property. How come I have called every single day about my car and get no response that it is anywhere our fault that y'all took over 2 months to fix my car and charge me for a rental when my car is still completely under warranty! Don't ever bring your car to this dealership they try to scam people out of their money and hold their property! More