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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

4.0
124 Reviews

124 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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November 29, 2018

Staff was very friendly and provided quality work! The service department was very prompt in servicing my Jeep, they even offered transportation and as I waited, the staff entering /passing the waiting More

by Velinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 07, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for the wonderful feedback! If you have any other questions or need anything else from our staff, please don't hesitate to ask! :)

November 17, 2018

Awesome Went to get oil change and tire rotation. My appt was at 10:20am and they got me in earlier. Service dept was friendly and was time efficient. All e More

by 49ers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 20, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

October 11, 2018

They take the time to help you with what you need. Very nice I give them a 10 good business recommend everyone to go threw them. Nice and very friendly people take the time to help when needed More

by Vanessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone is the service department
Oct 12, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

October 02, 2018

Great and Timely service. Service was great and Larry Klafka ,the service manager ,was great ! Only had to wait about 30 minutes to allow them to correct a problem with my tail More

by Coach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Klafka
Oct 03, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

September 28, 2018

Very fast at dealing with the issue I turned my vehicle in Monday. My beheicle was not able to start. Wednesday my vehicle was up and ready to go. Very fast service and I was happy abou More

by Yvonne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Porras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

September 12, 2018

Fast, friendly service! The service department was very helpful in helping me schedule an appointment to have my vehicles oil changed and to address a recall. It was a fast p More

by Lubbtex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee
Sep 12, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for the wonderful feedback on us! We're glad that we could give you a wonderful deal and a great car buying experience with us!

September 06, 2018

Luckily just a battery They did a great job getting the jeep fixed. It did take a little time. Almost a week. And proceycfor a battery bit what can you do? More

by Dvaladez78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Girl in service area ???
Sep 07, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We would like to know more about your concerns with our dealership. Can you please contact our store and ask for our general manager, Kyle Porras? We'd like to help resolve this for you! Thank you.

August 21, 2018

Friendly Fast and friendly service. They answered all my questions I had. They also fixed recalls that my vehicle had that I was unaware of. Amazing people! More

by Dantorres23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 24, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

August 14, 2018

Poor service Took car in for oil change...windshield washer fluid was not filled. Most places do fill the washer fluid.. Left with malfunction indicator light More

by Shike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate you bringing this to our attention and we sincerely apologize for the experience that you had with our dealership. We'd like to hear more about this experience and see what we can do to help resolve it for you. Can you please contact our store and ask for our general manager, Kyle Porras? We look forward to help resolving this for you. Thank you.

August 07, 2018

Great Service personnel These guys know what there doing. Reviewed and explained why the engine light was on and why the parts needed to be replace. Also cecked air pressu More

by Ernie Lazos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shop Manager
Aug 08, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

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