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Spirit Automotive Chrysler Dodge Jeep
Lubbock, TX
349 Reviews
If its cars or trucks you’re after in Lubbock, Spirit Auto is the company that can offer you an inventory of new and used cars and trucks that are out of this world both in value and price. When you need a Dodge in Texas, Spirit Auto will make sure that you drive straight off of the showroom floor in a car that sparkles as brightly as your satisfied grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 349 reviews
November 02, 2017
Awesome service Clinton stephenson! Great salesman! He literally got me the car ive been wanting. October 30 at 2 pm I filles out an application not expecting anythin Clinton stephenson! Great salesman! He literally got me the car ive been wanting. October 30 at 2 pm I filles out an application not expecting anything and Halloween day at 4:45pm my new car was sitting in my drive way. I will defiantly continue to get my vechiles here and would highly recommended it to anyone else. Fast friendly and straight to the point More
by adrianna wueschinski
Employees Worked With
November 01, 2017
It was Great The staff of the dealership were both friendly and outgoing. They made the process of trading my vehicle easy and we had a good laugh while it happene The staff of the dealership were both friendly and outgoing. They made the process of trading my vehicle easy and we had a good laugh while it happened. Definitely a good, knowledgeable environment. More
by WayneS97
Employees Worked With
Erick Castillo
October 15, 2017
Love my new Jeep Trailhawk I am very pleased with my new purchase. I knew what I wanted and Irvin helped me get exactly what I wanted. I appreciated the customer service of br I am very pleased with my new purchase. I knew what I wanted and Irvin helped me get exactly what I wanted. I appreciated the customer service of bringing me the paperwork and my new vehicle to my job, to me. More
by pattycakes33
Employees Worked With
October 12, 2017
Our sales experience was great!! We bought a new Jeep just recently. Rodney was our salesman and he was AMAZING!! He has gone above and beyond to make sure we received everything nee We bought a new Jeep just recently. Rodney was our salesman and he was AMAZING!! He has gone above and beyond to make sure we received everything needed. He is the first salesman that we have EVER had that we felt like was working for us to get us the best deal! It was actually very refreshing!! He would be great in management because he actually follows through on the stuff he promises! Great buying experience! More
by Kate
Employees Worked With
Rodney
October 04, 2017
Great patience and ethics They were patient in working with us. It took them several days to find our vehicle at the right price and they didn't hesitate to work through the pr They were patient in working with us. It took them several days to find our vehicle at the right price and they didn't hesitate to work through the process to get us what we could afford. More
by Tperryman215
October 04, 2017
Great Very detailed and patient car salesman. They go above to find you what you want at the budget you are looking for! Would definitely recommend to famil Very detailed and patient car salesman. They go above to find you what you want at the budget you are looking for! Would definitely recommend to family and friends! More
by Customer
Employees Worked With
July 18, 2017
No call backs, no service work The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the techn The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the technician tried loading software, no resolution again. And, after i got the truck home, an message pops up on startup that says "Service Electronic Braking System" and then goes away. In addition, the antislip light is on constantly and the cruise control won't work. Service department opened a Star case. I scheduled an appointment a week ahead of time, took the truck to the dealership. They promised a call back to give me a status report. I called after lunch, they told me they would check on it and call me back in about 10 minutes. I received no call back. I went back to the dealership to get my truck and talk to the service manager. He told me they were understaffed and had too much work to do and that this was a bad time of year since they were so busy. He also said there were vehicles there for as long as two months. I do NOT recommend this dealership for any kind of service work unless you have an extra vehicle and are willing to leave your vehicle there for them to eventually get to. More
by kdk
Employees Worked With
3 different service writers and the service manager
July 13, 2017
Poor Service and Rude Employees Bought a 2017 Jeep Wrangler there about 2 weeks ago, the sales rep made promises that were in no way kept and the sales manager is a very rude and dis Bought a 2017 Jeep Wrangler there about 2 weeks ago, the sales rep made promises that were in no way kept and the sales manager is a very rude and disrespectful person. Sales manager didn't care about working with the customer and was very matter of fact saying "take it or leave it". Completely unprofessional and I really disliked his demeanor. In hindsight I should have walked away, I drove three hours and should have not wasted time or money. I later took my Jeep all the way back over there to have the windows tinted, come to find out they couldn't get it done and denied to compensate me by reimbursement when I got back home to have it done. I understand the tint is a contractor and he didn't make it to work but at least work with me so I don't have to come back. We are talking about $60-$80 dollars to get the two front doors tinted. They offered to pay my gas, after I took off work and drove there. The service department was one excuse after another, the person they had look at my jeep didn't submit it to warranty and I just got told I can drive all the way back to have it done again. The sales rep sent me text messages that I have saved saying their service department is slow and basically blamed them, all they do is blame other departments. It is the sales managers fault, its the service departments fault, etc. I really have buyers remorse now and have been telling everyone I know to never buy at Spirit in Lubbock. I have so much more to add, please please do not buy here, lots of other dealers out there that are better than this. More
by DruFru
Employees Worked With
Andrew Gutierrez, sales rep and the sales manager.
June 09, 2017
Great Experience!! The staff was more than helpful and easy to work with and went above and beyond to help locate the vehicle we were looking for. The staff was more than helpful and easy to work with and went above and beyond to help locate the vehicle we were looking for. More
by Stacyr
Employees Worked With
Catherine Wilson
April 25, 2017
I have had a good experience with that dealership I have had good salesman in the past that why I have bought my last 5 vehicles from this dealership an good cars also a good thing I like about the do I have had good salesman in the past that why I have bought my last 5 vehicles from this dealership an good cars also a good thing I like about the dodge vehicles there More
by DeLeon1959
Employees Worked With
Kyle porras
