Speedway Subaru Volkswagen

They are very helpful and friendly. They took the time to answer all of my questions about my new car They took the time to answer all of my questions about my new car More

I had a nail in tire and called Falcone to see about getting it fixed and they got me in the same day. They fixed tire and I was on my way in no time. Very courteous. getting it fixed and they got me in the same day. They fixed tire and I was on my way in no time. Very courteous. More

Betsy did a great job of showing me all the cool features of my new Outback. She was extremely knowledgeable and fun! Thank you for taking the time and offering this service! of my new Outback. She was extremely knowledgeable and fun! Thank you for taking the time and offering this service! More

Betsy was a great instructor and taught us a lot and made us much more comfortable driving our fabulous new car! We are already enjoying it more. Thank you for providing this instruction to your customers an us much more comfortable driving our fabulous new car! We are already enjoying it more. Thank you for providing this instruction to your customers and Betsy is the perfect person for it! More

Quick, friendly, service, everything was prepared as ordered. Just a temporary tag not sure why plate was not transferred from trade in? Thank you, ordered. Just a temporary tag not sure why plate was not transferred from trade in? Thank you, More

Betsy was very knowledgable of the new Subaru. She was very helpful in teaching and older guy how to navigate through all of the customizing that can be done She was very helpful in teaching and older guy how to navigate through all of the customizing that can be done More

This is my first vehicle from Falcone. I have had great customer service throughout the entire process - from looking to ordering through purchase and follow-up. I have had great customer service throughout the entire process - from looking to ordering through purchase and follow-up. More

It's always a quick on time easy process when I visit this location, always pleasant and friendly environment. this location, always pleasant and friendly environment. More

Ermir at Falcone Subaru took great care of me! He made the process such a breeze. It was my first time buying a new car and Ermir took care of every detail. Great communication, considerate, knowl He made the process such a breeze. It was my first time buying a new car and Ermir took care of every detail. Great communication, considerate, knowledgeable, and super down-to-earth. You always hear about so many bad experiences with dealerships/sales reps but Ermir exceeded all expectations ! More

Buyers Beware. They will treat you very well through the sales process, but if you have any issues afterwards they will make it very clear how little they care. I They will treat you very well through the sales process, but if you have any issues afterwards they will make it very clear how little they care. In May we bought a brand new Atlas SEL Premium R-Line. In 6 months since then we have been inundated. First the touch screen often doesn't work. It just says "initializing" and you can't do anything to get it out of that mode. You cannot change the radio station or use navigation. We called them to explain the problem, and they told us a restarting procedure. They said it was a known issue with that vehicle. They did not tell us about that "known issue" when we purchased it. They told us there would eventually be a software patch. There has yet to be. A couple of months into ownership my wife tries to close the sunroof and it will not close all of the way. After messing with it back and forth she eventually gets it to close, and just leaves it closed so she isn't stuck with it open. We decided to just forgo using the sunroof until we go in for our initial service and get it looked at then. Next issue - Two weeks ago the coolant light comes on. I checked the coolant level and it was low. We make an appointment to have the coolant system and the sunroof fixed. They told us there still was no fix for the faulty touchscreen. Falcone calls my wife and informs her that the coolant has been topped off and pressure checked. The sunroof is also fixed. The problem with the sunroof was that the bolts weren't tightened all the way at the factory! On the two hour drive back from the dealership our 8,000 mile car breaks down. It goes into limp mode, and I had to go pick my wife up on the side of the road. Roadside assistance asks us to limp it back to our house where they will pick it up and tow it to another dealer (Kerry), closer to our home. Kerry checks out the car and informs us that a loose spark plug caused the car to go into limp mode. They also told us that they had to fill up the coolant (either Falcone never did it, or it is still broken). At this point I don't feel good about this car at all. I wan to work something fair out with them that leaves both parties happy. I have given them ample opportunity to offer something. I made my first call on 11/10/2022, and talked to Steve, and explained to him everything, and that I wanted out of the car. He told me that would be something that would have to be run by Chase Falcone (the owner's son), but he understood where I was coming from and would push for Chase to offer something to make it right. He said that he would have Chase call me back on Monday 11/14/2022. Chase did not call. I have called multiple times since then to try to work out a resolution, to no avail. I was told that Chase was out sick, every time I called back. Finally Chase called me 11/23/2022. Nine days after I was originally promised a call. The call was pretty quick, as Chase was very arrogant and quick to explain that he had no interest in helping me. He told me that they were not buying cars right now. I asked if they made any exceptions when they have sold a defective car to someone. He said they make no exceptions. He actually recommended that I sell the car to Carmax or Carvana. I was very calm and polite, but told him in a matter of fact type of way, that I was going to have to leave negative revues, that I didn't want to leave. He got very defensive, and told me that, "Threatening him doesn't work." There was no reason for his aggressive arrogant behavior. Again, these guys will treat you fine when you are buying a car. Don't expect them to care at all after the fact. More