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Speedway Subaru Volkswagen

Indianapolis, IN

4.9
2,370 Reviews
At Speedway Subaru VW, our mission is to deliver exceptional automotive experiences by providing top-quality vehicles, unparalleled customer service, and unwavering support to our community. We are committed to creating a workplace where our employees are valued, empowered, and inspired to grow both personally and professionally. Our customers are at the heart of everything we do, and we strive to exceed their expectations through transparency, integrity, and a dedication to excellence. We believe in fostering long-lasting relationships built on trust, ensuring that every customer feels like part of the Speedway family.
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1930 W 16th St

Indianapolis, IN

46202

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Showing 2,370 reviews

December 18, 2024

Well let me start by saying I didn’t buy a car from them. So two stars is just for their service dept. I had my car towed to them to be looked at. Come to find out there was a couple things to be fixed which More

by Blackmits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Dec 27, 2024 -

Speedway Subaru Volkswagen responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and lack of communication you encountered during your recent visit to our service department. Your feedback is incredibly important to us, as it helps us identify areas where we can improve. We’re glad to hear that the work performed on your car resolved the issues, but we deeply regret that the communication during the process fell short of your expectations. We understand how important timely updates and clear communication are, especially when your car is with us for an extended period. We’d like to learn more about what happened so we can address this directly with our team and ensure a better experience moving forward. If you’re open to it, please feel free to reach out to us directly at [contact information] so we can discuss this further. Thank you again for your honest feedback, and we hope to have the opportunity to restore your trust in the future.

December 16, 2024

Betsy was absolutely terrific. She made the swap, of old company vehicle to new vehicle, seamless and easy. Thank you Betsy!! More

by matt.till
Recommend Dealer
Yes
Employees Worked With
Betsy Davidson (Taylor)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Speedway Subaru Volkswagen responded

Hi Matt, thanks so much for your 5 star review and kind words! We hope you continue to use Speedway for all your future automotive needs!

December 15, 2024

The dealership was prompt, proficient, and easy to work with. Mitchell Crouch was very polite and easy to work with. It was a pleasure to work with him and all the sales people. I would recommend this deal More

by dawnlee4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Speedway Subaru Volkswagen responded

Hi Dawn, thanks so much for your kind words and 5 star review! We truly appreciate your business and hope you enjoy your brand new VW ID. Buzz!

December 13, 2024

They were competent and friendly. They did all that they had to do, or were asked to do. They did not give you the feeling that they were thinking of ways to help you, make the transf More

by wgrumbling
Recommend Dealer
No
Employees Worked With
Betsy Davidson (Taylor)
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Speedway Subaru Volkswagen responded

Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t fully meet your expectations. I believe you’ve since spoken with Betsy and had all your questions addressed, but please don’t hesitate to reach out if there’s anything else we can assist you with in the future. We’re always here to help! We appreciate the opportunity to serve you and value your insights as they help us improve.

December 13, 2024

I bought a Subaru last month and had a tech appointment with Betsy today. She was great at explaining things and showed me some useful short cuts. Highly recommend taking advantage of this service! More

by engel.lorettasgirl.jill42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Davidson (Taylor)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Speedway Subaru Volkswagen responded

Hi, thanks so much for the 5 star review! We truly appreciate your business and hope you continue to use Speedway Subaru for all your future needs!

December 13, 2024

Betsy is an AMAZING asset to your business. She went above and beyond to make sure delivery goes well and is polite and professional! More

by valerie.bolden
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Betsy Davidson (Taylor)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Speedway Subaru Volkswagen responded

Thanks so much for your kinds words! We truly appreciate your business!

December 12, 2024

Betsy was friendly, prepared and thorough. Enjoyed working with her. Was in and out efficiently. More

by kim.beck
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Betsy Davidson (Taylor)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Speedway Subaru Volkswagen responded

Hi Kim, Thanks so much for your kind words and 5 star review! We really appreciate your business and hope you continue to use Speedway Subaru for all your automotive needs!

December 12, 2024

Betsy is amazing. I couldn't have asked for a better experience for a trade in. More

by anna.thiesing
Recommend Dealer
Yes
Employees Worked With
Betsy Davidson (Taylor)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Speedway Subaru Volkswagen responded

Hi Anna, thanks so much for your glowing review! We truly appreciate your business and hope you continue to work with us at Speedway Subaru for all your future vehicle needs!

December 12, 2024

Betsy was great! She made the process quick and easy. I appreciate her great service More

by courtny.wolfe
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Betsy Davidson (Taylor)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Speedway Subaru Volkswagen responded

Thanks so much for your kind review! We really appreciate your business! Please don't hesitate to reach out to us at Speedway Subaru for any future automotive needs!

December 10, 2024

Betsy was kind and patient with my questions and confusion over some things. She also introduced some wow factors with information I was unaware of! Really appreciated being able to come back after More

by rcrawf27
Recommend Dealer
Yes
Employees Worked With
Betsy Davidson (Taylor)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Speedway Subaru Volkswagen responded

Hi, thanks so much for your kind review! We really appreciate your business and hope that you continue to use Speedway Subaru for all your vehicle sales & service needs!

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