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Speedway Subaru Volkswagen

Indianapolis, IN

4.9
2,368 Reviews
At Speedway Subaru VW, our mission is to deliver exceptional automotive experiences by providing top-quality vehicles, unparalleled customer service, and unwavering support to our community. We are committed to creating a workplace where our employees are valued, empowered, and inspired to grow both personally and professionally. Our customers are at the heart of everything we do, and we strive to exceed their expectations through transparency, integrity, and a dedication to excellence. We believe in fostering long-lasting relationships built on trust, ensuring that every customer feels like part of the Speedway family.
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1930 W 16th St

Indianapolis, IN

46202

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Showing 2,368 reviews

May 26, 2016

THE BEST amongst THE REST I am still in a shock after my unexpected AWESOME buying experience at Falcone VW. When someone says that it's like getting your teeth pulled when you More

by carbuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darcy Snyder, Tiffany Compton, Gary Weinbrecht, Moe Abbasi
May 27, 2016 -

Speedway Subaru Volkswagen responded

Thank you so much! Our team is dedicated to providing an exceptional visit for all of our guests, so we appreciate hearing that you continue to enjoy our team. Congratulations on your newest addition and thank you for taking the time to give us your feedback!

May 20, 2016

Impressive and Caring Customer Service I recently saw the vehicle I had been wanting on Falcone's website. Made the phone call the next day and set up a time to go look at it. Wasn't expect More

by BlkCat3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Compton, Moe Abbasi
May 24, 2016 -

Speedway Subaru Volkswagen responded

Thank you for the wonderful comments! It's definitely important to us that our customers feel like a part of the family, so it was a real pleasure to answer any and all of your questions. If there's ever anything further we can do to help you, please don't hesitate to let us know and we'll be happy to help. Congratulations on your newest addition and welcome to the Falcone family!

May 18, 2016

Great service! Matt Bartelson was so helpful! This was my first visit to Falcone with an issue with my tire losing air. He ran tests on all of my tires, suggested a More

by Marahsiller16
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bartelson
May 19, 2016 -

Speedway Subaru Volkswagen responded

We're glad to hear the great remarks! The service team is dedicated to making sure the customers' cars are fully taken care of, so we're happy to assist wherever needed. Matt will be glad to hear that your car's working like a champ as well. Thank you for taking the time to review us and we look forward to helping you again!

May 08, 2016

Wanted this to be a good review. My Experience: I wanted so much for this to be a positive review. I came with my wife to the dealership to be sure we were all on the same team after More

by DG_Hembroff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shelby Lee-York
May 16, 2016 -

Speedway Subaru Volkswagen responded

Hello and thank you for taking the time to send us your feedback. You are correct to assume that our team should have discussed the belt with you and done the oil change as you asked. While we're glad to have gotten everything taken care of for you, your satisfaction is important to us and we hope to address any further concerns you may have with us. We look forward to helping you again in the future.

April 28, 2016

Helpful and Easy Everyone at Falcone was so nice and helpful. I didn't feel pressured into anything and they were very open and transparent about everything. I feel li More

by Kaecat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Falcone, Moe Abbasi, Alex Moffett
Apr 29, 2016 -

Speedway Subaru Volkswagen responded

You definitely did, Kae, and thank you for the wonderful feedback! It's important to us that our guests feel comfortable throughout the purchase process, so we're happy to answer any questions and provide any amount of time while you make your decision. Congratulations on your new car and welcome to the Falcone family!

April 24, 2016

6k Service at Falcone Subaru Setup my 2016 Legacy's 6k service online. It was very easy and I received a reminder a day or so before. My appointment was early in the morning and More

by Brad58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2016 -

Speedway Subaru Volkswagen responded

Sounds like your experience went very comfortably, Brad! We're glad to see that you had such a good time with our team while they took care of your 6k service. Our customers mean a lot to us, so we're happy to talk, even when guests are in for quick services. Thank you for the great review and we look forward to helping you again!

April 22, 2016

Great Experience! Would highly recommend Falcone over all other dealers! Everyone I encountered was a pleasure to work with. Will continue to buy and service cars her More

by tjbrooks73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Compton
Apr 25, 2016 -

Speedway Subaru Volkswagen responded

Thank you so much, TJ! We always aim to help our guests in whatever ways we can and it's very exciting to hear when our guests enjoy their time with us. We look forward to helping you again!

April 20, 2016

We are about to buy our 4th car from Falcone!! My mom has purchased two Saabs, I have one and today we took out a new Subaru Legacy. Although we'd love to be shopping for a Saab, we've learned to l More

by Melodyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin, Bert Nickelsberg
Apr 22, 2016 -

Speedway Subaru Volkswagen responded

That's so great to hear, Melody! We stand behind the Saab and Subaru cars, as they really are fantastic cars. We're glad to see that you and your mom are enjoying your new Legacy and we'll be happy to help you again should anything come up. Congratulations and thank you for being a part of the Falcone family!

April 10, 2016

Great service Everyone I interacted with was very friendly. Brady has helped me twice now and is very good at communicating the status of the vehicle maintenance. I More

by subarucats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2016 -

Speedway Subaru Volkswagen responded

Thank you for taking the time to write to us! It definitely means a lot to us when our guests notice the extra bit of work our team does to make their experiences exceptional, and we're glad to hear that you had such a great time with Brady and the rest of our team. We look forward to helping you again!

April 09, 2016

"Peace of mind" Once again my service experience at Falcone VW was excellent. They always do such a good job on my Beetle and thorough as well so that I have the impo More

by Arthur D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagen Feigert
Apr 11, 2016 -

Speedway Subaru Volkswagen responded

Thank you so much for the great review, Arthur. The team really strives to make sure our guests are fully taken care of no matter the cost of the bill or the services needed. Steve and Megan will be glad to hear that you had a good time with them and we look forward to seeing you again!

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