Speedway Subaru Volkswagen | Page 229

Superior Customer Service The service department at Falcone has always exceeded my expectations with their customer service. This particular time they went above and beyond to The service department at Falcone has always exceeded my expectations with their customer service. This particular time they went above and beyond to make sure I had transportation with the use of a loaner vehicle while my car was being serviced/repaired. I could not be more satisfied. I will recommend Falcone to everyone looking for a new/used vehicle or for service. More

Lovin my Subarus since 1987! My first experience with this dealership was when it was owned by Duke Gold. I stayed with the dealership after it became Falcone Subaru because of th My first experience with this dealership was when it was owned by Duke Gold. I stayed with the dealership after it became Falcone Subaru because of the personal care and treatment I have always received. I consider Ryan and Steve in the service department more than just my professional contacts....they have become my personal friends. I recently purchased my 5th Subaru(4 with Duke Gold and Falcone), and I had an absolutely amazing experience with my sales representative John Franks. He not only did everything to make my buying experience one of the best(if not THEE best!) purchases I have ever made, but he has become a personal friend, too. The family-like atmosphere at Falcone shines through the entire dealership. I own my own business, and I recognize and appreciate good service. I have recommended Falcone Subaru to more than one of my friends, and I will continue to do so! Thank you for your commitment to service and fairness. I hope LOTS of perspective buyers read this testimony and that they give Falcone Subaru a look because of it. Keep doing what you do...you do things the RIGHT way!! "Dr Sue" Bartz More

Customer focused and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. My schedule needs depend on the shuttle to and from work. Thanks to Falcone for a great service model. More

Fantastic customer service! You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unpa You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unparalleled. More

Friendly Excellence: Sales/Service/Body Shop I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me towa I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me toward a purchase - a real change from my experience at most dealerships. He was a pleasure to buy a car from, and spent plenty of time familiarizing me the car on delivery and setting up the bluetooth, etc. Your guys in the service department are knowledgeable and pleasant to deal with and I have never had a problem. I like your new Subaru service lounge. After a fender bender your great body shop was equally pleasant to deal with and I am impressed with the work they did -what a perfect paint match! And thanks for the loaner. Well done all! -Tom S. More

Reliable Service Falcone to the rescue! Once again Steve Halloran took matters in hand and got me back on the road in no time. My issue was an emergency and unexpected Falcone to the rescue! Once again Steve Halloran took matters in hand and got me back on the road in no time. My issue was an emergency and unexpected as most are. He got me right in on very little notice on my part. When the part had to be ordered, he provided me with alternate transportation ( a beautiful 2017 Passat) He understands how important reliable transportation is for me since a lot of senior citizens rely on me to get them to doctor appointments, pick up prescriptions, grocery shopping, etc. Most of us take our cars for granted that they will provide us with the ability to move about freely.When you don't have that ability, living day to day becomes very difficult.I do what I can to ease some of this burden for them. My 2000 Beetle is no youngster and I rely heavily on Falcone Volkswagen to keep it in top form because it has a lot of work left to do. Many thanks for all the years of excellent service. My Bug will probably live longer than me LOL. Merry Christmas and Happy New Year to everyone at Falcone. Respectfully submitted, Arthur D. Anderson More

Friendly service staff who get it done! It is very easy to schedule a visit and drop off the car. Brady is efficient and friendly. My car was in for routine maintenance but I also had a coup It is very easy to schedule a visit and drop off the car. Brady is efficient and friendly. My car was in for routine maintenance but I also had a couple of little issues with the car - a rattle and a small plug/cover that fell off in the car - and those were fixed with no problem or added expense. The Long's donuts in the morning are always a treat too! More

45,000 Mile Service Always a pleasure visiting the dealership. Love that you also email coupons which helps to make up for the drive from Greencastle and taking part of m Always a pleasure visiting the dealership. Love that you also email coupons which helps to make up for the drive from Greencastle and taking part of my day off. The new waiting area is fantastic for doing emails while away from the office! Thank you again for another great experience. Merry Christmas! More

Absolutely OUTSTANDING Service Department As per usual, Steve and the service team are exceptional. We purchased two cars in two days from Falcone based solely on their service support with an As per usual, Steve and the service team are exceptional. We purchased two cars in two days from Falcone based solely on their service support with another VW. A+ guys, keep it up. Andrew More

Oil Change As soon as I got in the shop, was waited on by Steve Halloran. I have not been driving as much as I did in the past and discussed why I should get m As soon as I got in the shop, was waited on by Steve Halloran. I have not been driving as much as I did in the past and discussed why I should get my oil changed every six months.. Steve sold me why I should' I am satisfied with customer care. Dave Hanna More