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Speedway Subaru Volkswagen

Indianapolis, IN

4.9
2,368 Reviews
At Speedway Subaru VW, our mission is to deliver exceptional automotive experiences by providing top-quality vehicles, unparalleled customer service, and unwavering support to our community. We are committed to creating a workplace where our employees are valued, empowered, and inspired to grow both personally and professionally. Our customers are at the heart of everything we do, and we strive to ...
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1930 W 16th St

Indianapolis, IN

46202

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Showing 2,368 reviews

January 03, 2017

Superior Customer Service The service department at Falcone has always exceeded my expectations with their customer service. This particular time they went above and beyond to More

by blr317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Lee-York
Jan 03, 2017 -

Speedway Subaru Volkswagen responded

Thank you for the great review blr317! We're glad to hear that our service department has been able to exceed your expectations! We're also pleased to hear that you enjoyed the loaner vehicle. We appreciate your feedback and hope to see you again!

January 03, 2017

Lovin my Subarus since 1987! My first experience with this dealership was when it was owned by Duke Gold. I stayed with the dealership after it became Falcone Subaru because of th More

by DrSue''sSubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Franks
Jan 06, 2017 -

Speedway Subaru Volkswagen responded

Wow! Thank you for this glowing review Dr. Sue! We are thrilled to have you as part of our Falcone Family and we are happy that members of our team have become personal friends! That is what we want and we know that makes for a more enjoyable visit for everyone! Thank you for the compliments to Steve, Ryan, John, and Jon! Congrats on your new Subaru and we look forward to working with you in the future!

More
January 02, 2017

Customer focused and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Speedway Subaru Volkswagen responded

That's great to hear DJ! We're very pleased that Ryan was able to take care of you as well as provide quick and efficient service. We always strive to make sure we provide a convenient experience for our customers and we're glad to hear that we could deliver on that! Please let us know if you need anything else!

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December 22, 2016

Fantastic customer service! You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unpa More

by Jeffrey Gummere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2016 -

Speedway Subaru Volkswagen responded

Wow! This is a huge compliment, Jeffery. Thank you for your loyalty and we are happy that our team has always been there for your family and your 4 Subaru's! Let us know if we can do anything else for you in the future!

December 20, 2016

Friendly Excellence: Sales/Service/Body Shop I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me towa More

by Tom S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Traut, Travis Brooks, Missy Wagner, John Franks
Dec 21, 2016 -

Speedway Subaru Volkswagen responded

Wow! Thank you for this stellar review on all aspects of our dealership! We are happy to hear that our team from sales made everything a low-pressure enjoyable experience. It's also great to know that our service team and service facilities made for a comfortable visit and that our body shop got your Outback looking brand new! Thank you for sharing and please let us know if we can do anything else for you in the future!

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December 16, 2016

Reliable Service Falcone to the rescue! Once again Steve Halloran took matters in hand and got me back on the road in no time. My issue was an emergency and unexpected More

by Arthur D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2016 -

Speedway Subaru Volkswagen responded

This is great to hear, Arthur! Thank you for the work that you do everyday. Without people like you, the senior citizens in our community would not be able to do everything that they need to! We are just happy that our team was able to help you with a rental and fixing up your 200 Beetle! We are happy that Steve has been instrumental in keeping it running! Merry Christmas and Happy New Year to you as well!

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December 14, 2016

Friendly service staff who get it done! It is very easy to schedule a visit and drop off the car. Brady is efficient and friendly. My car was in for routine maintenance but I also had a coup More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2016 -

Speedway Subaru Volkswagen responded

This sounds like a great visit, Kathy! We are happy that our service team and the donuts made your day sweeter! It's great to hear that your vehicle is now working in tip-top condition and please let us know if we can do anything else for you in the future!

December 13, 2016

45,000 Mile Service Always a pleasure visiting the dealership. Love that you also email coupons which helps to make up for the drive from Greencastle and taking part of m More

by Kandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bert Nickelsberg
Dec 16, 2016 -

Speedway Subaru Volkswagen responded

Fantastic, Kandy! We are happy that our coupons and great service make it easier to drive to come see us for your automotive needs. We are also glad to hear that you appreciate our new waiting room and that it helps you get some work done while you wait. Thank you for your feedback and if you need anything, we are only a phone call away!

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December 12, 2016

Absolutely OUTSTANDING Service Department As per usual, Steve and the service team are exceptional. We purchased two cars in two days from Falcone based solely on their service support with an More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2016 -

Speedway Subaru Volkswagen responded

Wow! Thank you, Andrew! We are happy to see that you had a fantastic service experience and that lead to a great sales experience! Congrats on your two new cars! Come back and see us anytime!

December 08, 2016

Oil Change As soon as I got in the shop, was waited on by Steve Halloran. I have not been driving as much as I did in the past and discussed why I should get m More

by Outback Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2016 -

Speedway Subaru Volkswagen responded

Fantastic! We are happy to hear that Steve was able to consult with you and make the best decision to keep your vehicle running well for years to come! Let us know if we can do anything else for you in the future!

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