Speedway Subaru Volkswagen

Easy to see customer service is their top priority John was really great to work with. My fiance had some somewhat difficult requirements in that she wanted some creature comforts normally found in mor John was really great to work with. My fiance had some somewhat difficult requirements in that she wanted some creature comforts normally found in more expensive models but didn't want her monthly payment to be much more than $250. We were upside down on her Fiat that we traded in and received an offer consistent with what we had found online evaluating the value ourselves. While John was helping us, Bob Falcone pulled us aside and he actually ran through the numbers with us. He helped us compare a lease vs. buying a pre-owned. Even though the car hadn't been detailed yet, we were allowed to see it before leaving on Saturday. At no point did we feel any pressure to make an immediate purchase. Given we were at the dealership primarily to drop my car off for service it was refreshing to get that much attention from the sales team. We ended up getting a very fair price on a 2014 Jetta with plenty of features. The sales team was very honest with us and it was much appreciated. I've spoken a bit with Ryan from the service department and he has been very polite and professional as well. They allowed us to put a fully-refundable deposit down on a car to get first-right-of-refusal in case someone else came in the look at the car between our Saturday visit and whenever we made a decision. John was able to meet with us after we discussed the purchase and we ended up buying the Jetta. The service didn't stop after we signed and left either. John made sure I had a loaner with my car still in the shop and has made sure that my fiance is happy with the Jetta. He asked her to make a list of any problems she finds so that they can make sure to take care of it under the warranty. I would 100% recommend this dealership for anyone looking for a Subaru or a VW. The whole experience was low pressure and everyone was very friendly (but not in the weird sales-guy way). More

Good ending to a bad day With short notice, I had my car towed into the shop after losing a tire to a pothole on I-65. Matt Bartelson treated me like a longtime regular, even With short notice, I had my car towed into the shop after losing a tire to a pothole on I-65. Matt Bartelson treated me like a longtime regular, even though I had just bought my first car from Falcone only two weeks earlier. He got my car into a bay quickly, made sure the accident had caused no other damage than the tire and got me on my way in a surprisingly short time. Everything was explained clearly. This was an excellent experience. More

Awesome place Fantastic, no BS service. I will definitely bring my car back here and will highly recommend the shop to other Subaru owners. Excellent operations at Fantastic, no BS service. I will definitely bring my car back here and will highly recommend the shop to other Subaru owners. Excellent operations at Falcone. More

Excellent service. Your employees are great and friendly and well prepared. Mr. Steve is a great person with tremendous kindness and knowledge about what needs to be done once you explain to him what the proble well prepared. Mr. Steve is a great person with tremendous kindness and knowledge about what needs to be done once you explain to him what the problem is. More

Excellent service It was my first service with my first subaru. Everyone was very friendly and explained everything that was to be done. I was in between the 6000 mile It was my first service with my first subaru. Everyone was very friendly and explained everything that was to be done. I was in between the 6000 mile service. They actually told me to wait on tire rotation because it wasn't neccessary this early. I absolutely loved the poster with everyone's pets! Great place great people! More

Lovin my Subarus since 1987! My first experience with this dealership was when it was owned by Duke Gold. I stayed with the dealership after it became Falcone Subaru because of th My first experience with this dealership was when it was owned by Duke Gold. I stayed with the dealership after it became Falcone Subaru because of the personal care and treatment I have always received. I consider Ryan and Steve in the service department more than just my professional contacts....they have become my personal friends. I recently purchased my 5th Subaru(4 with Duke Gold and Falcone), and I had an absolutely amazing experience with my sales representative John Franks. He not only did everything to make my buying experience one of the best(if not THEE best!) purchases I have ever made, but he has become a personal friend, too. The family-like atmosphere at Falcone shines through the entire dealership. I own my own business, and I recognize and appreciate good service. I have recommended Falcone Subaru to more than one of my friends, and I will continue to do so! Thank you for your commitment to service and fairness. I hope LOTS of perspective buyers read this testimony and that they give Falcone Subaru a look because of it. Keep doing what you do...you do things the RIGHT way!! "Dr Sue" Bartz More

Superior Customer Service The service department at Falcone has always exceeded my expectations with their customer service. This particular time they went above and beyond to The service department at Falcone has always exceeded my expectations with their customer service. This particular time they went above and beyond to make sure I had transportation with the use of a loaner vehicle while my car was being serviced/repaired. I could not be more satisfied. I will recommend Falcone to everyone looking for a new/used vehicle or for service. More

Customer focused and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. My schedule needs depend on the shuttle to and from work. Thanks to Falcone for a great service model. More

Fantastic customer service! You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unpa You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unparalleled. More

Friendly Excellence: Sales/Service/Body Shop I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me towa I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me toward a purchase - a real change from my experience at most dealerships. He was a pleasure to buy a car from, and spent plenty of time familiarizing me the car on delivery and setting up the bluetooth, etc. Your guys in the service department are knowledgeable and pleasant to deal with and I have never had a problem. I like your new Subaru service lounge. After a fender bender your great body shop was equally pleasant to deal with and I am impressed with the work they did -what a perfect paint match! And thanks for the loaner. Well done all! -Tom S. More