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Speedway Subaru Volkswagen

Indianapolis, IN

4.9
2,373 Reviews
At Speedway Subaru VW, our mission is to deliver exceptional automotive experiences by providing top-quality vehicles, unparalleled customer service, and unwavering support to our community. We are committed to creating a workplace where our employees are valued, empowered, and inspired to grow both personally and professionally. Our customers are at the heart of everything we do, and we strive to exceed their expectations through transparency, integrity, and a dedication to excellence. We believe in fostering long-lasting relationships built on trust, ensuring that every customer feels like part of the Speedway family.
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1930 W 16th St

Indianapolis, IN

46202

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Showing 2,373 reviews

March 03, 2017

ID10T error on the driver My main issue was "driver error". Matt got me in and taken care of, though, and was understanding and helpful. Much appreciated. Your service dept. is More

by caligulabill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bartelson
March 03, 2017

1st owner of a VW Found the used bug the wife wanted for her birthday! No presure salesmen. Bob falcone actualy came to chat with us for 20min. All questions answered. More

by Iksnay
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fitzgerald (Fitz), Moe Abbasi
February 28, 2017

Try the rest, then go to Falcone. No back and forth with another person over your price. Relaxed. No pressure. Subaru Outback sells itself. Bert was my associate. Awesome experience. T More

by Janetb
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Falcone. , Bert Nickelsberg
February 20, 2017

Exceptional service Had a small issue with the heating system. Service took care of the issue while I waited and applied my warranty seemlessly! This dealership is truly More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Bartelson
Feb 21, 2017 -

Speedway Subaru Volkswagen responded

Thank you so much for your continued support of our dealership, Rick! We're glad our team was able to get you all taken care of once again during your recent visit and we hope you'll keep coming in to see us whenever you need anything for your vehicles. Thanks again!

February 07, 2017

Thanks for taking care of me as well as my car Falcone Volkswagen always provides a comfortable place to work while I wait, takes good care of me and my car, and even cleaned it before sending me o More

by James McGrath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
name not known
Feb 09, 2017 -

Speedway Subaru Volkswagen responded

James, that's amazing! We're so glad that our staff provided you with a great service experience. Please don't hesitate to give us a call if there is anything else we can do for you!

February 06, 2017

Great service and test drive experience Everyone is friendly and helpful. I left Steve know I was interested in looking at a new car but my salesman had retried. He spoke w/John and then we More

by oshawatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Franks
Feb 09, 2017 -

Speedway Subaru Volkswagen responded

Thanks for the kind review! We're happy to hear you had a great experience with Steve and John. Our team works very hard to create a no pressure environment for our customers during the buying process. We appreciate you taking the time to share your feedback with us. Thank you and we look forward to working with you again in the future!

January 17, 2017

Review - service visit 1/16/17 As usual, Steve provided good communication about what to expect and how much it would cost before taking the car in. I appreciate the feedback and ho More

by MBerdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2017 -

Speedway Subaru Volkswagen responded

Thank you for the review and letting us know how we are doing! We believe communication plays a big part in our work and we are thrilled we more than met your expectations. We hope you do business with us again in the future!

January 17, 2017

Excellent and efficient service I always get great service and in the time expected. I was told my appointment would take about an hour and twenty minutes and that's how long it took More

by Brodabrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Falcone, Tiffany Compton, Matt Bartelson
Jan 18, 2017 -

Speedway Subaru Volkswagen responded

Thank you very much for the kind words! We understand how important your time is, and we strive to keep it as close as possible to what we say. We hope this experience brings you back to work with us again!

January 15, 2017

Always Professional and Friendly! As always, everyone is very personable and knows most every customer by name and car. Service was explained ahead of time and in terms I can understan More

by Klandmei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2017 -

Speedway Subaru Volkswagen responded

Thanks for the awesome feedback! We're pleased to hear you always have an excellent experience with Brady and the rest of our service team during your visits. We appreciate you choosing to work with us and we'll see you next time!

January 14, 2017

Wheel Repair Your dealership was able to work me in on Monday afternoon, January 1st. I had a flat tire over the weekend, which was fixed at a local place, but it More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2017 -

Speedway Subaru Volkswagen responded

You're so very welcome, Susan! It was absolutely our pleasure to take care of your automotive needs and make sure you and your Subaru were back on the road safely. We appreciate your business and look forward to the next time we may be of service. Thank you!

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