Speedway Subaru Volkswagen

Customer pleased with service I took my vehicle in to have the windshield replaced after it was hit with a rock. After talking to Safe Lite Glass and first trying to schedule the r I took my vehicle in to have the windshield replaced after it was hit with a rock. After talking to Safe Lite Glass and first trying to schedule the replacement with them, they alerted us to the fact that Subaru has a 5 year warranty on glass on 2015 and 2016 Subarus. We took it to Subaru thinking that it was a long shot that they would cover it especially since it is 100% covered by our insurance. Shockingly, the manager (Shelby) said that they would cover it. They told me that it would take 3-4 hours to complete the job, which it did---3.5 hours. About in the middle of the time period, Brady came to the waiting room to check on me and make sure that I was doing oK. Luckily I am knitting a baby blanket for my nephew, so I had plenty to do. But it was nice of him to check. About the time my vehicle was done, they had a surprise presentation and award made to Mr. Falcone, which I stayed around to see, as I saw all the Falcone personell gathering in the showroom. Pretty impressive award. Was glad I could see it! The presentation brought tears to my eyes and I have never even met Mr. Falcone---only seen him on tv commercials! Nice to hear all that he has done and makes me feel good to support such a fine business! Very pleased with service at Falcone! Great job! More

First Maintenance visit with Falcone This was my first maintenance visit of our new Subaru, purchased from Falcone in April. Every element related to my visit exceeded expectations from This was my first maintenance visit of our new Subaru, purchased from Falcone in April. Every element related to my visit exceeded expectations from initial confirmation to gentle reminders of the upcoming appointment. Their attention was appreciated. I've told anyone interested in buying a car that they should go to Falcone. In our 50+ years of buying cars, Falcone by far exceeded all other car-buying experiences We were given, and continue to receive, outstanding customer service. We are well cared for professionally as a valued Subaru client. More

They are the Best...Nothing else to say. Falcone is the best period. They genuinely take care of their customers. I bought my Subaru Outback at the end of 2015 and never looked back... They Falcone is the best period. They genuinely take care of their customers. I bought my Subaru Outback at the end of 2015 and never looked back... They take care of you and for that I'm very grateful. I'm a forever Falcone fan or customer More

Integrity knows no distance My car broke down in Columbus, Ohio while I was out of town. My wife and I are so appreciative of the honest and capable people at Falcone Volkswagen My car broke down in Columbus, Ohio while I was out of town. My wife and I are so appreciative of the honest and capable people at Falcone Volkswagen that we had our car towed 200 miles to the Falcone dealership. As always, the service we received there is second to none. They go above and beyond to provide outstanding service and this situation was no exception. More

I love my dealership! I have a year old CrossTrek and love it. I came in for routine service for 12,000 miles and it couldn't have been smoother. The waiting room is amazin I have a year old CrossTrek and love it. I came in for routine service for 12,000 miles and it couldn't have been smoother. The waiting room is amazing, staff great, and whole experience far and above any other dealer I have dealt with in 50 years. More

2018 WRX purchase Purchased my first 2014 WRX from you and traded up to 2018. You guys always do a great job. Fast and no haggle great pricing, no doc fees Thanks to th Purchased my first 2014 WRX from you and traded up to 2018. You guys always do a great job. Fast and no haggle great pricing, no doc fees Thanks to the complete team. More

Service I just bought a Passat from somewhere else and bought it into the service department for the air bag recall. I chose Falcone because I know it has bee I just bought a Passat from somewhere else and bought it into the service department for the air bag recall. I chose Falcone because I know it has been at this location for years, when I called everyone was nice and friendly and got me right in, this is why I decided Falcone will be the service department for all my future needs Thanks. More

Our purchase of a new vehicle. We bought a 2018 Subaru Outback. We really appreciated our experience at Falcone. Years ago, I purchased a Saturn. This experience reminded me of that We bought a 2018 Subaru Outback. We really appreciated our experience at Falcone. Years ago, I purchased a Saturn. This experience reminded me of that time. Your price was reasonable and there was no pressure to purchase on the spot (or pressure at all for that matter). Everyone was helpful and able to answer any questions we had. Matt was wonderful and explained all the features of the vehicle in a way that I understood it. Overall, it was a great experience and I will recommend Falcone to anyone interested in purchasing a Subaru. Thank you so much, I love my new Subaru!! Patricia Omstead More

Great Service and Deal Matt was very patient, friendly, professional, and knowledgeable about all my questions. He took time to explan the difference between financin Matt was very patient, friendly, professional, and knowledgeable about all my questions. He took time to explan the difference between financing and leasing my vechile for different months and for the various downpayments I was considering. The staff was very helpful, they helped me chose my subaru crosstrek, and even advised me on the color selection for my leather upgrade. Jon completed the finishing touches for the paperwprk and insurance desriptions. Everyone even said hello to my child! Thanks. More

40k Checkup I came in for my 40k checkup on my Jetta. The staff courteous, informative and truly caring. The work and inspections were carried out quickly and eff I came in for my 40k checkup on my Jetta. The staff courteous, informative and truly caring. The work and inspections were carried out quickly and efficiently. The cost was fitting for what was done. The waiting area was clean and comfortable. All in all a very good experience. More