Speedcraft Volkswagen

Advertising omissions Drove in from out of town and spoke with a very pleasant sales rep. They had an advertised lease which had a very specific price and description. It Drove in from out of town and spoke with a very pleasant sales rep. They had an advertised lease which had a very specific price and description. It mentions a federal benefit rolled into the cost. It mentions a state benefit for the customer but omits that the state benefit is also rolled into the lease. More

Bad service department and even worse customer service I brought my 2015 Passat TDI in for it's first 10,000 mile service, since this is where I purchased it from. A day after I got home the service light I brought my 2015 Passat TDI in for it's first 10,000 mile service, since this is where I purchased it from. A day after I got home the service light for the Ad Blue light came on saying I could only drive approx another 1,000 miles and then the car will NOT start! This was supposed to be part of the 10,000 mile service as you need the additive approximately every 10k miles. Worst part the GM wanted to make it right but never got back to me. Then they call wanting a perfect 10 for my service experience. I gave them a 2... Not going back! More

Liars and crooks Horrible repair to scratches on my brand new car (scratches were there when I bought it), managed to damage my rear bumper while in their possession, Horrible repair to scratches on my brand new car (scratches were there when I bought it), managed to damage my rear bumper while in their possession, when it was time to pick up the car after the second try at making it right there were new scratches all over. On the third try when I expressed my frustration a very rude and pushy service employee told us we had to leave and even put his hands on my girlfriend. Do yourself a favor and do not do business with these animals. More

Best Car Purchase Ever!!!! I purchased my new beetle online from Arizona. Speedcraft Volkswagen did an amazing job helping me from the first contact online to the delivery acros I purchased my new beetle online from Arizona. Speedcraft Volkswagen did an amazing job helping me from the first contact online to the delivery across country to AZ. I have never purchased a vehicle from a website let alone across country without ever test driving it. I got an immediate response online to my question regarding availability of the vehicle. Richard contacted me right away over the phone with my permission. He assisted me with all my questions and even had Marc, a manager, get involved to ease my anticipation & hesitation. They walked me through the entire process as well as setting up the transportation company to get the Beetle delivered to me. It was the easiest experience I have ever had whan purchasing a vehicle. Marc even sent me a video of my new car just before the transporter came to pick it up. I felt like Marc was a very close friend selling me his favorite car. He gave me daily updates via email until I took possession of the car from the transporter. He even called me to see how it arrived and if I loved it as much as I love the pictures from their website. I highly recommend introducing yourself to Marc Ethier and Richard Carr when you stop by! Thanks guys! I love my new Yellow & Black convertible Beetle!!! More

Total Satisfaction Leased a 2015 VW Touareg TDI LUX . I found the auto on line at Speedcraft VW in Wakefield RI. My wife and I drove from LI New York to pickup the car Leased a 2015 VW Touareg TDI LUX . I found the auto on line at Speedcraft VW in Wakefield RI. My wife and I drove from LI New York to pickup the car. Salesman Rich Lawrence was very helpful and knowledgeable . The process went very smoothly. Finance Manager Justin Blier got my wife and I in and out painlessly. Their Sales Manager Marc Ethier held the deal together, a real pro. I was able to negotiate an excellent price and terms that was good for me, as well as the dealership. I highly recommend Speedcraft and their sales team. My wife likes the Touareg TDI as much as I do, so we are again hunting on line. . More

Great experience overall! I leased a new car from Craig Newton and was very pleased with how quickly and efficiently everything was managed. He was extremely nice and helpful d I leased a new car from Craig Newton and was very pleased with how quickly and efficiently everything was managed. He was extremely nice and helpful during the entire process. I did not feel pressured into anything. He is a great attribute to the Speedcraft team and highly recommend him and Speedcraft in general to anyone looking for a car! More

Sales and service satisfaction I bought my Eos from Speedcraft in 2008 and have had it serviced there ever since. They have handled routine maintenance - oil change, tire pressure I bought my Eos from Speedcraft in 2008 and have had it serviced there ever since. They have handled routine maintenance - oil change, tire pressure and rotation -- beautifully and reasonably. A year ago I also asked them to handle a major repair after I tangled with an object in the road. They fixed the flat tire and arranged for repair of the body damage at a fair value as quickly as possible. I definitely am a Speedcraft fan and will have my car serviced only by them as long as I live in Rhode Island. More

Excellent Price, Honest Transaction I found the car I wanted online. Compared a few dealerships offers. Speedcraft had the best offer. I met with Craig Newton on a Sunday, test drove I found the car I wanted online. Compared a few dealerships offers. Speedcraft had the best offer. I met with Craig Newton on a Sunday, test drove the vehicle and discussed the options available. I was not able to close the deal because I was planning to be out of town for a few weeks, but I left a deposit and returned on the agreed date. Craig had everything ready. I asked for an exterior protection package when I picked it up and in consideration of my distance from the dealership ( I live about 45 miles from the dealership), they accommodated me on the spot, to avoid a return trip. Every single aspect of the transaction was professional, courteous and was executed in a manner that we all wish could be the norm. Speedcraft has either brought back or never let go of "old school" way of doing business. This is my first transaction with Craig Newton and Speedcraft but they've both earned my highest respect and would recommend them to family and friends alike, without hesitation. I wish every financial transaction could be completed with such ease. More

Sales team and car choices are excellent! I was contemplating changing from a Mini Cooper clubman to a VW when I called Speedcraft to inquire about their cars. I had only been up to the vw sit I was contemplating changing from a Mini Cooper clubman to a VW when I called Speedcraft to inquire about their cars. I had only been up to the vw site once and noticed this egolf. When I asked speedcraft if they had one and learned they did from salesman Craig Newton, I thought if I had time I would drop in to see it. From the time I stepped into their showroom Craig and the sales team were very helpful, not pushy. I knew i was looking for a four door and the thought of saving on gas intrigued me! When I saw and drove the car I was immediately impressed with how smooth the car was on bumpy roads as well as how the car drove. Through several test drives and much contemplation on if this was right for me, Craig maintained an easy going attitude and helped to trouble shoot my questions. Buying an all electric vehicle is quite a big adjustment in thinking how this will all work. Is this right for me? Will I get stuck somewhere? Craig and the rest of the Speedcraft team were helpful with guiding me to the correct people in order to get a charging unit installed in my garage as well as understanding the public charging stations. Thanks for working with me! More

2015 Taureg TDI Lux Worth the trip from out of state (CT) to buy it at Speedcraft! Professional, helpful, and friendly. Many places you shop for cars, make the experien Worth the trip from out of state (CT) to buy it at Speedcraft! Professional, helpful, and friendly. Many places you shop for cars, make the experience a painful one - not here. They know what they are doing, get to the right price on a big ticket item -- and don't insult your intelligence with dealer games. More