Speedcraft Volkswagen

I was recently in the market for a NEW but USED car for myself. I had been putting it off for some time because I really don't like going to a dealership. We've all heard the stories of the pressure and ha myself. I had been putting it off for some time because I really don't like going to a dealership. We've all heard the stories of the pressure and haggling you get when you go. BUT, WOW was this a GREAT experience. I told Tom (sales) that I was just looking. He was awesome-just let me look around and asked if I had any questions. Tom answered the questions I had and that was it, no pressure. I then tried another approach to see if I was getting the real deal-Honesty. I sent an email from their website-www.speedcraftvw.com and again I was greeted with great service via an email from Richard who does their internet sales. I told him my situation and how I wanted to handle looking and purchasing a car. He listened and respected my wishes and then the deal was almost done. So now I needed to deal with the GM-James who is wearing a few hats but found the time to call or emailing me to keep me informed. So within 3 days - I went to get the car and sign the paperwork, I felt like I was the only one in the dealership but I wasn't. SO, if you are in the market for a car, you really need to contact SpeedcraftVW because it was just a great experience and I will definitely go back and tell folks. As you can see, I writing a review. Thanks for everything James, Richard and Tom. Truly a good experience!! 5+ More

My husband and I have bought many cars over the years at Speedcraft and it is the only place I would go. The friendly atmosphere and knowledgeable people makes us feel very comfortable. The service Dept. al Speedcraft and it is the only place I would go. The friendly atmosphere and knowledgeable people makes us feel very comfortable. The service Dept. always does things right and we never have to go back because something was not fixed right. I cannot say enough kind words for this dealership. This is my fifth VW from Speedcraft and I would Not go anywhere else. More

Love my car!! 282K miles and you guys got it running like a top!!! I will be abck for another when the time comes! Smooches!!! a top!!! I will be abck for another when the time comes! Smooches!!! More

I bought my 2008 Passat wagon new from Speedcraft and have had all of my service done there since. It's always a bit more expensive to have service work done at the dealership but for me it is worth it - have had all of my service done there since. It's always a bit more expensive to have service work done at the dealership but for me it is worth it -- they always get me in right away and I know the job will be done right the first time. What I like most about the service department is that they make me feel like they appreciate my business. They also appreciate my time -- since my car was in for a longer time the use of a loaner car allowed me to continue my busy day without a blip. I will continue to choose Speedcraft for all of my VW service and recommend it highly to all of my friends. More

I visited speedcraft VW looking to trade in and purchase a new vehicle. I worked with Tom & Luke and had an exceptional experience. The customer service was awesome and I am so happy with my new car. I woul a new vehicle. I worked with Tom & Luke and had an exceptional experience. The customer service was awesome and I am so happy with my new car. I would highly recommend this dealership to anyone in the market for a car. More

The service department went the extra mile to make sure I got the service I needed at an affordable price. I've tried all the RI VW service department in RI and felt the most welcome and satisfied at Speedc got the service I needed at an affordable price. I've tried all the RI VW service department in RI and felt the most welcome and satisfied at Speedcraft. More

I have dealt with SpeedCraft VW for the past 25 years and have bought my last 3 VW's from them. Luke in sales is wonderful and makes the experience pleasant and very comfortable. I look for HIM when I'm read have bought my last 3 VW's from them. Luke in sales is wonderful and makes the experience pleasant and very comfortable. I look for HIM when I'm ready to buy. It's like sitting with an "old friend". The Service Dept is the absolute BEST service dept that I have EVER dealt with. Since "Service" is what you need most in the years after buying a car, it weighs heavily on why I buy my cars at Speedcraft VW. I am treated with the utmost courtesy and respect and my time is considered valuable to the staff. I am always offered a loaner car when needed for longer service and an appointment is always made to my satisfaction....and my car is WASHED!! (Love that!! lol) SpeedCraft VW is the one place I can feel totally comfortable recommending to any of my friends. I hope they never change their work ethics. As long as they stay the way they are,..........I'll be their customer. Thanks Speedcraft. You are what "Excellence" is all about! More

Low pressure sales team whom is honest and open. A++. Chris worked diligently to get me into the VW wanted for the payment I needed. Chris worked diligently to get me into the VW wanted for the payment I needed. More

I would like to tell you how happy I am so far with the I would like to tell you how happy I am so far with the service I have received from Speedcraft VW. I took delivery of a 2012 Jetta TDI Wagon a full I would like to tell you how happy I am so far with the service I have received from Speedcraft VW. I took delivery of a 2012 Jetta TDI Wagon a full month earlier than anticipated, thanks to the diligence of Luke. James Dartt has been a pleasure to deal with throughout the whole experience of purchasing the vehicle including follow-up. Rich Carr has gone above and beyond in answering questions. When I came to the dealership looking to get into a 2012 VW Jetta TDI Wagon, my iPhone was having technical issues. Rich Carr was not my salesman, but he came over and offered his assistance. He spent a lot of time figuring out the problem and how to fix it. Rich emailed me the instructions for iTunes and told me I could email him at any time. My husband and I went home that afternoon with an estimated date of delivery for the vehicle I wanted of approximately one month. That night, I was able to fix my iPhone using the iTunes instructions Rich had emailed me and so I emailed Rich thanking him for his help. WIthin TWO DAYS (instead of 30 as originally estimated), I had heard from Rich that Luke found me a vehicle and I drove it home within 48 hours of originally walking into the dealership!!! Rich once again offered his assistance if I should need it, and said I could email him any time. Within 5 days of driving the car home, Rich emailed me asking how everything was going, even though he had nothing to do with the sale of the vehicle. Just this past Saturday, I received an email about a survey from a company claiming to be with VW. I was not sure of the validity of the survey, so I forwarded it to Rich asking if it was a valid survey. He immediately replied that he was out of town and would look into it and get back to me on Monday. Well, by dinner that day Rich had gotten back to me that it was a valid survey ON HIS DAY OFF! Rich Carr goes above and beyond with his customer service. He is a valuable member of the team at Speedcraft VW in Wakefield and I am very happy to say that I will recommend Speedcraft to friends in part because of the service Rich has given. I was very pleased with my first service appointment - I had questions about the new vehicle when I dropped it off and the gentleman behind the counter listened very attentively and said "No problem, we'll get all your questions answered". When I picked up the vehicle, a service man actually sat in the vehicle with me and answered all my questions very patiently. I am very happy with my experience at Speedcraft VW thanks to this team, with the purchase of my first VW. More

Found me the car I wanted. Service above average. I am Found me the car I wanted. Service above average. I am fussy, but problems quickly resolved. Service prices high but fair. Loaner car usually free Found me the car I wanted. Service above average. I am fussy, but problems quickly resolved. Service prices high but fair. Loaner car usually free More