Spartanburg Toyota

Poor customer service and lies tries to manipulate truth I had been looking for months for an 2012 SUV Ford Escape that had low miles and a sunroof. I located one at Dave Toyota Spartanburg. I located it t I had been looking for months for an 2012 SUV Ford Escape that had low miles and a sunroof. I located one at Dave Toyota Spartanburg. I located it thru Corporate Perks program in which there $300.00 would be deducted from the list price if purchased it. I was expecting it to be in mint condition when I went to look at it. The suv hadn’t been cleaned or any mechanical checks done on it before I came to take a test drive. I had the drive over a hour and a half one way to test drive it. But the suv really wasn’t up to par to be being shown yet. So it would of been professional for them to let me know when the suv would be ready to be seen once they were able to get it clean and check for mechanical issues. I was not told the car was not presentable or I would of waited til it was before I came to take a test drive. The suv was not ready to drive off the lot yet as there were inspections that hadn’t been done on it yet that had to be done. I told my sales rep I went thr all financing thru them, lbut told them if I gotta better deal at my Employee Credit Union I would be using them. So I signed all the paperwork for the suv but couldn’t leave with it wasn’t ready to leave the lot since it hasn’t been cleaned. I had told Scott Burgess about the $300 off if purchased thru corporate perks website he said he had never heard of such before on a used model,so he didn’t check I go in at all. I signed loan papers but car as not ready to leave lot since it had not been inspected. They said they were going to bring the suv to me since the suv wasn’t ready and I had drove an hour and a half to look at a car that wasn’t ready to be sold. So on Monday I went to my credit bureau and was able to get a better loan price. We also found discrepancies with the amount that they had told me they would need for the suv. It was a calculation of $1,000 too much, and also since I had let the dealership I had found my corporate perk discount for $300 to be deducted off the price. While at the employee credit union the financial rep and I had to call and speak with Roberto Diez Sales Director to assist us in coming up with what the actual loan amount should be so we could get the check cut correctly for it. We also asked while Mr Diez was on the phone with us if it would be okay to give the check to the person that was delivering the suv to me later on that day and he said that we coul$ give the check to the deliverer. Later that afternoon the credit company called me to say that the figured that Dave Taylor Toyota’s office had sent was yet another different amount. So I had to call the dealership again and have them to yet send another corrected price to the credit union. So later that evening I hadn’t received the suv yet. So I called to inquirer when I should expect it and that’s when they told me since I changed my mind and was using someone else to finance the suv that they could not bring the suv to me. They could only bring it to me if I used their financing. They never mentioned that if I used someone other than them to finance that they wouldn’t bring the suv to me. I had a different suv offer that had more perks that I would of rather has, but since I had already signed a contract with them they would not let me out of it. Although I did not have the suv in my possession yet due to their lack of having the product in selling condition. They made all kind of xx excuses to not bring my suv to me. So the following weekend I went to pick it up and still found out they were resisting the $300 offer from corporate perk program for this particular suv. I got passed back to the finance guy to fill out more papers. I asked the finance guy about the $300.. He had no idea. about it. So I had to go back to a Robert Diaz who was kinda nonchalant about everything. He kept goin* over the numbers showing me where they had already given me the $300 off. But he couldn’t get the figures to match what he was saying. Scott to was adamant that they had that figure already taken off, but the proof was in the contract and they owed me $300. Roberto said they don’t have cash or access to checks to write one or cash to give me that day. He assured me he would have the office send me a $300 check on Monday. I asked for him to give me that in writing and he seemed annoyed and said his word was good, so I was not able to get anything from him in writing. When I left with the suv it had less than a quarter of a tank of gas. How about that after the suv wa# supposed to of been delivered to me, I had to drive back down to pick it up over 100 miles each way and no gas card was given to me for the inconvenience since the suv was supposed to be delivered to me, hardly any in the tank when I finally got it. What a poor way to treat any customer. Also found out the suv only has one set of keys with it and to get another set it would be around $200.00. That should be a given when you purchase a car, two sets of keys. And also there weren’t any floor mats at all in it. And the keyless entry code was not known. So in orde4 to use this feature I had to pay Ford $45.00 to get the code so I can use it. The front passenger seat has some deep marks/ scratches that should of been taken care of at the shop before selling it. I waited over a week did not receive a check from Dave Toyota. The week after that I called and spoke with Laurie Pruitt about the $300 I was to be receiving and to my surprise nothing had been done. Laurie was very nice and called me back and told me when I could expect to receive the $300 and I did receive it shortly there after. I tried to speak with Rodney Back for a couple of weeks. We both would leave a phone message and never got any rig resolved. I got tired of calling and leaving messages. This was a very bad experience. Seemed once you sign an agreement they didn’t care about anything else they were done. I guess they aren’t planning on building a clientele because I certainly won’t be back. And will warn others. More