Spartanburg Honda

Everyone was very helpful. They fix the recall for my car. They also fixed the brakes which was under warranty. My car was ready when they said it would be ready. car. They also fixed the brakes which was under warranty. My car was ready when they said it would be ready. More

Problem with car that would not start. Brian very helpful. Turned out to be bad battery. Was replaced and I was on my way in one hour. helpful. Turned out to be bad battery. Was replaced and I was on my way in one hour. More

I was greeted by Brian when I pulled into service dept. We went over my service request and then went over what else was needed for mileage on my vehicle. All work was completed in a timely manner. I also We went over my service request and then went over what else was needed for mileage on my vehicle. All work was completed in a timely manner. I also like that you can now check out right there with your service provider. More

Conner was well informed with the Honda CR-V that I wanted. He was friendly, courteous, and willing to help with all areas without being pushy. I have bought Hondas at Vic Bailey previously and broug wanted. He was friendly, courteous, and willing to help with all areas without being pushy. I have bought Hondas at Vic Bailey previously and brought them in for maintainence and Norma has been a big reason for my returning to Vic Bailey Honda. Thank you for the way you do business. More

My experience with Bryan and the dealership was excellent. Bryan and Mike were easy to work with. This is my fourth Honda. I like them very much. They are very dependable. excellent. Bryan and Mike were easy to work with. This is my fourth Honda. I like them very much. They are very dependable. More

The reason for my visit was the checked engine light was staying on . Mr Sadler took the information down and gave it to the tech. to check he kept me inform what was going on with my veh. when they needed staying on . Mr Sadler took the information down and gave it to the tech. to check he kept me inform what was going on with my veh. when they needed to kelp to over night for more test he made sure I had a veh . to used. I could not have been more please with Mr Sadler and everyone there. When my veh. was ready Mr. Sadler call me . Thank's Mr.Sadler. More

The service department at Vic Bailey Honda is outstanding - I have puchased several vehicles from this location and do really enjoy the service department. Thank you for your continued good service. - I have puchased several vehicles from this location and do really enjoy the service department. Thank you for your continued good service. More

Services was good and fast . The service rep answered all my questions . Car was clean when I got it back , and the price was good my questions . Car was clean when I got it back , and the price was good More

John did an outstanding job working with us on this trade. He was patient and not the least bit pushy. He answered phone calls, text messages and emails even though he was out of the office after bei trade. He was patient and not the least bit pushy. He answered phone calls, text messages and emails even though he was out of the office after being injured in an accident. There was no haggling over the price of the car. We were given a good trade value on our Honda Accord. The entire experience was very different than what we have dealt with here at home. More

Reason for overall experience being a 3: The service writer was excellent. But when I checked out, he recommended that I change the cabin and engine air filter. I asked him why and he said they needed c writer was excellent. But when I checked out, he recommended that I change the cabin and engine air filter. I asked him why and he said they needed changing according to the tech. I told him I changed both filters 2 months (2200 miles) ago. If they needed changing already then there was a problem. The service writer call the tech out and asked why he recommended the change. The tech said it was on the last work order (the oil change I had at the dealership 3 months earlier) and it wasn't done at that time. The service writer told the tech I had changed the filters myself and the tech said sorry. The service writer apologized and said the tech should never recommend a service without inspecting the component himself. I thanked the service writer for his handling of the situation. The problem I have with this is now I'm wondering if I've paid for service that I didn't need. I just had my brakes replaced at your dealership about three months ago… did I really need brakes at that time? If my wife had been the one to bring in the van (she almost was, I took it at the last minute instead) she would have said yes to the filter replacement and I would have been very upset. I'm not sure I'll continue to bring the Honda to this dealership for service because I'm not sure I can trust recommendations. My 2010 Odyssey has 60k miles so maintenance will be needed more now than ever. I want to be able to rely on the techs to offer honest, quality service and advice. Thank you, Scott Cochran More