Sparks Toyota

Decarlos was very respectful and understanding about my needs. Jay,Troy and Harrelson made sure the sale of the car was a smooth transition. Thank you Sparks Toyota. needs. Jay,Troy and Harrelson made sure the sale of the car was a smooth transition. Thank you Sparks Toyota. More

Overall a good experience. Could improve in two areas. First, when we pulled into the service bay, we stood by our car quite a while waiting for someone, and there were plenty of advisers around that did First, when we pulled into the service bay, we stood by our car quite a while waiting for someone, and there were plenty of advisers around that did not seem busy. Second, we did an oil change and had the outside finish retreated on the car. Was done well, but the car was not vacuumed out. Feel that it should have been. More

Very professional...Provided me with an estimated cost prior to performing repairs...Kept me updated as work was being performed....No surprises...Thanks for the great service. prior to performing repairs...Kept me updated as work was being performed....No surprises...Thanks for the great service. More

Visited Sparks Toyota Myrtle Beach last Monday. Closed on 2021 Toyota Venza XLE on Friday. Sparks first offers for the Sale and for the Trade-in allowance were countered with hard copy KBB 'Fair Offer and on 2021 Toyota Venza XLE on Friday. Sparks first offers for the Sale and for the Trade-in allowance were countered with hard copy KBB 'Fair Offer and 'Fair Trade Values'. That is all I asked. Since Sparks uses KBB to appraise my trade, I asked them to use both a better grade of trade and the KBB 'Fair offer' for the sales price of the Venza. My salesperson, Kendra Whatley was extremely open to that process and returned with an offer to buy and an offer to trade at the KBB 'Fair sales' and fair trade allowance figures I requested. Could I have negotiated more? Maybe. but I recognize Sparks' need to make a profit - and they evidence an appreciation that I did my home-work going in and I was not insistent on getting the absolute most for my trade nor the absolute lowest price for the Venza. Sure would help if every dealership acted accordingly. Kendra Whately was mature and experienced beyond her years and her ability to recognize she had a buyer and not just a haggler facilitated the deal. I am more than satisfied with Sparks and would recommend everyone going to this dealership to ask for Kendra. She will do her best for you, if you treat her, Sparks and the process with respect and consideration. John K Southport, NC More

This was my first visit ever with Sparks and I must say that I was most impressed with the friendly staff and their expertise. In addition, adherence to Covid-19 guidelines was very apparent which was an i that I was most impressed with the friendly staff and their expertise. In addition, adherence to Covid-19 guidelines was very apparent which was an inspiration to see the concern and care provided to staff and customers. The sales staff with whom I dealt were very professional and courteous making one of the things I detest most (buying a car) an experience that I would repeat at Sparks!! More

Always have great service visits. They keep me up to date on service recommendations and do a thorough and processional job. Donald offered advice on what could be done and what needed to be done date on service recommendations and do a thorough and processional job. Donald offered advice on what could be done and what needed to be done More

First time to dealership, have to admit the reviews I read on line for previous 1.5 yrs were not that good for service. They are the only Toyota dealership between WilmNC & CharlestonSC, without going in read on line for previous 1.5 yrs were not that good for service. They are the only Toyota dealership between WilmNC & CharlestonSC, without going inland. I found the service woman, Shaline courteous & knowledgeable. May only complaint was the price to diagnosis my hatch lift, which she quotedwd b $150, no matter if it took 5 mins or 5 hours. I passed on that, but the gate worked inside the repair bay while we were talking about it. It’s still messed. More

I am a returning customer of Sparks. Excellent service was expected, and this team did not disappoint. They performed well above par in all areas. With their high degree of professionalism, they are also was expected, and this team did not disappoint. They performed well above par in all areas. With their high degree of professionalism, they are also kind, attentive, and welcoming. The car buying experience is simplified at Sparks. These qualities are successful in creating customer loyalty. More

Service writer Mark was very helpful, friendly and effective in arranging my vehicle service. Also Jeff, the courtesy driver, was great. It was the quickest service turn around I’ve received at Spark effective in arranging my vehicle service. Also Jeff, the courtesy driver, was great. It was the quickest service turn around I’ve received at Sparks Thank you More

They got me in on time and were very good and in depth on the inspection and oil change. The cleaning and ech boost, wow. My truck looked brand new with 186000 miles on it. Great job guys and gals. Dennis on the inspection and oil change. The cleaning and ech boost, wow. My truck looked brand new with 186000 miles on it. Great job guys and gals. Dennis is awesome.. More