Sparks Toyota

Great group of people to deal with and I got a great deal on a new Tacoma. Highly recommend. Toyota has a great product. Thanks. on a new Tacoma. Highly recommend. Toyota has a great product. Thanks. More

The staff was very polite and the service was very quick.I was there for an oil change and tire rotation. Dennis was very courageous. quick.I was there for an oil change and tire rotation. Dennis was very courageous. More

Ernest in service went way beyond in servicing my car and making us comfortable on Wed, 5-20-20. My next car will be bought at Sparks. making us comfortable on Wed, 5-20-20. My next car will be bought at Sparks. More

All of Sparks Toyota’s representative treat their customers with kindness and are willing to answer any questions that you might have. Very reliable reputable dealership. customers with kindness and are willing to answer any questions that you might have. Very reliable reputable dealership. More

I have been going to Sparks for 3 1/2 years since relocating here. The service and any interaction with staff from making svc appointment to paying bill has been excellent. Recommend them highly. relocating here. The service and any interaction with staff from making svc appointment to paying bill has been excellent. Recommend them highly. More

Pleasant, convenient, quick and professional!I will Pleasant, convenient, quick and professional! I will recommend this service team and will return for future service needs The lounge was spacious, Pleasant, convenient, quick and professional! I will recommend this service team and will return for future service needs The lounge was spacious, comfortable and clean. More

This was a great service call; friendly cheerful people blah blah blah blah blah blah blah blah blah blah blah blah blah twenty five words blah blah blah blah blah blah blah blah blah blah blah blah blah twenty five words More

Enjoyed working with Jeff. Felt very comfortable throughout the whole process. Jeff was Honest and Upfront from the viewing of the vehicle to the test drive to the delivery. Looking forward to worki throughout the whole process. Jeff was Honest and Upfront from the viewing of the vehicle to the test drive to the delivery. Looking forward to working with Jeff again in a few months when I’ll be trading in on another vehicle to lease a Rav 4 More

Sparks has lost a loyal customer. I bought a 2017 RAV4 from Leon Johnson on 5/2/2020. This is the second car I have purchased from Leon, who has been nothing but kind, honest and not I bought a 2017 RAV4 from Leon Johnson on 5/2/2020. This is the second car I have purchased from Leon, who has been nothing but kind, honest and not condescending like most salesmen are when dealing with a female buyer. I was given a firm offer (sight unseen) for my 2001 Avalon by Todd Blackwell. Todd GAVE ME HIS WORD on the $1000 trade-in offer, and Leon was there to witness it. I did not have the car with me, but told him that the paint was peeling and the “check engine” light has been on for over 10 years. The car has been checked numerous times, and no one could find the source of the warning light. I told him that was the car my husband drove to work every day, it was clean, and in good conditions. Leon brought the Rav4 to my house on 5/2/20 and drove the Avalon back to the dealership to finalize the papers. The “appraiser” apparently drove the car, and said the steering wheel was shaking at 60 mph, something my husband had never felt. I guess the car decided to shake for the first time as soon as it got to Sparks Toyota parking lot. Amazing. I then received a call from Leon stating that the dealership would not honor the promised trade-in price of $1000 but would give me $750 instead. I was caught off-guard (I now see that was a sales tactic) and told Leon I would accept the $750 since the car was already in my driveway, and I did not want to take the sale away from him. I then called Troy Leonard, sales manager, on Monday to explain my situation and voice my disappointment and anger over the fact that Todd gave me his word on the trade-in, but apparently he was overruled by a power-hungry sales manager who was condescending and stretching the truth when he told me there was no wiggle room to take the $250 off somewhere else. I know how the game is played (and it is indeed a game) and am 100% certain that Troy could have made the adjustment to the final cost of the car. $250 is petty cash to a dealership as big as Sparks. Troy did, to his credit, offer to negate the entire sale if that was what I wanted, I chose not to do that since the papers were signed, and my husband had driven the car to work that morning. This incident has left a bad taste in my mouth, and I will never again do business with this dealership. It’s not about the money, but it is about the integrity of the employees who give their word and then cowardly back down.. I will tell any of my friends who may be in the market for a new car to steer clear, as well. These slick sales managers are what give car dealerships a bad name in the first place. More

The staff were very friendly and took the time to explain all the features for the vehicle. The sales staff were not pushy and permitted a nice experience. all the features for the vehicle. The sales staff were not pushy and permitted a nice experience. More