Spanos Motors

Friendly staff that worked with me thru the entire process gave best deal possible would definitely recommend this dealership for a used high end vehicle. process gave best deal possible would definitely recommend this dealership for a used high end vehicle. More

I went to Spanos needing to buy a car. As a fixed-price dealer, I thought this would be a fairly straightforward process. My sales rep was Cathy Courtney. To get to the point, the sales process is fairly s dealer, I thought this would be a fairly straightforward process. My sales rep was Cathy Courtney. To get to the point, the sales process is fairly simple. As they only sell used cars, the premise is that they clean, maintenance and check that the vehicle is in good condition prior to listing. I found a nice Audi A6, and it appeared to be in good condition. After a test drive, I decided to buy it. I had four basic requests since there is no haggling on price. And in light of the sticker-shock of used car prices (nearly $30k with TT&L and “dealer fee”) in this inflationary economy, I felt they were reasonable requests in light of my full-price purchase. (1.) It was clear from the maintenance records that the car was already overdue for servicing (oil change, etc.). (2.) The fuel gauge was on reserve, and I asked that it was filled. (3.) I asked for an owner’s manual since there was no owner’s manual in the car. (4.) There were some scuffs and a bad scratch on the trunk that I asked to be repaired. I was assured by Cathy Courtney that all four of these requests were very fair and that when I picked up the vehicle the following week, that all of these would be addressed. I paid for the Audi and had a good experience with Alan Roberson, who is the finance manager. He was professional, polite, and competent. Prior to picking up the car, I called Cathy Courtney multiple times and received no return call for days. I finally reached her days later and asked her to confirm that all of my requests had been completed and that I could pick up the car the following morning. She confirmed all four requests had been completed, and the car was ready for pickup. When I went with my wife to pick up the car, we were on a tight schedule, and it is nearly an hour's drive to Spanos for us. We arrived, and the only thing completed was the oil change (at least I was told it was changed). The car was still on “reserve” only there were now an additional 20 miles on the odometer. (Apparently, it went on another test drive or two or was used for other purposes even after I had purchased the vehicle in full. The big scratch on the trunk was still there and had not been touched. And lastly, there was no owner’s manual. I asked Cathy, about the manual. Her response? “Oh my gosh, I put one in there. Somebody must have stolen it.” I reminded her that she had promised me that she would have an owner’s manual, and fill up the car with gas and that the scratch would be repaired. She said, “I will send you a new Audi A6 owner’s manual. We do not fill cars with gas. And I thought they fixed the scratch – sorry.” I again reminded her that she had given me her word. She merely shrugged. The transaction was complete and she would receive her commission. The lies Cathy told me were of no consequence to her. It clearly is not important at Spanos, to be honest with customers. I called and left messages for Cathy and for the general manager. Nobody returned my call. I ordered an owner’s manual on eBay. Nothing arrived from Spanos - shocking. When I left Spanos, I managed to reach the closest gas station, at which time, I must have been on fumes. And the scratch remains. I need to buy an additional car. I will not be heading back to Spanos. More

I found my vehicle of choice, offered at a great price....so did someone else! It was "sold!" Fortunately, their inventory of high quality vehicles provided an alternative that met our needs. Thr price....so did someone else! It was "sold!" Fortunately, their inventory of high quality vehicles provided an alternative that met our needs. Thru this process, we were provided great service in a friendly environment. For that, we extend our sincere appreciation to Steven A. for that. More

Spanos Motors is a car dealer who does what they say they will do. Angel, my salesman, was very knowledgeable about the vehicle, and showed a true interest in making sure I was satisfied. He followed up with will do. Angel, my salesman, was very knowledgeable about the vehicle, and showed a true interest in making sure I was satisfied. He followed up with the tech department to ensure the work I requested to be done was complete, and even got some issues taken care of that I had not talked about. I am very happy with the vehicle and could not be more satisfied. Two thumbs up ! More

Amazing service, very friendly, hard workers and had my best interest in mind while giving me and my family service and gave me a lot of insight on the car I was buying and also for future cars that might best interest in mind while giving me and my family service and gave me a lot of insight on the car I was buying and also for future cars that might be of interest to me! More

Angel pizarro was very helpful in assisting me with the purchase of my car, he really takes pride in his job as a sales person , he took the time to make me feel very comfortable with making my purchase. h purchase of my car, he really takes pride in his job as a sales person , he took the time to make me feel very comfortable with making my purchase. he is a great asset to the Spanos Motors I hope they know his worth Thanks I'm a very satisfied customer!!!!!!!!! More

This dealership is the worst I have dealt with. The salesperson promises they will do this to the car to get the sale and when you make the deal they don't follow through. The manager is so unprofessio salesperson promises they will do this to the car to get the sale and when you make the deal they don't follow through. The manager is so unprofessional. I will tell everyone about this dealership and not to go there. More

Miguel was very friendly and helpful, he answered all my questions and was able to help me any way he could. The cars are all clean and well maintained. I have no hesitation in recommending anyone buying a questions and was able to help me any way he could. The cars are all clean and well maintained. I have no hesitation in recommending anyone buying a car from this dealer. More

I recently purchased a car there and the transaction was fairly smooth HOWEVER they graciously offered me a gift card because I traveled so far to get to them. After multiple inquiries the gift card never fairly smooth HOWEVER they graciously offered me a gift card because I traveled so far to get to them. After multiple inquiries the gift card never arrived. Left me with a very sour taste in my mouth and certainly would not return! More

Thank you, Dean, for your knowledge and guidance throughout the car buying process. Excellent customer service all the way around. Five cars and counting! Customer for life. Thanks again. throughout the car buying process. Excellent customer service all the way around. Five cars and counting! Customer for life. Thanks again. More