Space Coast Honda - Service Center

Beware of this place I was a customer of theirs for over 10 years and I'll never go there again. I brought both of my Honda vehicles there for years for their over-priced I was a customer of theirs for over 10 years and I'll never go there again. I brought both of my Honda vehicles there for years for their over-priced maintenance and repairs. Then they "serviced" one of my cars poorly (an Odyssey) so I would have no choice but to replace it. They also added a bunch of "recommended" repairs to force me to make up my mind. The Service Manager himself (Julio Raimundo AKA JR) suggested several times that I talk to Fil Catania from Sales to see what kind of deal I could get for my broken (and now very depreciated) car but I kept telling them both I wasn't interested in buying a new car at that time. When I tried to have the car towed to have it repaired elsewhere, they told the tow truck driver that I did not pay my bill and they could not release the car. This took place several hours after the Service Manager (Julio Raimundo AKA JR) personally walked my bill to the cashier where I paid it in full. I had to return on the following Monday (taking take time off from work) to try and have it towed again, and that's when I found out about their dirty tricks from the tow company dispatcher. When I confronted JR he tried to laugh it off as some beef the towing company had with them. No apologies or nothing. On top of that, both JR and Fil the Salesman came out to watch my car being put on the flatbed. In the end I had the car repaired for half of the cost the Space Coast Honda Service Department wanted and also found out that most of their "recommended" repairs were bogus. I now bring my cars to a local garage for maintenance and repairs, which has saved me thousands of dollars over the past year. The actions of the Space Coast Honda Service Department and their Sales department have caused me a tremendous amount of grief, frustration, and expense. I tried to contact the owner (Scott DeMasso) to inform him of the poor customer service I received from his employees and also sent several letters but I never heard back from him. Space Coast Honda has lost my business PERMANENTLY and I consider myself an "Ex-Customer for Life". In the end they lost out, because I recently purchased a 2017 Subaru Forester which is an awesome car. I had to learn my lesson the hard way about dealing with this business. I hope you don't have to too. P.S. If you purchased a car from them and they put that tacky "Customer For Life" license plate holder on the back of your car, basically you are giving them potentially thousands of dollars of free advertising that you will never be reimbursed for. They should be paying you to do their advertising. More

Think twice before Buying Prepaid Oil Changes I have always been happy with the sales experience at Space Coast Honda. That is why I bought my last two cars from Space Coast Honda. The excitement I have always been happy with the sales experience at Space Coast Honda. That is why I bought my last two cars from Space Coast Honda. The excitement of the new car soon wore off when the car finally needed an oil change. No worries......I bought the prepaid option. What they failed to tell me is that the pre-paid oil change routinely takes two hours. But wait, I have an appointment so it should take 15 minutes right.....nope ...still two hours. Let's hope Scott figures out the formula for providing great customer service in the service department. More

Space Coast Honda service department Don't walk, run, from this dealers service department. They don't diagnose issues and provide cost effective fixes. Poor Communication verbally and Don't walk, run, from this dealers service department. They don't diagnose issues and provide cost effective fixes. Poor Communication verbally and written. Verbally they don't call back and explain issues, actually they just don't call back. Their written action plan doesn't describe issue in any detail and recommends services to the consumer that won't really benefit them. Example ticking noise on acceleration was the issue, mileage on car 80,000, CPO warranty in effect. Recommendation replace engine with used 70,000 mile engine, cost 5000.00 dollars, also recommended, front end alignment (might be okay with this one). Flush and replace power steering fluid, Replace Transmission fluid, replace cabin air filter, preform front differential service, replace rear differential fluid, fuel induction service. So instead of diagnosing where the noise was coming from and fixing the root cause of the issue they want to replace the engine with a used engine. Like I said, don't walk, run from this service department!!!!!!!!!!!!! More

Best dealership around I have been dealing with this dealership, service reps/technicians for over 20 years and found all to be the best in each of their respective fields. I have been dealing with this dealership, service reps/technicians for over 20 years and found all to be the best in each of their respective fields. Looking forward to another 20 years. Keep up the good work! More

Worst customer service ever !!! I bought used Honda and decided that it would be best serviced at Honda dealership, boy was I wrong. I needed an extra key, oil change tire rotat !!! I bought used Honda and decided that it would be best serviced at Honda dealership, boy was I wrong. I needed an extra key, oil change tire rotation and balance and the gas gauge on it was not working properly. I was told to come back next day to pick up my car. I paid close to 700 dollars for above services and got a "need to do list" from them that quoted me another $2500 in parts and labor, as soon as I left the dealership, I got to a gas station to check on my newly fixed gas gauge, to my complete dismay the gas gauge still was not working and the newly programmed key failed to open the car. I called the dealership and was told to bring car back and leave it there for another day(!) when I came back again I was told that the receiving unit for a gas gauge that was "faulty" and changed by the dealership for almost $400, is only part of the problem as now the control unit was the one to blame for the malfunctioning gas gauge. I was quoted another $1000 dollars in parts and labor for the control unit, making total bill of what needed to be done well over $4000 dollars, and when I said that I can't pay as much right away was urged to do it ASAP as "broken" control unit will burn my newly changed receiving unit and I will need to pay more. Completely devastated I brought my new car to my own mechanic, who fixed the whole list for little over $300 dollars and calibrated the receiving unit of gas gauge for free, saying that whoever put a new receiving unit there forgot to calibrate it. So the gas gauge is now working surprisingly without me paying over $1000 dollars to fix yet another thing that didn't need to be fixed. And I will never set my foot back to this rip off and totally incompetent dealership. More

Repairs done right! I'm very pleased with the repairs performed on my 2009 Accord at Space Coast Honda. G.W. in the Service Department was very attentive to every item an I'm very pleased with the repairs performed on my 2009 Accord at Space Coast Honda. G.W. in the Service Department was very attentive to every item and the paint specialist gave up his day off to make sure the color was an exact match before he was satisfied with the job. Salesman Drew Elmen was one of two employees who made follow-up calls after the service was completed. More

Employees worked together to get us best deal and car Several of the team took the time to evaluate what we wanted and did not try to oversell since we are on a budget - they were all well informed and ma Several of the team took the time to evaluate what we wanted and did not try to oversell since we are on a budget - they were all well informed and made the sale of the car easy and convenient. We have always dealt with Honda and this whole group has been outstanding. Our service man for the last 10 years has been Dale and he also is willing to go the extra mile in the service department. Thanks for the best service!! We went for service as we had a bad tire and ended up test driving the new Civic and the performance was exceptional - the team kept us with the same payment and gave us time to make a decision as to not pressure us. More

Excellent experience I bring my vehicle in for service at this dealership. Their customer service and knowledge is excellent. Highly recommended for service and also purch I bring my vehicle in for service at this dealership. Their customer service and knowledge is excellent. Highly recommended for service and also purchasing as well! Customer for life! More

Service under duress First I want to praise David for getting me in fast without an appointment. I told him all I wanted was an oil change, and signed the paperwork. He ca First I want to praise David for getting me in fast without an appointment. I told him all I wanted was an oil change, and signed the paperwork. He came back a few moments later and asked it I had a couple of hours for a transmission / brake flush, I told him I did not as I had somewhere I needed to be. David walked away and came back a few moments later lets do the brake flush. At this point I felt a bit trapped, as if I said no I'd be pushed to the end of the line. He mentioned several times lots of people were showing up for their appointments and he would try and push me in first. I did not want the brake flush, but ended up paying over $100 for the service when all I wanted and needed was an oil change. Will NOT go back, will drive to another dealer. More

Glad i bought here Excellent and fast service. I purchased my new CRV here just over a year ago and am very pleased both with my purchase and the service at this dealers Excellent and fast service. I purchased my new CRV here just over a year ago and am very pleased both with my purchase and the service at this dealership. I live aprox 25 miles away in orange county and its worth the drive. More