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Space Coast Honda - Service Center

Cocoa, FL

4.7
112 Reviews

112 Reviews of Space Coast Honda - Service Center

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March 26, 2025

Frustrated with Misdiagnosis and Extra CostsReview:“My wife and I had a frustrating experience with this Honda dealership. The battery light on our vehicle kept coming on and off while she was driving. We More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Logan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Susan responded

Dear Service Manager, I’m writing to let you know I’m not satisfied with the service I received when I brought my Honda in recently. I told your team the battery light was coming on, but your technicians misdiagnosed the problem because they didn’t troubleshoot it properly. If they had put an electrical load on the alternator and taken the time to test it like I asked, they would’ve seen the issue was the alternator—not the other stuff you upsold me on. Instead, they told me the alternator was fine, and I had to bring the car back to get it replaced after all. The problem here is that your team didn’t test the alternator when I specifically pointed out the battery light, and that’s why it was missed. I’m frustrated I had to deal with this twice when a proper test would’ve caught it the first time. I expect better from your shop.

Mar 26, 2025 -

Space Coast Honda responded

Susan, I'm sorry to hear about the challenges you faced with your vehicle's diagnosis and repairs. We always do our best to save the alternator if possible but also need to address other concerns that we are faced with. If the oil leak was not resolved it would have affected the new alternator we would have installed. I do apologize if your service advisor did not thoroughly explain the possibilities of this happening. If you'd like to discuss this further or if there's anything else we can do to assist, please feel free to reach out. Thank you, John DeMasso - Service Director - 321-459-3344

March 26, 2025

Great customer service, friendly, clean waiting room and restrooms. Love that my vehicle is washed and vac'd upon completion of service. Love the next service suggestions and costs so no surprises. More

by amydixon1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Logan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren - Service Rep 5 stars. Did not have Jeff.
Mar 27, 2025 -

Space Coast Honda responded

We're delighted to hear you enjoyed the service experience at Space Coast Honda! It's great that our team could provide a clean and welcoming environment, along with helpful next service suggestions. We look forward to seeing you again for your future visits! John DeMasso - Service Director

March 18, 2025

There’s no words to describe the excellent work i get from SpaceCoastHonda.. Highly recommend their services to anyone who has a Honda or any car. They service almost all cars. And their service is secon More

by vipers2317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew G.
Mar 19, 2025 -

Space Coast Honda responded

Thank you for sharing a glowing review of Space Coast Honda! We're delighted to hear that our service has been worth the trip from Orlando and exceeded your expectations. We appreciate your recommendation and look forward to continuing to provide top-notch care for your vehicle in the future! John DeMasso - Service Director - 321-459-3344

March 17, 2025

Andy did awesome. He was kind and professional. He answered all of my questions. All of the work was prompt and as expected!! More

by rrllc99
Recommend Dealer
Yes
Employees Worked With
ANDY STEELE
Mar 17, 2025 -

Space Coast Honda responded

We're delighted to hear that Andy provided you with such a positive experience at Space Coast Honda! It's great to know he was able to answer all your questions and deliver prompt service. Thank you for sharing this feedback! Safe travels! John DeMasso - Service Director - 321-459-3344

March 09, 2025

The gentlemen that greeted me when I pulled up and to when I left FIVE STARS!! More

by Jay A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Space Coast Honda responded

Jay, We love hearing this—thank you for the five stars! The Space Coast Honda team will see you next time! John DeMasso - Service Director

February 27, 2025

Excellent visit. Quick service on a major task. Very knowledgeable service rep. Treated with respect and dignity. More

by MountainMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gensler
Feb 28, 2025 -

Space Coast Honda responded

We're delighted to hear that your visit was excellent and efficient at Space Coast Honda! Our team takes pride in providing knowledgeable service with respect, so thank you for sharing this feedback. John DeMasso - Service Director

February 01, 2025

Andy Steele in service is always great. Always takes care of me and communicates making the service part easy and painless! More

by Susan L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Steele
Feb 03, 2025 -

Space Coast Honda responded

Susan, we're delighted to hear that Andy has been taking such great care of you at Space Coast Honda! Thank you for sharing your positive experience with us. - John DeMasso - Service Director

February 01, 2025

The service is excellent. It always is very efficient and courteous.. Gregory, who is my Associate with Honda is excellent and always helpful and with explanations, I highly More

by rnearla1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Trambauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory
Feb 03, 2025 -

Space Coast Honda responded

Thank you for the glowing review! We're delighted to hear that Gregory and our Space Coast Honda team consistently provide excellent service. We appreciate your recommendation and look forward to serving you again! John DeMasso - Service Director

January 27, 2025

Service Department is excellent! Andrew is awesome representative and always takes great care of our automotive needs. More

by nadean98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gensler
Jan 28, 2025 -

Space Coast Honda responded

Hi Nadean! We're delighted to hear that Andrew and our service department at Space Coast Honda have been taking great care of your automotive needs! Thank you for the wonderful feedback. John DeMasso - Service Director - 321-459-3344

January 15, 2025

It was our CRV's first maintenance appointment. Lauren, our service advisor, met me promptly at the service bay and was very personable. The vehicle was in and out quicker than expected. Not only More

by davecruz62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Brueckner
Jan 15, 2025 -

Space Coast Honda responded

We're delighted to hear that Lauren and the Space Coast Honda team made your CR-V's first maintenance appointment a smooth experience! It's great to know everything was handled efficiently, including the extra touches like washing and vacuuming. Thanks for sharing your positive feedback with us! John DeMasso - Service Director

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