Space Coast Honda

I've owned many cars - worst service I've experienced First of all, I don’t generally do reviews or surveys. I will do a survey for a sales person upon initial delivery of a new vehicle as that is what t First of all, I don’t generally do reviews or surveys. I will do a survey for a sales person upon initial delivery of a new vehicle as that is what their commission is based on. To fill out a survey is merely going to cause a single individual a problem vs. really accomplish anything. If I do reviews, it is on a few sites and is for either very poor service or extremely excellent service. This one is for very poor service. Since there are some personnel in this dealership that perform good service, I have taken that account in my rating. I purchased a brand new 2016 Honda Pilot Touring towards the latter part of 2015. I had previously bought a 2014 Pilot at this dealership and brought it in for a problem and also requested info on the new 2016 models as I had done some reading about them. I had previously owned a couple of CRVs (2007 and 2012) I had bought up north, an Acura MDX (2003) a few Mercedes (three with one being an SUV) and a couple of GMCs in the mid and late 1990s. I have owned several cars before those and dealt with many dealerships in different locations. Therefore, I have owned Honda products for about 15 years. First, I had some problems with noise which basically turned into the AC system basically falling to pieces. I had to bring it back a couple of times and I don’t fault the dealership for that. I had read about the gasoline input having no cap and I asked about it as there was apparently a hidden funnel one would use to add gasoline. At this point the dealership had a different service manager, who was excellent. He was not aware of the feature and upon my inquiry brought out his service technicians to make sure it was communicated to them. They were unaware as well. Shortly after this time period, there was a new service manager and things were obviously not the same in terms of dealing with customer problems and communicating things internally (he might be better in every other way but there is no way he belongs in the position of dealing with customers when he won’t deal with issues that arise). The vehicle had an auto idle function. When one would come to a stop light and depress the brake it would drop the RPMs down to nothing. There were shorts of a second or so occurring with the radio and other things such as it dropping out of auto idle and then increasing of RPMS. I brought the vehicle in on November 7, 2016. Was told it was a battery sensor and it was all fixed. Was not. I brought it back in on November 22, 2016 for the same issues. Was told the exact same thing and a new battery sensor was out in. It did not resolve the issue. Brought it back again on December 2, 2016 and this time was told it was a wiring harness and it was replaced. I had intentions of getting a new CRV (was thinking about going in the last week of 2017 and getting a new 2018 and probably around the middle of 2017 I would have replied there was a 99% chance I would do this). The problem started to recur probably around August of 2017. I actually stalled out in traffic on Route 4 once as well (which I conveyed to them in addition to the other problems and specifically mentioned in writing the wiring harness issue in my service appointment request. Brought the vehicle in for its 30,000 mile service on October 17, 2017. Waited for it for a few hours. The mechanic came out and asked me a couple of questions and proceeded to tell me that a USB dash cam I was using was the cause of the problem as it was drawing too many amps and that he wiped out some computer codes which might be contributing to the problem. I tried not to laugh and when I asked him directly about the wiring harness is basically just looked at me with a blank stare. Went 5 minutes down the road to Sam’s Club and noticed that in spite of me waiting those hours they didn’t even reset the maintenance gauges. I called the service advisor I had and left a message and never received a return call. I had to bring the vehicle back for its auto butler treatment in a few weeks which I did on November 6, 2017. In those few weeks, I asked a couple of mechanics with about 65 years of combined experience about the service technicians statements and they laughed. I rode around without the dash cam and experienced the same problems with shorting out of the radio after a stop and the RPMs increasing after a second when auto idle was engaged. I rode around with auto idle off and the problems were not present. Therefore, it obviously was confined the issues I had the previous year that were never fixed properly. I mentioned some of the things in my request for the auto butler treatment. I had a few weeks to think about the issue before bringing it in for the auto butler and decided that unless their service manager was going to do his job and at least talk to me and make an earnest effort to acknowledge the issue, I really don’t want to deal with their inept service department. Even if I got the thing to fall under the lemon law act, I really did not want to deal with people who are not capable of doing their job (if their bosses want to keep them, it’s their choice but I’ll pass and go elsewhere). I decided to make inquiries on 4 vehicles. I eliminated one due to the fact it did not offer real leather seats. I visited Lexus the day before I went for the auto butler at Space Coast Honda and made arrangement to visit Cocoa Hyandai after I dropped the vehicle off and contacted the Space Coast Honda internet sales guy (who was excellent as was his boss) after that. In fact, the internet sales guy sent me an email and wanted to talk to me and I sent him the following response: “Name Omitted, I have your quote and I'm not interested in spending time talking on the phone. I don't have questions at this time. After I have my car in tomorrow AM for its Auto Butler, I'm visiting Hyundai next door. When I'm done with them, I'll come and find you. I visited Lexus today. As I briefly mentioned in the conversation yesterday, the experience so far particularly with service has been less than what I would call desirable. For example, I've had to bring it in multiple times on more than one occasion (I think the first time was 3 times for a problem). One problem can be acceptable to do that, but when it happens more than once, it gets to be old. Since I spent so much time some of the employees noticing me joked that I may as well have a shirt and collect a paycheck (it was amusing at the time). I am going to talk to service tomorrow AM and let them know nicely. I'm sure next door (at Hyundai) they may want to see my car but I don't plan on doing that tomorrow morning. The purpose is to listen to offers (I'm not going to tell anyone how to conduct their business) and then I'm going to leave without making a commitment, have a nice lunch and absorb the positive and negatives and then likely sometime between early afternoon and the next day either make a decision (and that could be not to buy any new vehicle at this time) or if I have more questions I will contact you (or your counterparts at the other dealerships). I appreciate the effort. As I noted in our conversation, I don't intend to start with the haggling nonsense about what I think is fair and have the back and forth. All I want is your best offer on the car and the trade and you can move on to the next customer. I've owned two CR-Vs, two Pilots and before the CR-Vs I've owned an Acura MDX. Before that I had a Mercedes SUV and before that a couple of GMCs. So I have plenty of experience with the genre. For a bit way back then, I had more than one car (owned a Mercedes SLK-230 and leased an SL-500 for 4 years). “ I had let the service adviser (on November 6, 2017) know about some of the problem (including not even getting a return call after my 30,000 mile service) on the auto butler service request and relayed the rest to him, including the email exchange above in detail. I figured I would give them one last chance to see if the service manager would even come out and say anything to try to keep my business (which of course he did not). I had considered all the positives and negative ahead of the auto butler appointment. In the end, at this time, I did not want to go further away for service to another Honda dealer (and Space Coast Honda has been talking about getting an Acura dealership in the area for some time – would be a disaster for Honda but that’s their business). I figured if 5 years down the road I wish to reconsider a Honda, I can look at those choices (and obviously with the reviews on Yelp I am around the average). More