Southwest Kia of Rockwall - Service Center

Great Customer Service, the work was done quickly and Advisor was informing me about the timeframe, I was unable to pickup my vehicle same day but Monday, I recommend Kia Rockwall. Advisor was informing me about the timeframe, I was unable to pickup my vehicle same day but Monday, I recommend Kia Rockwall. More

The staff was very professional and thorough in their assistance to me during my visit. assistance to me during my visit. More

Nigel was amazing as our service tech! CLASS ACT!!!!!! Great customer service the entire way!!!! CLASS ACT!!!!!! Great customer service the entire way!!!! More

The horn went out on my fairly new 2023 Telluride. Took it in Monday, they found out what was wrong ordered the parts and by Wednesday they were in. Got it in Friday same week and they had it repair Took it in Monday, they found out what was wrong ordered the parts and by Wednesday they were in. Got it in Friday same week and they had it repaired and out by 2:00. I was so glad. Great service by all. More

Believe his name is Nathan. Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash More

James Scott in the Service Department is the best! He insured all services were completed accurately and in a timely manner, and that I was informed every step of the way on what was being done. I app He insured all services were completed accurately and in a timely manner, and that I was informed every step of the way on what was being done. I appreciate his expertise and attention to the details. More

James Scott is a definite asset to the service department at Southwest Kia -Rockwall. He made sure I was informed on all that was going on when complete he walked me to my ‘freshly washed’ car and thanked me at Southwest Kia -Rockwall. He made sure I was informed on all that was going on when complete he walked me to my ‘freshly washed’ car and thanked me for using Southwest Kia - Rockwall for my maintenance needs. More

They go beyond to ensure that you have everything you need. From the purchase, to the service department, they made sure we were helped and answered questions that we had. They are very pleasant and know need. From the purchase, to the service department, they made sure we were helped and answered questions that we had. They are very pleasant and knowledgeable. More

A great experience! All people I dealt with were very courteous, friendly and very knowledgeable about the service to be performed. All people I dealt with were very courteous, friendly and very knowledgeable about the service to be performed. More

Repair took two months waiting on parts. Just frustrating. Did said daily update texts at least Just frustrating. Did said daily update texts at least More