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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
346 Reviews

346 Reviews of Southwest Kia of Rockwall - Service Center

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April 03, 2021

What happened to Gary and Troy? These people could care less. May have to sell Kia and buy a neissan to get good service again More

by Jacirule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Bunch
March 30, 2019

Great experience Gary in service is so wonderful! Got me in and out and made the process fun I will definitely come back soon for sure h More

by jacalynncalvert816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andy Jaeger, Andrew Page, Angela Williams, Austin Orthman, Jaime Gonzalez, Jim Johnson, Miles Cook, Brian Mathis, Matthew Forman
Apr 01, 2019 -

Southwest Kia of Rockwall responded

Thank you for the kind review! We are always happy to help so come back and see us anytime.

March 16, 2019

Went in for service and left with new car. We went in for service on our 2015 Sorento. Troy was taking good care of us so we walked around looking at the new Telluride and met Angela in sales. More

by poorman75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy in service, Angela Williams
Mar 19, 2019 -

Southwest Kia of Rockwall responded

Thank you for allowing us to assist you! You will absolutely love the All-New 2020 Kia Telluride! It has only been available for a few weeks and is already receiving rave reviews!

October 25, 2018

Great dealership Southwest Kia is a great dealership to do business with. I have bought many kias with a dealership closer to my home but they couldn’t provide the qua More

by Kurt1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Adams, Angela Williams, Brian Mathis
Dec 12, 2018 -

Southwest Kia of Rockwall responded

Kurt1962, your experience is the type of experience we strive to provide every guest that steps through our doors! Thank you for your kind words!

September 06, 2018

Excellent Customer Services I took my Kia to this dealership and it was received by Mark Lilly, he helped me to understand the levels of maintenance my car was needed. I asked hi More

by CAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lilly
May 03, 2018

Above and Beyond We drove into the service center on a rainy Saturday two weeks ago when our tire blew out. Gary was awesome and helped us out - and we weren't drivin More

by JBeaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Wells, Milton
October 30, 2017

Wonderful Service! Polite, courteous and very clean bathroom! Staff extremely upbeat, went over everything before service and after service. Angel was very detailed! More

by Jackie2324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Nov 17, 2017 -

Southwest Kia of Rockwall responded

Thank you for your review! Angel is great and we will let her know you were satisfied!

October 07, 2017

Kia Sol in Rockwall Thanks Ryan for your help with the purchase of our new Kia Sol 2017. Really are pleased with it. Appreciate your time to go pick the car and deliver More

by Newcar2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Haller, Jacob Rosales
Nov 17, 2017 -

Southwest Kia of Rockwall responded

Thank you for your review! Congrats on your new Soul!

September 19, 2017

Repairs We bought a Sorento and within two days our battery was dead; however they made it good and replaced the battery with no charge to us. They not only m More

by Sugar123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mathis
Nov 17, 2017 -

Southwest Kia of Rockwall responded

Thank you for your review! Glad we were able to make it right for you. Let us know if you need anything else!

August 23, 2017

Great experience. Everyone was great I was pleased with this visit. Told us exactly how long it would take and it was exactly like they said. Awesome. Great employees. Waiting room was aw More

by Tarpley kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mathis
Aug 29, 2017 -

Southwest Kia of Rockwall responded

Thank you for your review, Kathy! Happy to hear we made your wait brief and hospitable. Come see us again!

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