Southwest Kia of Rockwall - Service Center

I have very good experience went was there to get service at my car, excellent service always friendly I was inform of every detail. Thank you service at my car, excellent service always friendly I was inform of every detail. Thank you More

Hands down worst car dealership I’ve ever seen. Bought a 2016 Kia Sorento eight months ago from them. Head bolts pulled through block causing water to get into exhaust port and had to have car towed to Kia. 2016 Kia Sorento eight months ago from them. Head bolts pulled through block causing water to get into exhaust port and had to have car towed to Kia. Kias mechanics diagnosed the problem and we contacted our extended warranty provider who is still waiting to hear from Kia two weeks later. The car was towed there on July 12 and this is August 4. Can’t get anyone to return our calls not Joey the service manager or Ron Bailey the GM. Southwest Kia is a joke! A bad Joke! Wish I had never bought anything from them. Oh by the way we had already purchased a new 2010 forte from them. Something must have gone terribly wrong in the past eleven years at this dealership. Stay away! More

Very convenient and fast service. Thanks to Alex for making my experience with my windshield Hassel free. making my experience with my windshield Hassel free. More

Could not fix both back doors, trunk or head rest More

I had appt and I was there over 2 hrs and 15 min and I was promised 1 hour to hour and half. The service man never went over my point inspection. was promised 1 hour to hour and half. The service man never went over my point inspection. More

Normally I love going here but my recent experience was not as good. I waited for two hours for a simple oil change when I had scheduled my appointment two weeks in advance. I believe I had one more prepai not as good. I waited for two hours for a simple oil change when I had scheduled my appointment two weeks in advance. I believe I had one more prepaid visit in my account but because of the new turnover they were not able to check. So after waiting 2 hours I also had to pay $50, I could have saved time and money if I had gone somewhere else. I can’t even select who worked with me, I got no names; and usually I know names and have great conversations with the workers but I recognized no one from my previous visits. Whatever happened really messed with the quality of this place, you must have run off a bunch of good workers. More

Taylor reached out by calling once he saw I was shopping for a Telluride. He was knowledgeable and helpful throughout the whole buying and setting up process. It was a transparent and streamlined process. H for a Telluride. He was knowledgeable and helpful throughout the whole buying and setting up process. It was a transparent and streamlined process. He continues to be right there if I need any assistance getting aquatinted with my new Telluride. Thank you, Taylor! More

There have been many changes, but it’s still running smoothly and I bring my car in for all service. smoothly and I bring my car in for all service. More

Knowledgeable employees that care about their customers and very personable. and very personable. More