Southwest Kia of Rockwall - Service Center

I had appt and I was there over 2 hrs and 15 min and I was promised 1 hour to hour and half. The service man never went over my point inspection. was promised 1 hour to hour and half. The service man never went over my point inspection. More

Normally I love going here but my recent experience was not as good. I waited for two hours for a simple oil change when I had scheduled my appointment two weeks in advance. I believe I had one more prepai not as good. I waited for two hours for a simple oil change when I had scheduled my appointment two weeks in advance. I believe I had one more prepaid visit in my account but because of the new turnover they were not able to check. So after waiting 2 hours I also had to pay $50, I could have saved time and money if I had gone somewhere else. I can’t even select who worked with me, I got no names; and usually I know names and have great conversations with the workers but I recognized no one from my previous visits. Whatever happened really messed with the quality of this place, you must have run off a bunch of good workers. More

Taylor reached out by calling once he saw I was shopping for a Telluride. He was knowledgeable and helpful throughout the whole buying and setting up process. It was a transparent and streamlined process. H for a Telluride. He was knowledgeable and helpful throughout the whole buying and setting up process. It was a transparent and streamlined process. He continues to be right there if I need any assistance getting aquatinted with my new Telluride. Thank you, Taylor! More

There have been many changes, but it’s still running smoothly and I bring my car in for all service. smoothly and I bring my car in for all service. More

Knowledgeable employees that care about their customers and very personable. and very personable. More

So far so good no problems to report. The service appears to have been done correctly and the people are courteous. to have been done correctly and the people are courteous. More

We love the amazing folks here! Great service AND they care about the community! care about the community! More

I brought my car in for an oil change and I was in and out in no time. out in no time. More

We have owned a lot of KIAs and are always impressed with the service we received at the Rockwall location. Sean Kilgore is always courteous, knowledgeable , friendly, thorough, and informative. Even the sma the service we received at the Rockwall location. Sean Kilgore is always courteous, knowledgeable , friendly, thorough, and informative. Even the small issues are resolved. No worries here! More

Outstanding service and great customer services very friendly didn’t take long with my car. friendly didn’t take long with my car. More