Southwest Kia of Rockwall - Service Center

I have enjoyed working with the people at the Rockwall Texas location. Everyone was so nice and very kind. I felt that they would answer all my questions or take the time to find the answer for me. Texas location. Everyone was so nice and very kind. I felt that they would answer all my questions or take the time to find the answer for me. More

Great service, super quick and friendly, will be coming back and recommending to others with kias to get their service done here in the future back and recommending to others with kias to get their service done here in the future More

Very disappointed that they did not honor a free oil change that I was told I would get on my next visit. And hard to believe it went up 20 dollars in a 5 month period. change that I was told I would get on my next visit. And hard to believe it went up 20 dollars in a 5 month period. More

So for i haven’t had any problems. Haven’t had to wait hours for my car. And they wash it. First time kia owner hours for my car. And they wash it. First time kia owner More

There is a difference between the website and what they see at the dealership. I signed up for the only service recommended for my car which is full synthetic oil change. There was no clarification when th see at the dealership. I signed up for the only service recommended for my car which is full synthetic oil change. There was no clarification when they serviced it. When I saw they put synth-blend, they told me that’s what they use. KIA says that my car is only supposed to have full synthetic oil. More

I have very good experience went was there to get service at my car, excellent service always friendly I was inform of every detail. Thank you service at my car, excellent service always friendly I was inform of every detail. Thank you More

Hands down worst car dealership I’ve ever seen. Bought a 2016 Kia Sorento eight months ago from them. Head bolts pulled through block causing water to get into exhaust port and had to have car towed to Kia. 2016 Kia Sorento eight months ago from them. Head bolts pulled through block causing water to get into exhaust port and had to have car towed to Kia. Kias mechanics diagnosed the problem and we contacted our extended warranty provider who is still waiting to hear from Kia two weeks later. The car was towed there on July 12 and this is August 4. Can’t get anyone to return our calls not Joey the service manager or Ron Bailey the GM. Southwest Kia is a joke! A bad Joke! Wish I had never bought anything from them. Oh by the way we had already purchased a new 2010 forte from them. Something must have gone terribly wrong in the past eleven years at this dealership. Stay away! More

Very convenient and fast service. Thanks to Alex for making my experience with my windshield Hassel free. making my experience with my windshield Hassel free. More

Could not fix both back doors, trunk or head rest More