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Southwest Kia of Rockwall - Service Center
Rockwall, TX
341 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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341 Reviews of Southwest Kia of Rockwall - Service Center
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August 25, 2021
Extremely understaffed. Because wrong part delivered to this location I now have to come in for a second day to complete work. Having to spend over $1000 and make multiple trips does not bode well fir cust this location I now have to come in for a second day to complete work. Having to spend over $1000 and make multiple trips does not bode well fir customer service More
by AHMOMOM
Verified CustomerEmployees Worked With
Joey Wilhoite
August 25, 2021
My salesperson was very honest and helpful. He gave great directions to make sure we were settled with our decision. Very attentive to our needs very communicative directions to make sure we were settled with our decision. Very attentive to our needs very communicative More
by KEPRice29
Employees Worked With
Sean Killgore, Garrett Wilde
August 25, 2021
Thank you for taking the time to resolve the issue of my ordered part. I appreciate your attention to great customer service.. Service receptionist had a great attitude and willingness to ask me if I was ordered part. I appreciate your attention to great customer service.. Service receptionist had a great attitude and willingness to ask me if I was needing any help while waiting. More
by Leo
Employees Worked With
Service department
August 25, 2021
All around, a very professional establishment. From the receptionist to service advisor to the mechanics. The waiting area is comfortable and with good views. No overcharge also helps. receptionist to service advisor to the mechanics. The waiting area is comfortable and with good views. No overcharge also helps. More
by GREGSON.OGHAFUA
Employees Worked With
Service Department
August 24, 2021
Great service from front to back! Definetly recommend this dealership! If you need a new or used car this is the place to go. The service department is amazing as well. this dealership! If you need a new or used car this is the place to go. The service department is amazing as well. More
by Marcel
August 24, 2021
Service members I worked with were excellent. However service center severely understaffed and managers socializing rather than helping keep service center from getting back up. service center severely understaffed and managers socializing rather than helping keep service center from getting back up. More
by rhy45
Employees Worked With
N/A
August 23, 2021
Tina Kay was prompt and professional. She was very busy but managed all of us well. The young man that took my car was so polite as well. Thank y’all but managed all of us well. The young man that took my car was so polite as well. Thank y’all More
by KOURTNEEMC
Employees Worked With
Tina Kay
August 23, 2021
This dealership is amazing. I cannot say enough on the exceptional experience I receive every time I visit Southwest Kia of Rockwall. They go above and beyond to make sure you and your needs are taken car exceptional experience I receive every time I visit Southwest Kia of Rockwall. They go above and beyond to make sure you and your needs are taken care of. More
by Mcook
Employees Worked With
Other Employees :
Joey Wilhoite, Bailee Christian, Miles Cook, Ron Bailey
August 23, 2021
Very nice and courteous service personnel. Good turn around time to service my car to install replacement part for recall. Adequate time to perform the work required. around time to service my car to install replacement part for recall. Adequate time to perform the work required. More
by Sergiotxre
Employees Worked With
Service department employees
