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Southwest Kia of Rockwall - Service Center
Rockwall, TX
354 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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354 Reviews of Southwest Kia of Rockwall - Service Center
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September 03, 2021
All individuals were very helpful and cordial. All scheduled repairs and updates were completed. There was a delay (2hrs) in getting a loaner, but it was at no cost, so that was beneficial to me. scheduled repairs and updates were completed. There was a delay (2hrs) in getting a loaner, but it was at no cost, so that was beneficial to me. More
by Joe Bouldin
Verified CustomerEmployees Worked With
Steve
September 03, 2021
My service rep, Anthony, explained in detail services to be done and reviewed recommended additional actions. He remained attentive to my needs and questions throughout the process. be done and reviewed recommended additional actions. He remained attentive to my needs and questions throughout the process. More
by RTKEITH
Employees Worked With
None besides service representative
September 02, 2021
This was a routine oil change and tire rotation visit. Everything went smoothly and the Kia representative, Chris Holguin, organized the paperwork and operation very well. Everything went smoothly and the Kia representative, Chris Holguin, organized the paperwork and operation very well. More
by MPMCFARLAND
Employees Worked With
Chris Holguin
September 01, 2021
Service center is always prompt, courteous and efficient. The waiting area is clean and comfortable. We really appreciate the car wash included in your program. The waiting area is clean and comfortable. We really appreciate the car wash included in your program. More
by BRenda
Employees Worked With
Service dept
September 01, 2021
My car has been in the shop for 3 months. Communication is awful, they won’t call you back. They gave me the car back 2 Xs and it’s still isn’t fixed. I have had this car w year 1/2. They are now saying t is awful, they won’t call you back. They gave me the car back 2 Xs and it’s still isn’t fixed. I have had this car w year 1/2. They are now saying they have Kia corporate involved .. still no word. Don’t get cars from Kia . Don’t get maintenance done there . This place is so horrible. I’m making car payments on a car that I don’t have . Go to Toyota More
by Madam Daddy
Employees Worked With
Service secretary , Joey Wilhoite
August 31, 2021
I made an appointment for 10:30 am. Pleasant place, clean - there was some confusion on why I was there - pamphlet or letter - I got the recall letter, which said the soft ware upgrade would take an hour. Wa - there was some confusion on why I was there - pamphlet or letter - I got the recall letter, which said the soft ware upgrade would take an hour. Was there early so ended up being the almost 2 hours. On my invoice was a charge of $42.00 - not supposed to have that on a recall! I pointed it out to the young lady and she removed it . So all was good. More
by Treecat
Employees Worked With
Check in and discharge employees
August 30, 2021
I like coming to the dealership. I bought my car there abs all of service had been done as well. I have moved so won’t be coming there. I will miss it. The staff is wonderful and helpful. abs all of service had been done as well. I have moved so won’t be coming there. I will miss it. The staff is wonderful and helpful. More
by MUSICLUVER45
Employees Worked With
Angela Williams
August 29, 2021
Everything went well and the people were great. There was one problem and that was a miscommunication about the process for a recall repair. I was told I would need to leave the car and then later was t was one problem and that was a miscommunication about the process for a recall repair. I was told I would need to leave the car and then later was told I didn't need to leave it and I was not told, until I was at the service department that I would have to bring the car back a second time to get the part installed. Instead of arranging it so I would only have to make one trip I had to make two trips. More
by SRACK71
Employees Worked With
I do not have the name of the employees
August 27, 2021
sat there for hours waiting for my appointment time to be told to come back the next day. Car was worked on but had to return because they did not do something right with the computer. told to come back the next day. Car was worked on but had to return because they did not do something right with the computer. More
by rdodd
Employees Worked With
don't remember their names
