Southwest Kia of Rockwall - Service Center

Everything went well and the people were great. There was one problem and that was a miscommunication about the process for a recall repair. I was told I would need to leave the car and then later was t was one problem and that was a miscommunication about the process for a recall repair. I was told I would need to leave the car and then later was told I didn't need to leave it and I was not told, until I was at the service department that I would have to bring the car back a second time to get the part installed. Instead of arranging it so I would only have to make one trip I had to make two trips. More

Very professional, when we dropped the vehicle off they told us they were backed up. They gave me an estimated start date and held to it. Vehicle was repaired in a timely manner and is back on the road. told us they were backed up. They gave me an estimated start date and held to it. Vehicle was repaired in a timely manner and is back on the road. More

Great service in service department and could not have asked for better service from Antonio Roberson who helped us purchase our lease car. Will for sure come back to Kia when ready to purchase another ve asked for better service from Antonio Roberson who helped us purchase our lease car. Will for sure come back to Kia when ready to purchase another vehicle. More

My salesperson was very honest and helpful. He gave great directions to make sure we were settled with our decision. Very attentive to our needs very communicative directions to make sure we were settled with our decision. Very attentive to our needs very communicative More

Thank you for taking the time to resolve the issue of my ordered part. I appreciate your attention to great customer service.. Service receptionist had a great attitude and willingness to ask me if I was ordered part. I appreciate your attention to great customer service.. Service receptionist had a great attitude and willingness to ask me if I was needing any help while waiting. More

All around, a very professional establishment. From the receptionist to service advisor to the mechanics. The waiting area is comfortable and with good views. No overcharge also helps. receptionist to service advisor to the mechanics. The waiting area is comfortable and with good views. No overcharge also helps. More

Great service from front to back! Definetly recommend this dealership! If you need a new or used car this is the place to go. The service department is amazing as well. this dealership! If you need a new or used car this is the place to go. The service department is amazing as well. More