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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
346 Reviews

346 Reviews of Southwest Kia of Rockwall - Service Center

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August 14, 2024

My car was booked for 2pm, I got there 1:40 and they took the car immediately, worked on it, and I was out by 4pm. They give recommendations on other areas as well. Great service! More

by Makario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 15, 2024 -

Southwest Kia of Rockwall responded

Thank you for sharing your experience! We're glad to hear the team at Rockwall Kia provided prompt and efficient service. We appreciate your feedback and look forward to serving you again!

August 11, 2024

They have really good people working there. They were quick and efficient. I will refer them to family and friends. More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Aug 12, 2024 -

Southwest Kia of Rockwall responded

Nana, thank you for the kind words! We're glad to hear you had a great experience with our team at Rockwall Kia. We appreciate your referrals and support!

August 09, 2024

Very knowledgeable and accommodating. Did exactly what was needed in a timely manner. Shuttle service was prompt. More

by jayloar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock
Aug 12, 2024 -

Southwest Kia of Rockwall responded

Jayloar, we're glad to hear you had a great experience with our team at Rockwall Kia! Thank you for the positive feedback and support.

August 02, 2024

They have always been friendly and service oriented. For a dealer the cost of service seems very competitive to me. The quality of the work has never been a problem and the complimentary wash is always More

by lmb2543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lovejoy
Aug 02, 2024 -

Southwest Kia of Rockwall responded

Thank you for the positive feedback! We're glad to hear that our friendly service and competitive pricing at Rockwall Kia have met your expectations. We appreciate your support and look forward to serving you again soon!

July 31, 2024

Service advisor, Luke Lovejoy is a pleasure to work with. We like the new furniture in the waiting area. Thanks for free coffee. More

by the2simpsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LUKE, Service advisor
Aug 01, 2024 -

Southwest Kia of Rockwall responded

We're delighted to hear that Luke and the new waiting area enhancements made your visit enjoyable at Rockwall Kia. Thank you for sharing your positive experience and enjoy the coffee!

Aug 01, 2024 -

the2simpsons responded

I experienced good service at Southwest KIA in Rockwall, Texas.

Aug 02, 2024 -

Southwest Kia of Rockwall responded

Thank you for your follow-up! We’re glad to hear you had a good experience at with us at Rockwall Kia. If you need anything else or have more feedback, feel free to let us know. We appreciate your support!

June 18, 2024

The Kia Dealership in Rockwall, TX did an amazing job today on my 2014 Kia Rio. There were two recalls that were done. I was treated very courteously and informed completely on the procedures that wou More

by Safety of Kia Rio/Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson, Service Advisor, rated 10
Jun 19, 2024 -

Southwest Kia of Rockwall responded

We're delighted to hear that your experience at Rockwall Kia was efficient and thorough. It's great knowing our team provided courteous service and kept you well-informed throughout the process. Thank you for trusting us with your 2014 Kia Rio!

June 15, 2024

Everyone was very friendly and apologized for any extra wait time. They addressed each person is the waiting area. More

by wdaphne05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lovejoy
Jun 17, 2024 -

Southwest Kia of Rockwall responded

We're glad to hear our team at Rockwall Kia made your visit pleasant and addressed everyone in the waiting area. Thank you for sharing!

June 01, 2024

Service was good and acceptable. No reservations and no other concern. It was not bad More

by fidelisonih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
Jun 03, 2024 -

Southwest Kia of Rockwall responded

Thank you for sharing your feedback with us! We're glad to hear that you found the service at Southwest Kia of Rockwall to be good and acceptable. Your satisfaction is important to us, and we appreciate your rating and feedback. If you have any further comments or if there's anything we can do to improve your experience next time, please don't hesitate to let us know. We value your business and hope to serve you even better in the future!

May 30, 2024

Staff is friendly, knowledgeable, and quick to respond. There is a nice, clean, and comfortable lounge area in the service department. The staff had my vehicle clean and service completed in the time frame More

by Nonna042905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lovejoy
May 31, 2024 -

Southwest Kia of Rockwall responded

Thank you for the fantastic review! We're delighted to hear that our team at Southwest Kia of Rockwall provided a professional and efficient service experience. We appreciate your support and look forward to serving you again!

May 20, 2024

They took care of my car needs with a lug nut key! It was not too long to wait. More

by stephany.mejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
May 21, 2024 -

Southwest Kia of Rockwall responded

Stephany, thank you for sharing your experience with us! We're thrilled to hear that we were able to take care of your car needs efficiently here at Southwest Kia of Rockwall. We understand that your time is valuable, and we're glad that the wait wasn't too long for you. Your feedback is greatly appreciated, and we hope to continue exceeding your expectations in the future. We look forward to serving you again!