Southwest Kia of Rockwall - Service Center

Outstanding Service department! Ashley was extremely helpful. She listened to what we wanted and needed. Ashley was extremely helpful. She listened to what we wanted and needed. More

The dealership and service department were both very busy yet the staff was organized, professional, friendly, and completed the work in a timely manner. The level of communication and attention to detail w yet the staff was organized, professional, friendly, and completed the work in a timely manner. The level of communication and attention to detail were very much appreciated. It was a pleasant and positive experience. More

Very friendly. Brock was helpful and made me aware of how long he estimated that they would be finished. I appreciate him very much for this. Brock was helpful and made me aware of how long he estimated that they would be finished. I appreciate him very much for this. More

If you’re looking for a dealer that’s incompetent and has no regard for you or your time, and will lie to you, then Southwest Kia of Rockwall is the dealer for you. I made an appointment about two weeks in a no regard for you or your time, and will lie to you, then Southwest Kia of Rockwall is the dealer for you. I made an appointment about two weeks in advance to have some factory recall modifications made to my Kia. On the day of my appointment, I drove about an hour and fifteen minutes to the dealer, spent over three hours in the waiting room, and then I was told that they didn’t have the parts to complete the recall modifications. Rather than just admit that they messed up, I was told that they couldn’t have had the necessary parts on hand because they first had to inspect my Kia to determine what parts were needed. This was a factory recall! They knew all along exactly what was needed. Okay, mistakes happen, but the lying really shows how they treat their customers. More

The facility was clean, accommodating, and inviting. The service advisor gave excellent service and took care of all my needs. The service advisor gave excellent service and took care of all my needs. More

Luke was my advisor. He was exceptional. He was communicative and prompt. He was also knowledgeable. He was exceptional. He was communicative and prompt. He was also knowledgeable. More

Good service department. Never have a problem getting appointment, or even walk-in when they are not extremely busy. Never have a problem getting appointment, or even walk-in when they are not extremely busy. More

Luke and his crew did an excellent job in fixing the trim on our Carnival's sliding doors. He got us in fast and got it handle quickly. on our Carnival's sliding doors. He got us in fast and got it handle quickly. More

My car was booked for 2pm, I got there 1:40 and they took the car immediately, worked on it, and I was out by 4pm. They give recommendations on other areas as well. Great service! the car immediately, worked on it, and I was out by 4pm. They give recommendations on other areas as well. Great service! More

They have really good people working there. They were quick and efficient. I will refer them to family and friends. They were quick and efficient. I will refer them to family and friends. More