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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
341 Reviews

341 Reviews of Southwest Kia of Rockwall - Service Center

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June 18, 2024

The Kia Dealership in Rockwall, TX did an amazing job today on my 2014 Kia Rio. There were two recalls that were done. I was treated very courteously and informed completely on the procedures that wou More

by Safety of Kia Rio/Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson, Service Advisor, rated 10
Jun 19, 2024 -

Southwest Kia of Rockwall responded

We're delighted to hear that your experience at Rockwall Kia was efficient and thorough. It's great knowing our team provided courteous service and kept you well-informed throughout the process. Thank you for trusting us with your 2014 Kia Rio!

June 15, 2024

Everyone was very friendly and apologized for any extra wait time. They addressed each person is the waiting area. More

by wdaphne05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lovejoy
Jun 17, 2024 -

Southwest Kia of Rockwall responded

We're glad to hear our team at Rockwall Kia made your visit pleasant and addressed everyone in the waiting area. Thank you for sharing!

June 01, 2024

Service was good and acceptable. No reservations and no other concern. It was not bad More

by fidelisonih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
Jun 03, 2024 -

Southwest Kia of Rockwall responded

Thank you for sharing your feedback with us! We're glad to hear that you found the service at Southwest Kia of Rockwall to be good and acceptable. Your satisfaction is important to us, and we appreciate your rating and feedback. If you have any further comments or if there's anything we can do to improve your experience next time, please don't hesitate to let us know. We value your business and hope to serve you even better in the future!

May 30, 2024

Staff is friendly, knowledgeable, and quick to respond. There is a nice, clean, and comfortable lounge area in the service department. The staff had my vehicle clean and service completed in the time frame More

by Nonna042905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lovejoy
May 31, 2024 -

Southwest Kia of Rockwall responded

Thank you for the fantastic review! We're delighted to hear that our team at Southwest Kia of Rockwall provided a professional and efficient service experience. We appreciate your support and look forward to serving you again!

May 20, 2024

They took care of my car needs with a lug nut key! It was not too long to wait. More

by stephany.mejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
May 21, 2024 -

Southwest Kia of Rockwall responded

Stephany, thank you for sharing your experience with us! We're thrilled to hear that we were able to take care of your car needs efficiently here at Southwest Kia of Rockwall. We understand that your time is valuable, and we're glad that the wait wasn't too long for you. Your feedback is greatly appreciated, and we hope to continue exceeding your expectations in the future. We look forward to serving you again!

May 17, 2024

Southwest Kia of Rockwall found me a Carnival during the auto shortage. I had researched to see what vehicle would best fit my needs. The sales department was great! I recently had to get a couple of things More

by bdsikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Bhatti in the service department
May 20, 2024 -

Southwest Kia of Rockwall responded

We're glad to have been able to help you find the perfect vehicle. It's great that both our sales and service departments at Southwest Kia of Rockwall were able to meet your needs efficiently! Thank you for recommending us, we appreciate it!

May 15, 2024

I have been a Customer many years. Always receive great service and staff is friendly. More

by bevoliver84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson Service
May 15, 2024 -

Southwest Kia of Rockwall responded

Thank you for your continued loyalty and kind words! We truly appreciate your trust in Southwest Kia of Rockwall and are delighted to hear that you consistently receive great service from our friendly staff. Your satisfaction is our priority, and we're committed to providing you with exceptional experiences every time you visit. Thank you for being a valued member of our Southwest Kia family, and we look forward to serving you for many more years to come!

May 14, 2024

It was a really quick and easy process. Luke was very nice. My car was washed and vacuumed, thank you. More

by Jqjfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
May 15, 2024 -

Southwest Kia of Rockwall responded

We're delighted to know that you had a quick and easy experience at Southwest Kia of Rockwall. It's great to see our team, especially Luke, made sure your car was clean and ready for the road! Thank you for sharing this with us.

April 29, 2024

Best one around and bought 3 at Mesquite but went to get this last one and WILL NEVER GO TO MESQUITE FOR ANYTHING ! ROCKWALL HAS THE BEST SALES PEOPLE AND QUEENIE IS TOPS THE SERVICE PEOPLE ARE TOPS ! More

by vickiejobaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Southwest Kia of Rockwall responded

We're delighted to know that you had a great experience with our team at Southwest Kia of Rockwall, especially Queenie! We appreciate your loyalty and look forward to serving you in the future. Thank you for choosing us!

April 26, 2024

Is it normal for a 'Check Engine' diagnostic to take over 4 days? and They never offered a loaner car but we had to ask. Of cause They said all were being used More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service adviser borak
Apr 26, 2024 -

Southwest Kia of Rockwall responded

Mike, Thank you for sharing your concerns and bringing this to my attention. A 'Check Engine' diagnostic should not typically take this long and I apologize for any inconvenience caused by the lack of a loaner car. I'd like to personally investigate this matter further and address any concerns you may have. Please reach out at your earliest convenience. Thank you, Bryan Hall - General Manager - 469-887-9140