Southwest Kia of Rockwall - Service Center

This visit was first rate from start to finished. I consider service after purchase to be more important then what happens when you buy the car. Anthony and Steve the service Mgr went out of their way consider service after purchase to be more important then what happens when you buy the car. Anthony and Steve the service Mgr went out of their way to make this a fantastic visit start to finish. Anthony even explained my warrant which was not fully explained when we purchased the vehicle in Oct of 2020. More

Great and friendly service. Always helpful and never pushy. They get you in and out. Easy to get appointments. Will always use them for service pushy. They get you in and out. Easy to get appointments. Will always use them for service More

All individuals were very helpful and cordial. All scheduled repairs and updates were completed. There was a delay (2hrs) in getting a loaner, but it was at no cost, so that was beneficial to me. scheduled repairs and updates were completed. There was a delay (2hrs) in getting a loaner, but it was at no cost, so that was beneficial to me. More

My service rep, Anthony, explained in detail services to be done and reviewed recommended additional actions. He remained attentive to my needs and questions throughout the process. be done and reviewed recommended additional actions. He remained attentive to my needs and questions throughout the process. More

This was a routine oil change and tire rotation visit. Everything went smoothly and the Kia representative, Chris Holguin, organized the paperwork and operation very well. Everything went smoothly and the Kia representative, Chris Holguin, organized the paperwork and operation very well. More

Service center is always prompt, courteous and efficient. The waiting area is clean and comfortable. We really appreciate the car wash included in your program. The waiting area is clean and comfortable. We really appreciate the car wash included in your program. More

Service adviser was very friendly - I waited for my car in a clean waiting room. My car was washed - good overall experience at the dealership in a clean waiting room. My car was washed - good overall experience at the dealership More

My car has been in the shop for 3 months. Communication is awful, they won’t call you back. They gave me the car back 2 Xs and it’s still isn’t fixed. I have had this car w year 1/2. They are now saying t is awful, they won’t call you back. They gave me the car back 2 Xs and it’s still isn’t fixed. I have had this car w year 1/2. They are now saying they have Kia corporate involved .. still no word. Don’t get cars from Kia . Don’t get maintenance done there . This place is so horrible. I’m making car payments on a car that I don’t have . Go to Toyota More