Southwest Kia of Rockwall - Service Center

I like this dealership a lot...that's why I keep going back. On this recent service visit, even though I was 20 minutes early for my appointment, they got to my car right away. I really appreciate the c back. On this recent service visit, even though I was 20 minutes early for my appointment, they got to my car right away. I really appreciate the complimentary car wash and vacuuming..great extra perk!! More

This dealership cannot keep service writers and on my last visit they didn't have enough staff and the whole process seemed haphazard. I like to have my service done by the dealer don't know what to do n last visit they didn't have enough staff and the whole process seemed haphazard. I like to have my service done by the dealer don't know what to do now More

Steve I believe is his name. He was very helpful. He explained in detail service to be done and additional actions. A wonderful experience for my vehicles first maintenance!!!! explained in detail service to be done and additional actions. A wonderful experience for my vehicles first maintenance!!!! More

The employees are very friendly and courteous. I was late to my appointment since I live in a different city, but they were still able to get me in and out quickly. to my appointment since I live in a different city, but they were still able to get me in and out quickly. More

I wouldn’t come back here for free. I’m fact this was free and I wish I’d paid to go somewhere else. Wildly understaffed. I feel bad for the two people that work in the service drive.. free and I wish I’d paid to go somewhere else. Wildly understaffed. I feel bad for the two people that work in the service drive.. More

This visit was first rate from start to finished. I consider service after purchase to be more important then what happens when you buy the car. Anthony and Steve the service Mgr went out of their way consider service after purchase to be more important then what happens when you buy the car. Anthony and Steve the service Mgr went out of their way to make this a fantastic visit start to finish. Anthony even explained my warrant which was not fully explained when we purchased the vehicle in Oct of 2020. More

Great and friendly service. Always helpful and never pushy. They get you in and out. Easy to get appointments. Will always use them for service pushy. They get you in and out. Easy to get appointments. Will always use them for service More

All individuals were very helpful and cordial. All scheduled repairs and updates were completed. There was a delay (2hrs) in getting a loaner, but it was at no cost, so that was beneficial to me. scheduled repairs and updates were completed. There was a delay (2hrs) in getting a loaner, but it was at no cost, so that was beneficial to me. More

My service rep, Anthony, explained in detail services to be done and reviewed recommended additional actions. He remained attentive to my needs and questions throughout the process. be done and reviewed recommended additional actions. He remained attentive to my needs and questions throughout the process. More

This was a routine oil change and tire rotation visit. Everything went smoothly and the Kia representative, Chris Holguin, organized the paperwork and operation very well. Everything went smoothly and the Kia representative, Chris Holguin, organized the paperwork and operation very well. More