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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
346 Reviews

346 Reviews of Southwest Kia of Rockwall - Service Center

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September 11, 2021

Great place, we have purchased three cars from them. We have never had any issues. I appreciate their work ethic , friendliness, customer service and thoughtfulness. More

by TODD.BIVONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Labrea
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our entire team at Southwest Kia of Rockwall strives to provide extraordinary service to our customers. Thanks for choosing Southwest Kia of Rockwall and we look forward to seeing you again soon.

September 11, 2021

I was greeted immediately. I was given a time for completion and it was done in the time frame given. The service was friendly. It was a comfortable wait with coffee and we were asked if we needed More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our entire team at Southwest Kia of Rockwall strives to provide extraordinary service to our customers. Thanks for choosing Southwest Kia of Rockwall and we look forward to seeing you again soon.

September 10, 2021

Anthony was very nice, he told me everything I needed to know as well as getting to know him and have a nice conversation with More

by KMURILLO927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our entire team at Southwest Kia of Rockwall strives to provide extraordinary service to our customers. Thanks for choosing Southwest Kia of Rockwall and we look forward to seeing you again soon.

September 09, 2021

the service tech was outstanding i did not get the name of the service tech but he was very courtesy and good at what he does More

by JWLEATHERS46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
anthony labarba
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our entire team at Southwest Kia of Rockwall strives to provide extraordinary service to our customers. Thanks for choosing Southwest Kia of Rockwall and we look forward to seeing you again soon.

September 09, 2021

Like the courteous staff and service, only complaint is their lack of staff to bring me home while recall work is being done. Thank you More

by suehenslee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 09, 2021 -

suehenslee responded

Please provide courtesy home drop off while recall actions are being done. I live alone and don’t really like asking friends to make two trips to Southwest Kia to drop off my car and then have to drop me off a second time to retrieve my car.

September 09, 2021

I like this dealership a lot...that's why I keep going back. On this recent service visit, even though I was 20 minutes early for my appointment, they got to my car right away. I really appreciate the c More

by LSHAW52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown names
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our entire team at Southwest Kia of Rockwall strives to provide extraordinary service to our customers. Thanks for choosing Southwest Kia of Rockwall and we look forward to seeing you again soon.

September 08, 2021

This dealership cannot keep service writers and on my last visit they didn't have enough staff and the whole process seemed haphazard. I like to have my service done by the dealer don't know what to do n More

by Mark Besozzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for taking the time to provide feedback on your recent visit to Southwest Kia. It sounds like we missed the mark, and I’d like to learn more about your experience and how we can correct it. Please contact me at your earliest convenience - Larry Johnson, Service Manager arryjohnson@lithia.com - 469-772-7282

September 08, 2021

Steve I believe is his name. He was very helpful. He explained in detail service to be done and additional actions. A wonderful experience for my vehicles first maintenance!!!! More

by adanation
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Bentley
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our entire team at Southwest Kia of Rockwall strives to provide extraordinary service to our customers. Thanks for choosing Southwest Kia of Rockwall and we look forward to seeing you again soon.

September 08, 2021

The employees are very friendly and courteous. I was late to my appointment since I live in a different city, but they were still able to get me in and out quickly. More

by MS.CURLEY22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Wilde
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our entire team at Southwest Kia of Rockwall strives to provide extraordinary service to our customers. Thanks for choosing Southwest Kia of Rockwall and we look forward to seeing you again soon.

September 07, 2021

I wouldn’t come back here for free. I’m fact this was free and I wish I’d paid to go somewhere else. Wildly understaffed. I feel bad for the two people that work in the service drive.. More

by GARGAMEL_77840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Bunch, Ron Bailey
Sep 22, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for taking the time to provide feedback on your recent visit to Southwest Kia. It sounds like we missed the mark, and I’d like to learn more about your experience and how we can correct it. Please contact me at your earliest convenience - Larry Johnson, Service Manager arryjohnson@lithia.com - 469-772-7282

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