Southwest Kia of Rockwall - Service Center

Customer service was great. Was late to my appointment but they still took me in with little time that was left. I really appreciate. but they still took me in with little time that was left. I really appreciate. More

Is clean place and love the fact that they have vending machine and coffee for anybody! machine and coffee for anybody! More

I find it disappointing that it took two weeks to get an appointment for an oil change and tire rotation. I ended up booking the appointment on line because I didn't feel like I was getting any support when appointment for an oil change and tire rotation. I ended up booking the appointment on line because I didn't feel like I was getting any support when trying to book an appointment over the phone. I was given no reason for the back-up in getting the services performed. Additionally, when I scheduled on line, I indicated that there was a recall on my vehicle that I wanted completed at the same time as the oil change. I even listed the specific recall number. When I picked up my vehicle and was checking out, the girl behind the desk informed me that the recall had been performed. When I got home I noticed that the paperwork indicated the parts for the recall were not in stock and had been ordered. This service had not been performed so now I have to make arrangements again to have the recall performed. Customer service was definitely lacking. More

Very nice and friendly .They all way get to you when you get their And you don’t have to wait forever. Very pleased with my service. get their And you don’t have to wait forever. Very pleased with my service. More

The dealer communicated timely. The information provided The dealer communicated timely. The information provided by the Kia associates were helpful and gave the best information available. The dealer communicated timely. The information provided by the Kia associates were helpful and gave the best information available. More

Great place, we have purchased three cars from them. We have never had any issues. I appreciate their work ethic , friendliness, customer service and thoughtfulness. have never had any issues. I appreciate their work ethic , friendliness, customer service and thoughtfulness. More

I was greeted immediately. I was given a time for completion and it was done in the time frame given. The service was friendly. It was a comfortable wait with coffee and we were asked if we needed completion and it was done in the time frame given. The service was friendly. It was a comfortable wait with coffee and we were asked if we needed anything while we waited. I was escorted to car and they even washed my car for me. I will be back. More

Anthony was very nice, he told me everything I needed to know as well as getting to know him and have a nice conversation with know as well as getting to know him and have a nice conversation with More

the service tech was outstanding i did not get the name of the service tech but he was very courtesy and good at what he does of the service tech but he was very courtesy and good at what he does More

Like the courteous staff and service, only complaint is their lack of staff to bring me home while recall work is being done. Thank you their lack of staff to bring me home while recall work is being done. Thank you More