Southwest Kia of Rockwall - Service Center

Service department kept my vehicle for 3.5 days and didn’t even look at it. Had appointment booked out from two weeks out. Was the first one to bring my car in for the day. Refused to return calls, didn’t even look at it. Had appointment booked out from two weeks out. Was the first one to bring my car in for the day. Refused to return calls, voicemails, Facebook and eventually their phone system just stopped answering calls at all. Never will return. More

pleasant surroundings, great associates, sales, loan, service, job well done, waiting for plates, see you soon! service, job well done, waiting for plates, see you soon! More

Very friendly and professional and easy to deal with!!! My appointment was at 9:30 and they got my car in and out in a very reasonable amount of time. My appointment was at 9:30 and they got my car in and out in a very reasonable amount of time. More

I have been disappointed each time in dealing with the service center. I will be leaving a Google review to let people know. As my first service there, there was trash left in my vehicle that I had brough service center. I will be leaving a Google review to let people know. As my first service there, there was trash left in my vehicle that I had brought there freshly cleaned, and this second time the man who took my vehicle said I would have it back that night and then didn't call and come to fond out it was going to be a week or more until I had at back. And I was just sent from phone to phone until I finally went in and found out it hadn't even been looked at. That was 2 days later. I'm extremely frustrated because this was for a recalled part and I have kids that I need to be able to have my van for and they didn't do the job that they were supposed to so I will be taking it to a different location from now on. More

Absolutely horrible service. They lack customer service & appreciation of customer's time & value. I have still yet to receive service after several months of attempts. appreciation of customer's time & value. I have still yet to receive service after several months of attempts. More

Was not thorough on vehicle service oil change. Did not fill up my windshield wiper fluid twice and did not reset the oil change message initially. The manager did give me a free oil change the 2nd time a fill up my windshield wiper fluid twice and did not reset the oil change message initially. The manager did give me a free oil change the 2nd time around ( At this point was wondering if my old change was even done because the message was I was at 2% oil and just got my oil changed) but the tech still forgot to fill up my windshield wiper fluid the second time. Gotta do better. More

I dropped my car off at 7:15am on a Tuesday and was told I would hear back from someone at noon that day and never heard from anyone. Went the next day at noon and picked my car up after still not hearing f I would hear back from someone at noon that day and never heard from anyone. Went the next day at noon and picked my car up after still not hearing from anyone. I called numerous times and couldn’t get ahold of anyone. It was ridiculous. More