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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
346 Reviews

346 Reviews of Southwest Kia of Rockwall - Service Center

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September 28, 2021

Mess my car up and would not correct..they could have corrected it but tryed to charge me for there mistake.. More

by MARLON.COURTNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela Williams
September 28, 2021

I have been getting my Forte serviced here since I bought new in 2013. Very pleased with the customer service here. More

by STEPHENSEQUIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor
September 28, 2021

Service department kept my vehicle for 3.5 days and didn’t even look at it. Had appointment booked out from two weeks out. Was the first one to bring my car in for the day. Refused to return calls, More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no one would ever talk to me about what was going on let alone introduce themselves. , Brandon Morris, Bailee Christian
September 28, 2021

pleasant surroundings, great associates, sales, loan, service, job well done, waiting for plates, see you soon! More

by masonjim991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

Very friendly and professional and easy to deal with!!! My appointment was at 9:30 and they got my car in and out in a very reasonable amount of time. More

by RODHUCKABY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin,
September 27, 2021

I have been disappointed each time in dealing with the service center. I will be leaving a Google review to let people know. As my first service there, there was trash left in my vehicle that I had brough More

by Bb90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I did not work with any of these people. I do not know the man's name in service. He was extremely rude though, cursed and complained about his job the entire time.
September 26, 2021

Absolutely horrible service. They lack customer service & appreciation of customer's time & value. I have still yet to receive service after several months of attempts. More

by Pickycandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven
September 23, 2021

Was not thorough on vehicle service oil change. Did not fill up my windshield wiper fluid twice and did not reset the oil change message initially. The manager did give me a free oil change the 2nd time a More

by LEE_ALEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember, service mgr
September 23, 2021

I dropped my car off at 7:15am on a Tuesday and was told I would hear back from someone at noon that day and never heard from anyone. Went the next day at noon and picked my car up after still not hearing f More

by CHELLE2380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher
September 22, 2021

Make you feel they appreciate you as a customer; friendly, courteous, responsive, timely and very helpful in all ways. More

by TOMSMITH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Winter
Sep 27, 2021 -

Southwest Kia of Rockwall responded

Hi, thank you so much for the kind words! Our team at Southwest Kia of Rockwall is thrilled to hear you're happy with your last visit. We look forward to seeing you again soon!

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