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Southwest Kia of Rockwall - Service Center
Rockwall, TX
341 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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341 Reviews of Southwest Kia of Rockwall - Service Center
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September 27, 2021
I have been disappointed each time in dealing with the service center. I will be leaving a Google review to let people know. As my first service there, there was trash left in my vehicle that I had brough service center. I will be leaving a Google review to let people know. As my first service there, there was trash left in my vehicle that I had brought there freshly cleaned, and this second time the man who took my vehicle said I would have it back that night and then didn't call and come to fond out it was going to be a week or more until I had at back. And I was just sent from phone to phone until I finally went in and found out it hadn't even been looked at. That was 2 days later. I'm extremely frustrated because this was for a recalled part and I have kids that I need to be able to have my van for and they didn't do the job that they were supposed to so I will be taking it to a different location from now on. More
by Bb90
Verified CustomerEmployees Worked With
I did not work with any of these people. I do not know the man's name in service. He was extremely rude though, cursed and complained about his job the entire time.
September 26, 2021
Absolutely horrible service. They lack customer service & appreciation of customer's time & value. I have still yet to receive service after several months of attempts. appreciation of customer's time & value. I have still yet to receive service after several months of attempts. More
by Pickycandi
Employees Worked With
Steven
September 23, 2021
Was not thorough on vehicle service oil change. Did not fill up my windshield wiper fluid twice and did not reset the oil change message initially. The manager did give me a free oil change the 2nd time a fill up my windshield wiper fluid twice and did not reset the oil change message initially. The manager did give me a free oil change the 2nd time around ( At this point was wondering if my old change was even done because the message was I was at 2% oil and just got my oil changed) but the tech still forgot to fill up my windshield wiper fluid the second time. Gotta do better. More
by LEE_ALEX
Employees Worked With
Don't remember, service mgr
September 23, 2021
I dropped my car off at 7:15am on a Tuesday and was told I would hear back from someone at noon that day and never heard from anyone. Went the next day at noon and picked my car up after still not hearing f I would hear back from someone at noon that day and never heard from anyone. Went the next day at noon and picked my car up after still not hearing from anyone. I called numerous times and couldn’t get ahold of anyone. It was ridiculous. More
by CHELLE2380
Employees Worked With
Christopher
September 22, 2021
My daughter and I have called no less than 20 times about her car. It went in for an oil change last week and they said it needed new front brakes. She asked for an estimate and the advisor said he would c her car. It went in for an oil change last week and they said it needed new front brakes. She asked for an estimate and the advisor said he would call right back. No call. We have called and left messages, called and spoke to Sara who said they would check and call back…. Nothing! Almost two weeks! More
by Clarknjapan
Employees Worked With
Abigail Cantrell
September 21, 2021
Not been impressed with the new management. It's been very lacking since they changed. I keep hearing they are getting used to th new system, but it's been at least three months now. Discrepancy with the very lacking since they changed. I keep hearing they are getting used to th new system, but it's been at least three months now. Discrepancy with their service department and the websites as far as pricing. New prices are higher than before. Car sits for at least 10-15 minutes before paperwork done. Scheduled service online, was not in their system. Had daughter on another instance wait in waiting room for an additional hour when her car was already done prior. More
by TCM221
Employees Worked With
Not sure...
September 21, 2021
I made an appointment for 9:45 and arrives at 9:30. I needed an inspection, oil change, alignment, and fuel system tune up done on my Sedona. Where i got there there was only one person working and becau needed an inspection, oil change, alignment, and fuel system tune up done on my Sedona. Where i got there there was only one person working and because he was trying to get peoples cars back to him it was about 30 minutes before he checked me in. I asked how long it would take and he said a few hours. I asked if i could use the shuttle that was advertised when you schedule on their website and they said the Person that drives wasn’t there. I asked again maybe an hour later and was told the same thing. At about 12:45 I asked if my car would be finished by 1:30-1:45 because I have to pick my child up from school. I was told it would. At 1:30 i go in to ask and I’m told he has to go and check. When he comes back i was told my van is on a lift but he doesn’t think they’ve done anything to it. HUH! I’d been there for almost 4 hours and they did nothing? At that point i told him i had to go and needed my car. He tells me I’m probably going to have to make another appointment and just leave my car there all day. I’ve called a few times to talk to a manager and have not been able to get anyone on the phone. This was literally the worst customer service experience I’ve ever had. More
by Sharibrowne
Employees Worked With
Not sure
