Southwest Kia of Rockwall - Service Center

Service rep. Dustin Winter was very attentive and had my car in and out quickly. Thank you Dustin. car in and out quickly. Thank you Dustin. More

Great service, but it does take some time. Be prepared Great service, but it does take some time. Be prepared to drop your vehicle off. Great service, but it does take some time. Be prepared to drop your vehicle off. More

For the third time, the wait for service was too long. I scheduled an appt for an oil change. I arrive early for the appt but the oil change took 2 hrs. The time before, the oil change took 3.5 hrs. I thoug scheduled an appt for an oil change. I arrive early for the appt but the oil change took 2 hrs. The time before, the oil change took 3.5 hrs. I thought that they would have improved but I was wrong. I will be going elsewhere. More

Management is improving and they are making things right. Would recommend for any car buyers. right. Would recommend for any car buyers. More

Took my 2021 Telluride in for normal maintenance. Was met at car by service advisor, asked what I was there for and politely shown where waiting room was at. PM was done in a timely manner and checked met at car by service advisor, asked what I was there for and politely shown where waiting room was at. PM was done in a timely manner and checked out without any issues. Quick and courteous....the way things should be!!! More

Friendly and communicative, finished at promised time with a car wash and oil light reset and tires set to correct psi with a car wash and oil light reset and tires set to correct psi More

Good customer service. Communicated on progress of work being performed. Friendly staff .Maintenance was done in timely manner. being performed. Friendly staff .Maintenance was done in timely manner. More

I usually receive great service but this last time it wasn't as good. Car was dropped off Monday morning and I never got word of what was being done. I called Tuesday afternoon to speak with the rep but wasn't as good. Car was dropped off Monday morning and I never got word of what was being done. I called Tuesday afternoon to speak with the rep but found out it was his day off. My husband called late Wednesday morning only to find that the car was being looked at for the first time. Didn't get the car back till Thursday. There was a big lack of communication on their part that hadn't happened before. More

Was apprehensive when I arrived but, such good service followed and I am so pleased I brought my car there followed and I am so pleased I brought my car there More