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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
354 Reviews
Call Service Center (469) 314-2005

354 Reviews of Southwest Kia of Rockwall - Service Center

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October 28, 2021

Poor communication from service dept and missed to completion promised dates. Parts not available for 1st recall service date More

by Mxphilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dustin. Service receptionist and dealership receptionist
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for taking the time to provide feedback on your recent visit to Southwest Kia of Rockwall. It sounds like we missed the mark, and I’d like to learn more about your experience and how we can correct it. Please contact me at your earliest convenience. Kirk West, Fixed Operations Manager, kirkwest@lithia.com

Oct 30, 2021 -

Mxphilli responded

1st appointment made 3 weeks in advance for 2 recall repairs. When we picked up the car, we were told 1 part did not come in and would be called when it arrived. It arrived true next day. Scheduled appt 2 for the repair. Dropped car off night prior for a 7:30 AM appt next day. Called 3 times late in the afternoon and did not get a call back. Headed to the dealership about 4:30 due to another scheduled appt in the evening. Was told the car was not done and would be done tomorrow. I asked them to deliver the car to my wife’s work the next day. They did. We live about 40 minutes away from the dealership and this wasted a bunch of our time going back and forth

October 28, 2021

It was a good experience, you were quick and efficient. The only thing I would say, the guy that attended me wasn’t very pleasant, he looked like he was not happy to do his job. More

by EVELYNA.AGUILERA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Killgore
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 28, 2021

My service today was excellent. My service provider met me at my car and we discussed what I would like done to it today. (Oil change, replace spark plugs and rotate my tires). My service provider was ver More

by Teresca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabine retains
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 28, 2021

Quick, thorough and friendly service was provided by caring staff. Scott did a great job! More

by PanchoPacoram50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 28, 2021

Prompt and corteous service. Jimmy helped me fit my car's service to my schedule. Great follow up. More

by DX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 27, 2021

Kindly Family Fast on point Courtesy Nice people clean Kindly Family Fast on point Courtesy Nice people clean Smoke free Small big and nice people to go to right More

by RODGAUVIN55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 27, 2021

charles was very knowledgeable, friendly and professional , knowledgeable, friendly and professional knowledgeable, friendly and professional More

by MCDEIGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
charles
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 27, 2021

I brought our Telluride in for first service on a busy Saturday morning. I thought that I might be in for a very long wait, but it was not nearly as long as I thought. I came out to a clean car as well? More

by FOREVERBUCKEYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Williams
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 27, 2021

Fast nice let you know what going on and how long it will take friendly More

by PAMELALIDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Dehorney
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Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 27, 2021

I made an appointment by text message to come in for an oil and filter change plus tire rotation. The process was quick and easy. Personnel at the service department were friendly and efficient. More

by DG.PROFFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

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