Southwest Kia of Rockwall - Service Center

The staff is so kind and caring! Look, anybody trained to do an "update" on a recall can do that, expertly, quickly, and knowledgeably - but these guys are stellar! Of particular note was Jimmy Scott, Servi do an "update" on a recall can do that, expertly, quickly, and knowledgeably - but these guys are stellar! Of particular note was Jimmy Scott, Service Advisor. He felt like an uncle, taking charge of my precious KIA, seeing to it that the update was done. I felt well taken care of! And the front desk administrator, Kylee, counseled me on receiving my Visa gift card. The lovely lady who drove my car back and forth, complimented me on having a stick, and we chatted about that as she expertly multi-tasked her job at the door. This crew is like family. They are truly a credit to your company. Kudos, all 'round. -Jill Strehl, Emory,TX More

This dealership has always been efficient, reliable and available whenever I have needed service on my vehicle that I purchased from them. I am very pleased that the relationship doesn't end after the sale available whenever I have needed service on my vehicle that I purchased from them. I am very pleased that the relationship doesn't end after the sale. They work hard to please before, during and after the sale. Repeat business is key. More

Charles was amazing! If I need Kia in the future- I hope to do business with him again! ⭐️⭐️⭐️⭐️⭐️🏆 to do business with him again! ⭐️⭐️⭐️⭐️⭐️🏆 More

Fast efficient and friendly staff that is willing to make customers happy....they all are very knowledgeable in what they do....I am a happy customer. customers happy....they all are very knowledgeable in what they do....I am a happy customer. More

Pretty good except for the receptionist who keep calling customers 'babe' or 'honey'. It does not sound endearing. Please let her know she works in a car dealership not a saloon or bar. customers 'babe' or 'honey'. It does not sound endearing. Please let her know she works in a car dealership not a saloon or bar. More

My wait was longer than usual, paperwork was slow although my car was sitting ready to go for quite some time. I have always had a stellar experience at this service center. I am certain that it is j although my car was sitting ready to go for quite some time. I have always had a stellar experience at this service center. I am certain that it is just a sign of the time we are living in at the moment. More

Kurt and team took very good care of my car. Found issue and fixed it quickly. and fixed it quickly. More

Everyone I spoke to was very friendly... My only complaint is that they kept getting my name wrong, I really hope that got fixed because they kept referring me to the former owners name. complaint is that they kept getting my name wrong, I really hope that got fixed because they kept referring me to the former owners name. More

Only complaint: The chat appointment attempt I was in efficient and rather time consuming. The person asked twice about information I provided in my initial chat. efficient and rather time consuming. The person asked twice about information I provided in my initial chat. More

Poor communication. Waste of time! Van in shop 4 days. No work done on it! work done on it! More