Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
341 Reviews
Call Service Center (469) 314-2005

341 Reviews of Southwest Kia of Rockwall - Service Center

Sort by
November 02, 2021

Fast efficient and friendly staff that is willing to make customers happy....they all are very knowledgeable in what they do....I am a happy customer. More

by SEVIERDIANNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Bunch
Report | Print
Nov 07, 2021 -

Southwest Kia of Rockwall responded

Thanks for the incredible review! We appreciate you taking the time to provide us with valuable feedback and we look forward to seeing you again soon at Southwest Kia of Rockwall.

November 02, 2021

Pretty good except for the receptionist who keep calling customers 'babe' or 'honey'. It does not sound endearing. Please let her know she works in a car dealership not a saloon or bar. More

by JOBENBANAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
His last name is Horney
Report | Print
Nov 16, 2021 -

Southwest Kia of Rockwall responded

Hello, thank you for your feedback. I assure you we will address this internally so that we can maximize our customer experiences. Thank you for choosing Southwest Kia of Rockwall and we hope to see you again soon!

November 01, 2021

My wait was longer than usual, paperwork was slow although my car was sitting ready to go for quite some time. I have always had a stellar experience at this service center. I am certain that it is j More

by Bivins.anita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier on duty was very courteous and professional.
Report | Print
Nov 07, 2021 -

Southwest Kia of Rockwall responded

Hello, thank you for providing us with valuable feedback. Our team at Southwest Kia of Rockwall is always looking to improve our customer experiences, and I can assure you that we will address this internally. We appreciate you choosing us for your vehicle needs and look forward to seeing you again soon.

November 01, 2021

Kurt and team took very good care of my car. Found issue and fixed it quickly. More

by Isaac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt 5 star, Alex 5 star, Tina 3 star
Report | Print
Nov 07, 2021 -

Southwest Kia of Rockwall responded

Hello Isaac, thanks for the five-stars! We appreciate you choosing Southwest Kia of Rockwall and look forward to serving you again soon.

November 01, 2021

Everyone I spoke to was very friendly... My only complaint is that they kept getting my name wrong, I really hope that got fixed because they kept referring me to the former owners name. More

by DANOLAMBERT37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department only. Jimmy and Dustin were very friendly
Report | Print
Nov 07, 2021 -

Southwest Kia of Rockwall responded

Hello, thank you for providing us with valuable feedback. Our team at Southwest Kia of Rockwall is always looking to improve our customer experiences, and I can assure you that we will address this internally. We appreciate you choosing us for your vehicle needs and look forward to seeing you again soon.

November 01, 2021

Only complaint: The chat appointment attempt I was in efficient and rather time consuming. The person asked twice about information I provided in my initial chat. More

by Mark Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilhoite, Brandon Morris, Bailee Christian
Report | Print
Nov 07, 2021 -

Southwest Kia of Rockwall responded

Hello, thank you for providing us with valuable feedback. Our team at Southwest Kia of Rockwall is always looking to improve our customer experiences, and I can assure you that we will address this internally. We appreciate you choosing us for your vehicle needs and look forward to seeing you again soon.

November 01, 2021

Poor communication. Waste of time! Van in shop 4 days. No work done on it! More

by HAHOWARD11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin
Report | Print
Nov 16, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for taking the time to provide feedback on your recent visit to Southwest Kia of Rockwall. It sounds like we missed the mark, and I’d like to learn more about your experience and how we can correct it. Please contact me at your earliest convenience. Kirk West, Fixed Operations Manager, kirkwest@lithia.com

October 28, 2021

Poor communication from service dept and missed to completion promised dates. Parts not available for 1st recall service date More

by Mxphilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dustin. Service receptionist and dealership receptionist
Report | Print
Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for taking the time to provide feedback on your recent visit to Southwest Kia of Rockwall. It sounds like we missed the mark, and I’d like to learn more about your experience and how we can correct it. Please contact me at your earliest convenience. Kirk West, Fixed Operations Manager, kirkwest@lithia.com

Oct 30, 2021 -

Mxphilli responded

1st appointment made 3 weeks in advance for 2 recall repairs. When we picked up the car, we were told 1 part did not come in and would be called when it arrived. It arrived true next day. Scheduled appt 2 for the repair. Dropped car off night prior for a 7:30 AM appt next day. Called 3 times late in the afternoon and did not get a call back. Headed to the dealership about 4:30 due to another scheduled appt in the evening. Was told the car was not done and would be done tomorrow. I asked them to deliver the car to my wife’s work the next day. They did. We live about 40 minutes away from the dealership and this wasted a bunch of our time going back and forth

October 28, 2021

It was a good experience, you were quick and efficient. The only thing I would say, the guy that attended me wasn’t very pleasant, he looked like he was not happy to do his job. More

by EVELYNA.AGUILERA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Killgore
Report | Print
Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 28, 2021

My service today was excellent. My service provider met me at my car and we discussed what I would like done to it today. (Oil change, replace spark plugs and rotate my tires). My service provider was ver More

by Teresca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabine retains
Report | Print
Oct 29, 2021 -

Southwest Kia of Rockwall responded

Hello, Thanks for the kind words. Our team at Southwest Kia of Rockwall were thrilled to hear them. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

1
...
20
21
22
...
35