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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
355 Reviews
Call Service Center (469) 314-2005

355 Reviews of Southwest Kia of Rockwall - Service Center

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November 20, 2021

Good service. Great people. They were very friendly and got my car taken care of. More

by sdrios17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Wilhoite, Andrew Page, Miles Cook, Abigail Cantrell, Sean Killgore, Taylor Johns
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Dec 03, 2021 -

Southwest Kia of Rockwall responded

Thanks for the kind words & five stars! We look forward to seeing you again soon at Southwest Kia of Rockwall.

November 18, 2021

Please stop sending multiple requests for a review— it’s excessive, annoying and not doing Kia any favors by aggravating their customers. More

by JAZNWILSON
Recommend Dealer
Yes
Employees Worked With
N/A
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Dec 03, 2021 -

Southwest Kia of Rockwall responded

Thanks for this feedback. We will take a look internally as to see why you've received so many emails. We apologize for the inconvenience and look forward to serving you again at Southwest Kia of Rockwall.

November 17, 2021

Seem to always be knowledgeable of the issue. Always Seem to always be knowledgeable of the issue. Always welcoming. Need to give out free water bottles while we wait like they use to. More

by SALLYGLYNIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 03, 2021 -

Southwest Kia of Rockwall responded

Hi Sally, thanks for the feedback! We appreciate your continued patronage and look forward to serving you again at Southwest Kia of Rockwall.

November 16, 2021

They handled my issues and were very nice. I have always had good service with my car. More

by BLESSGIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Killgore
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Dec 03, 2021 -

Southwest Kia of Rockwall responded

Thank you for providing our team with such valuable feedback. We appreciate you choosing Southwest Kia of Rockwall for your automotive needs and look forward to serving you again soon.

November 15, 2021

First time for a service at this location, super friendly staff !!! They have a great selection of snacks & drinks you can purchase while you wait …. I will definitely return! More

by Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino, Dustin
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello Amanda, thanks for the valuable feedback. Our team at Southwest Kia of Rockwall is happy to hear your kind words. We look forward to seeing you again at your next scheduled service interval!

November 15, 2021

Service was done in timely manner & all the people were customer focused, knew their business & efficient. I liked the full report of the inspection & what things are recommended to take care of next time More

by HappyKiaowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie, driver 5 stars , Joey Wilhoite, Brandon Morris, Bailee Christian
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Nov 16, 2021 -

Southwest Kia of Rockwall responded

Hello, thank you for the kind words! Our entire team at Southwest Kia of Rockwall is happy to hear them. We look forward to seeing you again soon!

November 14, 2021

Always ready to help . Fast courteous and cheerful. Only service center for us! Excellent service More

by Pinkcarnation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bailey
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks so much for taking the time to leave us a review on DealerRater. We appreciate you choosing Southwest Kia of Rockwall for your automotive needs and look forward to serving you now and well into the future!

November 13, 2021

Good place to take your car . The people are friendly and helpful. You get great, quick service! More

by Paco50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Thanks for the positive feedback! Our team at Southwest Kia of Rockwall was happy to hear it, and we look forward to seeing you again soon!

November 13, 2021

Friendly, sufficient customer service, and rapid turn around! Thank you to everyone who made it happen. More

by STACI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilhoite
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for the kind words. Our team at Southwest Kia of Rockwall aims to provide every customer with a five-star experience. We're happy to hear we hit the mark! We look forward to seeing you again soon!

Nov 15, 2021 -

STACI0 responded

You’re welcome!

November 12, 2021

Didn’t fix the auto windshield wipers problem. Didn’t call other dealerships to see if there was a fix for this problem. Insane!! More

by crhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure name
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Nov 12, 2021 -

crhull responded

Told me to call them if I figured out the fix ourselves.

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