Southwest Kia of Rockwall - Service Center

If you’re looking for a dealer that’s incompetent and has no regard for you or your time, and will lie to you, then Southwest Kia of Rockwall is the dealer for you. I made an appointment about two weeks in a no regard for you or your time, and will lie to you, then Southwest Kia of Rockwall is the dealer for you. I made an appointment about two weeks in advance to have some factory recall modifications made to my Kia. On the day of my appointment, I drove about an hour and fifteen minutes to the dealer, spent over three hours in the waiting room, and then I was told that they didn’t have the parts to complete the recall modifications. Rather than just admit that they messed up, I was told that they couldn’t have had the necessary parts on hand because they first had to inspect my Kia to determine what parts were needed. This was a factory recall! They knew all along exactly what was needed. Okay, mistakes happen, but the lying really shows how they treat their customers. More

The facility was clean, accommodating, and inviting. The service advisor gave excellent service and took care of all my needs. The service advisor gave excellent service and took care of all my needs. More

Luke was my advisor. He was exceptional. He was communicative and prompt. He was also knowledgeable. He was exceptional. He was communicative and prompt. He was also knowledgeable. More

Good service department. Never have a problem getting appointment, or even walk-in when they are not extremely busy. Never have a problem getting appointment, or even walk-in when they are not extremely busy. More

Luke and his crew did an excellent job in fixing the trim on our Carnival's sliding doors. He got us in fast and got it handle quickly. on our Carnival's sliding doors. He got us in fast and got it handle quickly. More

My car was booked for 2pm, I got there 1:40 and they took the car immediately, worked on it, and I was out by 4pm. They give recommendations on other areas as well. Great service! the car immediately, worked on it, and I was out by 4pm. They give recommendations on other areas as well. Great service! More

They have really good people working there. They were quick and efficient. I will refer them to family and friends. They were quick and efficient. I will refer them to family and friends. More

Very knowledgeable and accommodating. Did exactly what was needed in a timely manner. Shuttle service was prompt. Did exactly what was needed in a timely manner. Shuttle service was prompt. More

They have always been friendly and service oriented. For a dealer the cost of service seems very competitive to me. The quality of the work has never been a problem and the complimentary wash is always For a dealer the cost of service seems very competitive to me. The quality of the work has never been a problem and the complimentary wash is always welcome. More

Service advisor, Luke Lovejoy is a pleasure to work with. We like the new furniture in the waiting area. Thanks for free coffee. We like the new furniture in the waiting area. Thanks for free coffee. More