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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
341 Reviews
Call Service Center (469) 314-2005

341 Reviews of Southwest Kia of Rockwall - Service Center

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November 15, 2021

First time for a service at this location, super friendly staff !!! They have a great selection of snacks & drinks you can purchase while you wait …. I will definitely return! More

by Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino, Dustin
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello Amanda, thanks for the valuable feedback. Our team at Southwest Kia of Rockwall is happy to hear your kind words. We look forward to seeing you again at your next scheduled service interval!

November 15, 2021

Service was done in timely manner & all the people were customer focused, knew their business & efficient. I liked the full report of the inspection & what things are recommended to take care of next time More

by HappyKiaowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie, driver 5 stars , Joey Wilhoite, Brandon Morris, Bailee Christian
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Nov 16, 2021 -

Southwest Kia of Rockwall responded

Hello, thank you for the kind words! Our entire team at Southwest Kia of Rockwall is happy to hear them. We look forward to seeing you again soon!

November 14, 2021

Always ready to help . Fast courteous and cheerful. Only service center for us! Excellent service More

by Pinkcarnation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bailey
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks so much for taking the time to leave us a review on DealerRater. We appreciate you choosing Southwest Kia of Rockwall for your automotive needs and look forward to serving you now and well into the future!

November 13, 2021

Good place to take your car . The people are friendly and helpful. You get great, quick service! More

by Paco50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Thanks for the positive feedback! Our team at Southwest Kia of Rockwall was happy to hear it, and we look forward to seeing you again soon!

November 13, 2021

Friendly, sufficient customer service, and rapid turn around! Thank you to everyone who made it happen. More

by STACI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilhoite
Report | Print
Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for the kind words. Our team at Southwest Kia of Rockwall aims to provide every customer with a five-star experience. We're happy to hear we hit the mark! We look forward to seeing you again soon!

Nov 15, 2021 -

STACI0 responded

You’re welcome!

November 12, 2021

Didn’t fix the auto windshield wipers problem. Didn’t call other dealerships to see if there was a fix for this problem. Insane!! More

by crhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure name
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Nov 12, 2021 -

crhull responded

Told me to call them if I figured out the fix ourselves.

November 12, 2021

I had an appointment and they got my car in quickly for an oil change. My wait time was minimal Oil was changed and car was washed and looked good when I got it back. Service writer was nice and friendly. More

by CCAUTHEN2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilhoite
Report | Print
Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, thanks for the kind words! We appreciate you choosing us for your automotive needs and look forward to seeing you at Southwest Kia of Rockwall, soon!

November 11, 2021

Good: low wait timeBad: website to make appt nit Good: low wait time Bad: website to make appt nit accurate and no reminders provided More

by S.ROGERS276
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hi, thank you for the valuable feedback. We are always looking for ways to improve our customer experience and will discuss appointment reminders internally. Thank you for choosing Southwest Kia of Rockwall. We look forward to seeing you again!

November 11, 2021

Personal are most courteous and helpful. Service time has been satisfactory. Most satisfied with my vehicle purchase. More

by A.CORDOVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hi, thanks for the valuable feedback. Our team at Southwest Kia of Rockwall was delighted to hear your kind words. We look forward to seeing you again soon!

November 09, 2021

Scheduled appointment online, very happy with ease of scheduling and service received. Thank you all! More

by BRADSHAW.AUSTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Southwest Kia of Rockwall responded

Hello, we appreciate you taking the time to leave us a five-star review. Danny & the rest of the team were delighted to hear your feedback. We hope to see you again soon at Southwest Kia of Rockwall.

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