Southwest Kia of Rockwall - Service Center

The service that checked us in was very courteous. Although, we came in for a recall on the air bag system, I had questions about the tires on my daughter's car, as well. He took the time to explain t Although, we came in for a recall on the air bag system, I had questions about the tires on my daughter's car, as well. He took the time to explain to me in a way that I could understand, as I don't know much about cars. Also, he SHOWED me exactly what he was talking about on the tires and informed me of something else that I did not know. I'm very appreciative of that. I'm sorry I didn't ask his name, so that I could thank him, again, in this feedback. More

Service was great though the location on the map was accurate so it took me awhile to find the right spot. Waiting area was fine, but lacked those office cubbies that allowed people to work. accurate so it took me awhile to find the right spot. Waiting area was fine, but lacked those office cubbies that allowed people to work. More

Prompt and courteous service ever time I go there. They were quick with service and a great job washing and vacuuming my Sorento. They were quick with service and a great job washing and vacuuming my Sorento. More

Clean, Professional, Great Service 5 Stars will return, no appointment - took me in right away, no appointment - took me in right away, More

After having the experience from xxxx with the dealership I purchased my vehicle from in Mesquite it was an absolutely PLEASANT experience with Dustin! Not only did he have a great attitude but he was very k I purchased my vehicle from in Mesquite it was an absolutely PLEASANT experience with Dustin! Not only did he have a great attitude but he was very knowledgeable and informative. He made promises and followed through on them. My car was ready way quicker than the quoted time and he kept me informed. I would give him a 5/5 star approval. More

Jimmy Scott was very friendly and attentive to our needs. The cashier was very friendly as well. In fact, every person we talked to was very nice. We definitely will be back. The cashier was very friendly as well. In fact, every person we talked to was very nice. We definitely will be back. More

The engine expired in our Kia. Called and spoke with Sabine the service manager and with out hesitation he handled the situation very quickly and we were back on the road in no tim Called and spoke with Sabine the service manager and with out hesitation he handled the situation very quickly and we were back on the road in no time. Thank you!!!!!!! More

Taking my car in for repairs at Southwest Kia in Rockwall is not as worrisome as it could be due to trusting my car advisor to b honest and reliable. is not as worrisome as it could be due to trusting my car advisor to b honest and reliable. More

I brought my car in because a panel near the undercarriage was hanging loose. Initially the item would need to be replaced, but they found they could simply reattach it with equal success, so th undercarriage was hanging loose. Initially the item would need to be replaced, but they found they could simply reattach it with equal success, so they did- and charged me nothing. Best dealership ever. More

Great effort in getting my tire replaced quickly while I waited. The snack room is a plus! waited. The snack room is a plus! More