Southwest Kia of Rockwall - Service Center

The worse customer service I have ever experienced. Will never recommend their service ever! Dustin never returned a phone call. Promised a rental car but never delivered it. Said he was dialing th Will never recommend their service ever! Dustin never returned a phone call. Promised a rental car but never delivered it. Said he was dialing the wrong number but I gave him my mobile number and he never returned a call! Said, we would get a new engine but that didn’t happen either. I asked to speak with the Manager but that didn’t happen either. They kept my car for 2 1/2 weeks! Did not call me when my car was ready! I had to call them each time. The engine was on recall so I should have gotten a new one but that didn’t happen! Now the hood on my car will not stay open but it did before they worked on it! Plan to consult an Attorney because this type of treatment is totally unacceptable! More

Provides great customer service. I feel that Rockwall Kia strives to provide optimal customer satisfaction. I feel that Rockwall Kia strives to provide optimal customer satisfaction. More

Great staff and pleasure to work with. Kept me informed throughout the complete repair time Kept me informed throughout the complete repair time More

This place gives exceptional service to its customers. Went here for a maintenance check and they were responsive, polite, quick, and expedient. A man who works here by the name of Dustin made sure that I Went here for a maintenance check and they were responsive, polite, quick, and expedient. A man who works here by the name of Dustin made sure that I was well taken care of and I'm very grateful for that. They washed my car after servicing it and the entire experience was just great in general. 10/10 More

(Service department) WORST Customer Service ever. I dropped my car off on a Monday & never once received a call or any type of information from the service advisor, Sabino, the entire time. I had to I dropped my car off on a Monday & never once received a call or any type of information from the service advisor, Sabino, the entire time. I had to call him on the following Thursday to get any info. His excuse was that he thought his work phone was messed up. He said they’d keep it for one more day. I never heard anything the next day, until I called and asked for information. I decided I’d just go ahead & pick it up that Friday. When I picked it up, I discovered they had put 77 miles on my car within under a week using almost half a tank of gas. With gas prices this high, that was hard on my wallet. When I went back inside to tell Sabino, he acted as if he didn’t believe me, then did the math based on the mileage when I brought it in & stumbled on an excuse about traffic during test drives. Then he said they could never get my car to duplicate the issue I took it in for. Yet my car has done it every time I've started it up since picking up my car. Including the minute I got on the highway after leaving Kia. Then, when I was braking on my way home from picking up my car, my steering wheel started shaking violently. There is also an odd noise when I turn my car on. Neither of these issues occurred before taking my car in to be serviced. I called Sabino and have left 5 voicemails since Friday 5/27 with no response. Which shouldn't surprise me since he has never once made one phone call to me throughout this entire process. Yet when I called the direct service line listed on my invoice, Sabino himself answered the phone. I asked if who his supervisor is, and he told me it was Kirk. I left a voicemail for the service manager, Kirk over a week ago, but never heard back. I plan to drive up there to talk to him in person. There has always been some kind of issue every time I go to Kia in Rockwall but this one takes the cake. Terrible customer service. I strongly do NOT recommend having your vehicle serviced at this location. I’ll be going to Kia in Plano from now on. More

Work was done quickly, which is a huge plus for me. My service rep Dustin kept me updated on the work being done on my car. If I ever buy another kia, it will be from Southwest Kia. My service rep Dustin kept me updated on the work being done on my car. If I ever buy another kia, it will be from Southwest Kia. More

Engine change approved for warranty and was executed very quickly. Awesome customer service. Also washed vehicle after. quickly. Awesome customer service. Also washed vehicle after. More

Very professional, friendly, and quick to offer assistance with whatever one is need of, and follows through with information to one’s needs. assistance with whatever one is need of, and follows through with information to one’s needs. More

It was very easy to communicate with the sales person. Technicians checked everything possible. Good service. Keep up the good work. Technicians checked everything possible. Good service. Keep up the good work. More

Great dealership and service department they always take such good care of me. I recommend them highly! such good care of me. I recommend them highly! More