Southwest Kia of Rockwall - Service Center

Excellent customer service before and after the sale! Would recommend for new and used cars and for service on any vehicle! Would recommend for new and used cars and for service on any vehicle! More

I got EXCELLENT service & very happy with the job I had done. Your staff was very helpful & friendly! I really appreciate the experience again Thank you! done. Your staff was very helpful & friendly! I really appreciate the experience again Thank you! More

Excellent service and very pleasant to work with they took care of all my concerns and I felt confident that the work was done to perfection took care of all my concerns and I felt confident that the work was done to perfection More

my family always has a good experience at KIA. the service and sales people are nice. the service and sales people are nice. More

They are very knowledgeable, friendly, and efficient! Wait time for my vehicle was minimal, and they listen if I have any concerns. Wait time for my vehicle was minimal, and they listen if I have any concerns. More

i like the dealership always treated like my needs are important and with courtesy thank you important and with courtesy thank you More

Very Very Happy with my service! Thank you!!Lord Bless you! Thank you! Thank you! Thank you!!Lord Bless you! Thank you! Thank you! More

Great dealership. Everyone there is always friendly. My 2021 Sorento is the 4th vehicle we have purchased from them. Everyone there is always friendly. My 2021 Sorento is the 4th vehicle we have purchased from them. More

Love this dealership. We have purchased several vehicles from Rockwall Kia and their service department has always taken care Id us! We have purchased several vehicles from Rockwall Kia and their service department has always taken care Id us! More

The worse customer service I have ever experienced. Will never recommend their service ever! Dustin never returned a phone call. Promised a rental car but never delivered it. Said he was dialing th Will never recommend their service ever! Dustin never returned a phone call. Promised a rental car but never delivered it. Said he was dialing the wrong number but I gave him my mobile number and he never returned a call! Said, we would get a new engine but that didn’t happen either. I asked to speak with the Manager but that didn’t happen either. They kept my car for 2 1/2 weeks! Did not call me when my car was ready! I had to call them each time. The engine was on recall so I should have gotten a new one but that didn’t happen! Now the hood on my car will not stay open but it did before they worked on it! Plan to consult an Attorney because this type of treatment is totally unacceptable! More