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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
343 Reviews
Call Service Center (469) 314-2005

343 Reviews of Southwest Kia of Rockwall - Service Center

Sort by
January 31, 2023

Brad and Charles arr professional and courteous. Whole staff takes care of you. The wait times are reasonable. More

by nateh1618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad-serv advisor Charles-serv mngr
Report | Print
Jan 31, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again soon!

January 27, 2023

Great personnel, facilities, and work well done efficiently and timely. My family and friends are aware of this! More

by jm3908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Preston
Report | Print
Jan 30, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Southwest Kia of Rockwall!

January 26, 2023

I brought my 2016 Optima in for warranty work and ended up spending $600 on what I found out to be worthless and unnecessary service items. I consulted a long time and trusted mechanic friend to find this More

by Longatthelake11
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad
Report | Print
Jan 30, 2023 -

Southwest Kia of Rockwall responded

Hello, Thank you for sharing this review. Our goal is to provide our customers with a trusted experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Mauricio Pena Mauriciopena@lithia.com 469-314-3963 General Sales Manager

January 16, 2023

Attentive and courteous, felt well taken care of. Met all expectations and worked quickly and efficiently. More

by DJFielding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Killgore, Garrett Wilde, Taylor Johns
Report | Print
Jan 17, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a quick and efficient experience! We hope to see you again here at Southwest Kia of Rockwall!

January 14, 2023

Very professional, and are always willing to serve their guest, and are always making sure that they have met the customers expectations to their ability. More

by Hughesjm61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Scott
Report | Print
Jan 17, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again here at Southwest Kia of Rockwall!

December 24, 2022

Engine blew for the 2nd time in my 2013 Kia Optima. Southwest Kia of Rockwall (Brad Stephens) got the vehicle and did the warranty and had my car back to me in a week. Currently working on getting my t More

by Chelsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Stephens - Service Dept
Report | Print
Dec 29, 2022 -

Southwest Kia of Rockwall responded

Hi Chelsea, Thank you for the review! We are glad we could be of assistance to you! We hope to do business with you again down the road!

December 23, 2022

Great service jimmy is the best thank you for all the help. Will be back for sure More

by abielpineda7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Dec 29, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Southwest Kia of Rockwall!

December 16, 2022

The service was very informative and service was beyond what was expected in timely mannner More

by dpd7895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, from service
Report | Print
Dec 16, 2022 -

Southwest Kia of Rockwall responded

Hi, We appreciate the review! We are glad your time with us was a professional experience. We hope to see you again here at Southwest Kia of Rockwall!

December 07, 2022

Service is great except for calling and being on hold indefinitely and then leaving a message and no call back. More

by Budjr1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin in sales
Report | Print
Dec 07, 2022 -

Budjr1996 responded

Great car the K5. Tell everyone to purchase it. Love it that much!

Dec 08, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review. We appreciate your patience in working with us. If you are still waiting to be contacted, please give us a call back so we may assist you.

November 22, 2022

Always friendly and professional service. Good at keeping you informed while you have your car in for service. More

by Jn_texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailee Christian, Sean Killgore, Garrett Wilde, Taylor Johns
Report | Print
Nov 23, 2022 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again here at Southwest Kia of Rockwall!

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