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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
353 Reviews

353 Reviews of Southwest Kia of Rockwall - Service Center

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February 02, 2025

They are always so nice and find what you want. This is my 4th car from them and I have been pleased every time. More

by katie826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Southwest Kia of Rockwall responded

Katie, thank you for your continued trust in Rockwall Kia! We're delighted to hear that you've had consistently positive experiences with us. Enjoy your new car!

January 28, 2025

I used to go to another dealer in Plano, but since my vehicle was undrivable ended up at Rockwall. It was closer and the service ended up being great. Thumbs up to Jaela Gibson in the service dept as wel More

by Hicjo9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
Jan 29, 2025 -

Southwest Kia of Rockwall responded

Thank you for choosing Rockwall Kia and sharing your experience! We're delighted to hear that Jaela Gibson provided great service, and we look forward to assisting you with all your future needs.

January 20, 2025

Was super easy to get my Kia Forte in for it's oil change. Was able to call and get it scheduled at midnight by the bot, and had it in the next morning. Only downside if you aren't ready for it, is More

by Zach R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 21, 2025 -

Southwest Kia of Rockwall responded

Zach, we're glad to hear that scheduling your Kia Forte's oil change was a breeze with our system at Rockwall Kia! We appreciate your patience during the wait and are happy to know our technician provided you with knowledgeable service. Thank you for sharing your experience!

January 18, 2025

I have been trying to visit with Bryan Hall Since December 16th 2024. They want mive forward with him. If he sick, let me know and I'll have the churches pray for him. More

by brotherrickynull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Southwest Kia of Rockwall responded

Ricky, thank you for sharing your concerns and bringing this to my attention. I sincerely apologize for any delays in communication. Your concern has been noted, and I assure you that we strive to address all inquiries promptly. Please feel free to reach out to me directly at bryanhall@lithia.com so we can connect and address any questions or concerns you may have. Thank you, Bryan Hall General Manager

January 18, 2025

Luke was great, very professional. Don’t like “Stella” the virtual (whatever) I prefer speaking to a live person namely Ashley when trying to make appt More

by sue.medders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus is the only one still there from when we bought! He and a guy last name Hayley misled us, actually lied to us. We really like a gentleman named Jimmy service we bought. He left a while back. There seems to be a large turnover here.
Jan 20, 2025 -

Southwest Kia of Rockwall responded

Sue, we're glad to hear Luke provided a professional experience at Rockwall Kia! We appreciate your feedback about "Stella" and will take it into consideration. Thank you for sharing your thoughts with us!

January 15, 2025

Service was great! I got in there and they had me finished with 30 min. I’ll definitely use them again. More

by waltc13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lovejoy
Jan 16, 2025 -

Southwest Kia of Rockwall responded

We're delighted to hear that you had a quick and efficient service experience at Rockwall Kia! Thank you for choosing us, and we look forward to serving you again in the future.

January 02, 2025

Excellent sevice. 5 star review. Nice people to work with. Jaela Gibson was very polite and exceptional to deal with. No problem recommending Rockwall Kia to anyone. More

by Mailman399
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
Jan 03, 2025 -

Southwest Kia of Rockwall responded

Thank you for the fantastic feedback! We're delighted to hear that Jaela and our team at Rockwall Kia provided such excellent service. We appreciate your recommendation and look forward to serving you again in the future!

December 11, 2024

Very fast, and knowledgeable. Ask for Luke in service for all your car needs. Kia. More

by bc196262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke in service
Dec 11, 2024 -

Southwest Kia of Rockwall responded

Thank you for the 5-star review! We're happy to hear you had a fast and knowledgeable experience at Rockwall Kia. Luke will be thrilled to know you recommend him. We look forward to assisting you again in the future!

December 08, 2024

Luke is awesome and goes above and beyond for customers. He is kind, professional, and knowledgeable. More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke lovejoy
Dec 09, 2024 -

Southwest Kia of Rockwall responded

Joy, we're delighted to hear that Luke provided such exceptional service at Rockwall Kia. Thank you for sharing your experience with us!

December 05, 2024

My experience was very pleasant tonight as always when I have to get my car serviced. Management took care of my car by reviewing the issue and explained what the problem was with the option of getting it t More

by lia_boyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lovejoy
Dec 05, 2024 -

Southwest Kia of Rockwall responded

Lia, we're delighted to hear that your service experience was pleasant at Rockwall Kia. Our team is always here to ensure everything goes smoothly for you. Thank you for trusting us with your car!

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