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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.8
341 Reviews

341 Reviews of Southwest Kia of Rockwall - Service Center

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November 21, 2024

I went to the service department for a recall problem. The whole customer service department was super friendly and helpful. More

by jlemmons49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 21, 2024 -

Southwest Kia of Rockwall responded

Thank you for the positive feedback! We're delighted to hear that our Rockwall Kia service team provided friendly and helpful assistance. We appreciate your visit and look forward to serving you again in the future!

November 08, 2024

Fantastic service from start to finish. Ashley the service rep was fantastic! Great communication, my car was finished ahead of schedule. More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley from service dept. Tech was fantastic too
Nov 08, 2024 -

Southwest Kia of Rockwall responded

Hi Sheryl, Thank you for the stellar review! We're delighted to hear that Ashley and the Rockwall Kia team provided you with fantastic service! Please let us know how we can serve you in the future!

November 06, 2024

Love going here, they’re always so nice! No pressure either! Customer service is great and the customer lounge is always clean. I feel very comfortable here. And to me that says a lot. More

by shumom482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
Nov 07, 2024 -

Southwest Kia of Rockwall responded

Thank you for sharing your experience with us at Rockwall Kia! We're delighted to hear that our team and facilities make you feel comfortable. We appreciate your support and look forward to welcoming you back soon!

November 06, 2024

They are clean, prompt, and thorough! I’ve been coming here for years and I’m always pleased. More

by cassidy.elizabethmae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Adams - Service
Nov 07, 2024 -

Southwest Kia of Rockwall responded

Cheers to the 5-stars! We truly appreciate your continued support at Rockwall Kia. We're here for your future automotive service and sales needs. See you at your next visit!

November 02, 2024

The service person was pleasant and professional. The waiting area was clean and comfortable. I would recommend this dealership to others. More

by dcmmcquillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Nov 04, 2024 -

Southwest Kia of Rockwall responded

Thank you for recommending Rockwall Kia! We're delighted to hear that our service team and facilities met your expectations. We look forward to welcoming you back in the future!

October 24, 2024

It was quick and easy to schedule. When we got there at 7:23 they were right on it. No pressure, they sent concerns that we were able to download and save. They were friendly. Will rec More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Oct 25, 2024 -

Southwest Kia of Rockwall responded

Joy, we're delighted to hear that your experience at Rockwall Kia was smooth and pressure-free. Thank you for recommending us, and we look forward to the possibility of working with you again in the future!

October 17, 2024

Consistently Excellent Service, all around, from the Service to the Sales Team. And the cost to service my car at the dealer is very price competitive. Highly Recommended! More

by tmgross67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Lovejoy-Service Advisor
Oct 17, 2024 -

Southwest Kia of Rockwall responded

We're delighted to hear that you've consistently enjoyed excellent service from both our sales and service teams at Rockwall Kia. It's great to know you find our pricing competitive as well. Thank you for the high recommendation!

October 08, 2024

Outstanding Service department! Ashley was extremely helpful. She listened to what we wanted and needed. More

by jov519
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ashley
Oct 08, 2024 -

Southwest Kia of Rockwall responded

We're delighted to hear that Ashley provided such helpful service at Rockwall Kia! Thank you for sharing your experience with us. We look forward to assisting you again in the future!

September 25, 2024

The dealership and service department were both very busy yet the staff was organized, professional, friendly, and completed the work in a timely manner. The level of communication and attention to detail w More

by buildingdreamsright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 26, 2024 -

Southwest Kia of Rockwall responded

Thank you for sharing your experience! We're glad to hear that our Rockwall Kia team provided organized, professional, and friendly service despite being busy. We appreciate your kind words and look forward to serving you again!

September 13, 2024

Very friendly. Brock was helpful and made me aware of how long he estimated that they would be finished. I appreciate him very much for this. More

by cfharned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock
Sep 16, 2024 -

Southwest Kia of Rockwall responded

Thank you for the great review! We're glad to hear that Brock was helpful and kept you informed throughout the service. We appreciate your feedback and look forward to serving you again at Rockwall Kia!

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