Southwest Kia of Rockwall

Teresa was very professional and fair. I would go back to her if I needed another new or used automobile. She went out of her way to please. Further, she managed to give me a good price. I would reccomend her if I needed another new or used automobile. She went out of her way to please. Further, she managed to give me a good price. I would reccomend her as a salesperson without reservation and would reccommend Southwest Kia of Rockwall Texas as the top location to buy a car. Call me if you have questions 972-722-4141. More

Sales girls were extremely helpful and friendly and went out of their way to make this the best car buying experience I've ever had!! My credit score is not the best and these people had me approved in a sh out of their way to make this the best car buying experience I've ever had!! My credit score is not the best and these people had me approved in a short amount of time with no money down AND a low interest rate AND payments way lower than expected!! Thanks Teresa and Paula More

I visited the Kia dealership to just look around. I was greeted by Teresa, who was very friendly and not over bearing at all like most dealers. I didn't feel pressured to buy right then and Teresa made it greeted by Teresa, who was very friendly and not over bearing at all like most dealers. I didn't feel pressured to buy right then and Teresa made it a point to answer all my questions and go above and beyond for my needs. She was very helpful. I would recommend using Teresa for all your new car needs! More

My fiancé and I walked into the dealership expecting the worst from some shady car salesman. Teresa was the total opposite, she was polite, friendly and bent over backwards to make sure that we were sa the worst from some shady car salesman. Teresa was the total opposite, she was polite, friendly and bent over backwards to make sure that we were satisfied with our purchases. We both love our new cars and I know that if we need anything, Teresa will be happy to help us again. More

Very helpful group of people. I got the payment I was looking for. Would definitely recommend this dealership to all my friends and my family looking for. Would definitely recommend this dealership to all my friends and my family More

Friendly staff, but I was very disappointed in trade offer. Whoever did the appraisal didn't even include CD player or cruise control which adds $300 to the value according to kbb. I was offered $1000 u offer. Whoever did the appraisal didn't even include CD player or cruise control which adds $300 to the value according to kbb. I was offered $1000 under kbbs lowest trade value. Weren't willing to give me a penny more to make the sale. Also wasn't able to get a good interest rate unless I was willing to sacrifice rebates. I called Crown Kia in Tyler. They offered me 1000 more on my trade sight unseen. They also let me use my bank to finance which is much lower on interest and saves about 21 dollars a month on payments. Why couldn't Southwest be as accommodating? I guess if you have more customers you can afford to wait for the next sucker. More

My fiancé; and I were very excited and ready to purchase a used ford F-150 they had on their lot, We saw the car on the Internet for a great price but when we came into the dealership they told us purchase a used ford F-150 they had on their lot, We saw the car on the Internet for a great price but when we came into the dealership they told us that the was a $795 dealer fee that was added to the cars price but our sales person told us that its negotiable. When we were going through the buying process the first numbers they came out to us were insulting... A good $8000 in financing on a 8.9% finance rate.., things just weren't adding up. Then they told us they would not drop the dealer fee either and we weren't paying a fee that was negotiable. If everyone didn't have to pay it neither were we. Th worst thing of all way they submitted our credit for a loan to 14+ banks. They didn't even tell us how many times they submitted it. It wasn't until we were in the process of buying our brand new ford truck a few days later that the new dealership we were dealing with told us. We definitely didn't appreciate them being so reckless and inconsiderate of our personal information that ultimately didn't help our credit scores. I wouldn't send my worse enemy to this dealership. More

i bought a 2012 kia sedona in late summer of 2011. i refinanced it through my credit union july 5 2012 . i paid $1800 for gap insurance through s w kia of rockwall. my gap insurance at my credit union w refinanced it through my credit union july 5 2012 . i paid $1800 for gap insurance through s w kia of rockwall. my gap insurance at my credit union was $300, i am due a gap refund from s w kia of rockwall. my credit union faxed s w kia a refund request 2 times. havent recieved it yet. aug 21 allstate dealer services the gap provider called s w kia, s w kia told them my check was being mailed out aug 21. it is aug 27 and i havent recieved it. allstate dealer services called them today and couldnt get anyone on the phone to discuss it.i called s w kia at 12:50 aug 27, appearently all the finance personell were at lunch. i was told i would get a call back.i called them at 3:19 still not there.its 5:15 still no callfrom s w kia. almost 2 months of trying to get my refund and all i get is we will call you and they havent. More

After months of searching at multiple dealerships, I had just about given up on the car sales industry, and chosen to buy from in individual. I spoke with David, first on the phone, then email, and fin just about given up on the car sales industry, and chosen to buy from in individual. I spoke with David, first on the phone, then email, and finally in person at the dealership. What a pleasant experience it turned out to be, with minimal negotiation because of David's reasonable approach. I would highly recommend to anyone reading this review, if you'd like a painless car buying experience with a positive result, you truly need only one phone call to get you started. This dealership was service oriented, but David Thompson absolutely made me and my family feel extremely welcome, and I'm referring all of my friends and family to him directly. ZERO buyer's remorse.......with David Thompson at Southwest Kia of Rockwall.. More