Southwest Kia of Rockwall

i bought a 2012 kia sedona in late summer of 2011. i refinanced it through my credit union july 5 2012 . i paid $1800 for gap insurance through s w kia of rockwall. my gap insurance at my credit union w refinanced it through my credit union july 5 2012 . i paid $1800 for gap insurance through s w kia of rockwall. my gap insurance at my credit union was $300, i am due a gap refund from s w kia of rockwall. my credit union faxed s w kia a refund request 2 times. havent recieved it yet. aug 21 allstate dealer services the gap provider called s w kia, s w kia told them my check was being mailed out aug 21. it is aug 27 and i havent recieved it. allstate dealer services called them today and couldnt get anyone on the phone to discuss it.i called s w kia at 12:50 aug 27, appearently all the finance personell were at lunch. i was told i would get a call back.i called them at 3:19 still not there.its 5:15 still no callfrom s w kia. almost 2 months of trying to get my refund and all i get is we will call you and they havent. More

After months of searching at multiple dealerships, I had just about given up on the car sales industry, and chosen to buy from in individual. I spoke with David, first on the phone, then email, and fin just about given up on the car sales industry, and chosen to buy from in individual. I spoke with David, first on the phone, then email, and finally in person at the dealership. What a pleasant experience it turned out to be, with minimal negotiation because of David's reasonable approach. I would highly recommend to anyone reading this review, if you'd like a painless car buying experience with a positive result, you truly need only one phone call to get you started. This dealership was service oriented, but David Thompson absolutely made me and my family feel extremely welcome, and I'm referring all of my friends and family to him directly. ZERO buyer's remorse.......with David Thompson at Southwest Kia of Rockwall.. More

I came to test drive a Kia Optima and drove away with it. After being a Honda owner for several years, I can say that I love my Kia. David's customer service in my buying experience was exceptional. I would After being a Honda owner for several years, I can say that I love my Kia. David's customer service in my buying experience was exceptional. I would recommend David and Southwest Kia of Rockwall to friends and family. More

Great buying experience! My faith in car dealers has been restored thanks to David! I will definitely recommend David and Southwest Kia to anyone ready to buy a new car! Thanks David! been restored thanks to David! I will definitely recommend David and Southwest Kia to anyone ready to buy a new car! Thanks David! More

I went to southwest Kia in ROCKWALL to purchase a new car, the salesman, David Thompson was so helpful and his attitude toward the questions I had about the car was awesome! He also sold a car to my mom car, the salesman, David Thompson was so helpful and his attitude toward the questions I had about the car was awesome! He also sold a car to my mom a few months ago and that is why I went there because she told me that he is a good salesman, and she was right. I love the Kia soul that he sold me and I am definitely glad that I won't there to purchase my vehicle! He gets a five star rating from is! He was great! I will definitely tell my grinds and family members to have David help them with their car purchases. VERY PLEASED! More

I went to Southwest Kia on May 07,2012 looking for a new car. Kathy Parks was my sales person and she was AWESOME! She was very kind and took the time to explain things to me as a first time buyer. I trad car. Kathy Parks was my sales person and she was AWESOME! She was very kind and took the time to explain things to me as a first time buyer. I traded in my 2010 Honda Civic. The deal was done on May 08,2012. I received my first car payment invoice at the end of May, so I thought that everything was completed. I was going through my emails (that I rarely check) and notice an email from the company that financed my honda. It has now been one month since the car deal was final and my trade in had not been paid off yet. I call and spoke with Eric in the finance department on June 01, 2012 and he was very non-chaulant about things and explained that this happens sometimes and not to worry, the check that the car lot sent in is pre-dated and the company that financed my Honda has to post the payment for the date that is on the check (Lie #1). He explained that the reason the car had not been paid off is because there was a little confusion on my down payment... my question is, IF THERE WAS CONFUSION...WHY DIDNT I GET A CALL?!? I took what Eric said and thought about it all that weekend, and it just didnt make that much sense to me, So I called the company that financed my vehicle and when I asked them if the pay off check is pre-dated if it is posted on that day. I basically got laughed at by the man on the phone and he said no. So I called Eric again on June 02,2012 and he said then he was sure the check was sent out (Lie #2) and not to worry about thing and he would give me a call back (Lie #3). I waited until 2:00 that Monday (June 04,2012) afternoon and there was no call back from Eric. I called Southwest back and Eric was out of the office and I spoke with a man by the name of Bill. He told me he would contact the accounting department and he would get back with me. I contacted the company that financed my vehicle again and they said noone had even called for a pay off amount on my vehicle. I called and spoke with Bill again a few days later and he told me the check was sent out but he was not sure when it was sent. I contacted the other company again and they told me the automated system was accessed on June 05,2012 for the first and only time... I went about 2 weeks trying to call people and noone would return my phone calls. UNTIL the car lot needed my signature on the back of a insurance check was sent to them...Eric called me and whenever I wanted to talk about the pay off on my car he said "Obviously I am not getting anywhere with you Lady Ill have my manager call you" So I waited a few days and I called Eric's manager, Paul, myself. He was the RUDEST person I had ever spoke with. On June 20,2012 my car was FINALLY paid off ONE day before it went against my credit. The car lot called and asked if they could send someone to my job to sign the insurance check. I explained to the man that I didnt work at the Hotel I previously worked at and he said ok he would call before he sent someone and get directions. The poor girl drove one hour out of her way and drove to my old job and I had to tell her to come to the bank I now work at. After all of that was setteled.. I get my license plates in the mail...with no registration sticker...hmmmm... so I called and the lady on the phone basically told me that there was nothing she could do about it and the only thing she could think of is it got lost on someone's desk in the process and call my local tax office and they will register it... Little does the know, BY LAW THE CAR LOT HAS TO PROVIDE ME WITH A STICKER! The same day, I get a thank you card in the mail... (on the day your deal is final they take your picture with your new car..they took mine and my husband's picture together) I appreciate the card... but who the people are in the picture...I DONT HAVE A CLUE... so my picture is floating around somewhere... Thanks but NO THANKS.... To make a LONG LONG LONG AWFUL story/experience short... Southwest KIA needs to get some sort of organization skills and learn better customer service....!!!!!!!! More

Every moment of my visit to Southwest Kia was so refreshing. I went in expecting to be "taken" by a car dealer. Instead, I was "taken in!" They treated me like family and made the whole experience refreshing. I went in expecting to be "taken" by a car dealer. Instead, I was "taken in!" They treated me like family and made the whole experience virtually stressless. David Thompson was superb from moment one. His knowledge, listening skills, patience, and willingness to meet my "buying needs" was above and beyond. Paul worked hard to get me financed and what a blast I had while doing the financing paperwork with Erica! I have already recommended SW Kia and will continue...Thank You! And by the way... I LOVE MY KIA! More

We went to the dealership to look at their cars. Was greeted at the front by David Thompson. He was very thorough in helping us narrow down what it was my wife was looking for in a car. He was very know greeted at the front by David Thompson. He was very thorough in helping us narrow down what it was my wife was looking for in a car. He was very knowledgable about the vehicle. We test drove the vehicle, filled out the papers, and bought the car. David was very courteous and helpful, offering his cellphone number should we ahve any problems or concerns. Would highly recommend David and the dealership. More

David was absolutely phenomenal. He was very friendly and personable throughout my entire visit. He helped me in every way possible and I would definitely recommend this dealership for their friendliness and personable throughout my entire visit. He helped me in every way possible and I would definitely recommend this dealership for their friendliness and overall want to help the customer. He answered questions I had and while I was waiting for approval from the bank he sat with me and explained the whole process so that I could understand (this was my first experience buying a car and I'm so glad I choose to go here.) Thanks David! More

I would definitely recommend this dealership AND LD in sales and Gary in finance to anyone I know looking to purchase a new or used vehicle. I will also say that the buying experience was the best I have sales and Gary in finance to anyone I know looking to purchase a new or used vehicle. I will also say that the buying experience was the best I have ever had at a dealership. The people were friendly and helpful. They are dedicated in taking care of your needs. All the prices from the car I wanted to my trade were what I wanted. There was no haggling with any of it. I would do business with Southwest Kia again in a second. Thank you for such a wonderful experience! Freddie More