Southwest Kia of Rockwall

This must have been the easiest car buying experience I have ever had. From the moment I walked in the door, Paula Lovejoy, had the answers before I could formulate the questions. She was very knowledgeabl have ever had. From the moment I walked in the door, Paula Lovejoy, had the answers before I could formulate the questions. She was very knowledgeable about the Kia product and name. Every Time I returned to the dealership, she was walking up with a smile and most times a fresh baked pie of some sort, which to some may be trivial, but to me the relationship did not end at sign here. I will definately be returning for future car purchases. Thanks to the entire team! More

Enjoyed my experience from the initial phone call to signing my papers. Paula Lovejoy, my salesperson, made my experience a absolute great on and continues to follow up with me even 2 months after the p signing my papers. Paula Lovejoy, my salesperson, made my experience a absolute great on and continues to follow up with me even 2 months after the purchase of my 2013 Kia Optima! Thanks SW Kia Rockwall! More

I've never purchased or considered purchasing a Kia before I visited Southwest KIA of Rockwall, but because of how friendly and knowledgeable the sales/internet staff is, I've now purchased two cars fr before I visited Southwest KIA of Rockwall, but because of how friendly and knowledgeable the sales/internet staff is, I've now purchased two cars from them and it has been a great all around experience. Before them, I've NEVER purchased two cars from the same dealership because of how much of a headache, lengthy, and exhausting it can be. Southwest Kia has been easy to deal with and I didn't have to take some aspirin when I get home. Kia has turned out to be one of my favorite brands of cars. I have yet to have any issues with either cars I've purchased and I love how much technology and fun you get for the price. The styling is also superb in my opinion. When I'm ready to purchase another vehicle, Southwest KIA of Rockwall will be my first choice. More

They lied to us, They tried to sell us cars we did not want ,after we told them we did not want them, would not give us a price or interest rate. We spent over a hundred dollars to go over there. We final want ,after we told them we did not want them, would not give us a price or interest rate. We spent over a hundred dollars to go over there. We finally got fed up and left. More

My husband and I visited Southwest Kia in Rockwall to purchase a used car for our 18 year old daughter. We found a great vehicle online and were ready to purchase. Financing was already in place with o purchase a used car for our 18 year old daughter. We found a great vehicle online and were ready to purchase. Financing was already in place with our local credit union as we've always done in the past when purchasing new vehicles for my husband and/or myself. When we arrived, the sales person wasn't sure if the car was still available or not and it took some time for them to locate the key. They finally located the key and we test drove the car and decided it's the perfect car for our daughter. We sat down with the sales person and then found out the internet price is NOT the actual price of the car. They add a $795 "documentation fee" to the price listed on the internet. We didn't like or agree with the additional fee however it was not a deal breaker at that point. My husband decided to make them an offer since we really weren't planning to finance with them anyway. All they have to do is send the paperwork to our credit union and have the car ready when we pick it up. Sounds easy enough! It's always been that easy for us in the past. Long story short, the sales person talked with her manager and returned to advise us that we would HAVE to finance the car with them to even get the internet price and they would waive approximately $250 of the "documentation fee". However, if we want to finance the car with our credit union, the price of the car increases approximately $3500. REALLY? How does the price increase when you are at the dealership to purchase a car, financing is in place and you don't have a trade in? It's a simple clean purchase transaction. At this point, we decided to walk away from the dealership because of the inconsistency and misrepresentation. I am very disappointment in the whole experience because the vehicle really is perfect for my daughter! I will not recommend this dealership to anyone and will make sure our friends and family know about our experience. We will continue our car shopping elsewhere. More

When I arrived on March 7th, the people there greeted me and made me feel very welcomed. Teresa Toombs and all the other people I came in contact with were very helpful. Teresa was great!!! I told her what and made me feel very welcomed. Teresa Toombs and all the other people I came in contact with were very helpful. Teresa was great!!! I told her what kind of car,the color I was looking for and the price range I needed. There was no pressure to purchase the vehicIe like there was when I visited another Kia dealership a few days before going to Southwest Kia. I did purchase a Kia Rio 5. Teresa you are AWSOME and thank you again for all your help!!!!!!!!! More

Amazing, quick, easy, very satisfied Will be going Amazing, quick, easy, very satisfied Will be going back. Great customer service up most kindness. Paula is awesome!!!!! They so you repect they are Amazing, quick, easy, very satisfied Will be going back. Great customer service up most kindness. Paula is awesome!!!!! They so you repect they are truthful More

theresa and erica were both terrific. the yes/no guys behind the desks made theresa come to them about 5 times AND i had to get a competitor's offer from huffines before they ok'd the deal. in the end, behind the desks made theresa come to them about 5 times AND i had to get a competitor's offer from huffines before they ok'd the deal. in the end, they worked with me despite the negative equity i had, i got the heated seats that i needed for my sciatica pain (thank you, they really help), and i got a great apr as well. despite having to really work for it, i got a great deal, a terrific car (the optima ex), erica was awesome explaining the ins and outs of the final deal, and theresa really stuck it out even answering texts on her days off when i was spazzing about the deal. thanks to those ladies, i got a great deal on a really nice car that i hope will last the entire 6 years of my payments!!! THEN i will know for sure that kia is a great product for the money. i would definitely see theresa (my salesperson) again for another deal! More

I received exactly what I asked for and love it! Very happy with my purchase and I do recommend it to my friends and family. happy with my purchase and I do recommend it to my friends and family. More

I was insistent on dealing with a female sales person and because the sales people at the other area dealerships in Rockwall were rushing me to make a decision and since I wasn't looking for the most expensi because the sales people at the other area dealerships in Rockwall were rushing me to make a decision and since I wasn't looking for the most expensive vehicle (due to my budget) they didn't seem real interested in dealing with me. I filled out a form online and got a reply from Teresa Toombs and we set an appointment and she assured me she would assist me in any way possible and if I decided against purchasing a Kia that was not a problem. She understood I could only afford so much a month and she wanted me to be happy with the vehicle I purchased be cause it is a big expense and the decision shouldn't be made on a whim. She said she would show me what was available and try to ensure it had all the bells and whistles that I desired at an affordable price. I showed up for the appointment and although they didn't have the red Kia Soul with a sunroof, back up cameral and the flashing speaker lights that my grand daughters thought I really needed to be a "Hipster Nana" she found me one at the Mesquite location and in a short amount of time....it was delivered to the Rockwall Kia and I left there in a vehicle that had all the features I wanted and with a payment I could afford. I traded my vehicle in and while I know I could have received more selling to an individual...I really didn't want the hassle as I was trying to start my life anew after my recent divorce. Everyone that I have dealt with at Rockwall Kia has been extremely friendly, taking extra time to explain how to operate my new vehicle and giving me pointers. The Service Department was wonderful (I cannot remember the service representatives name at this time....he really went the extra mile for me). Erica in Finance was pleasant and knowledgeable but, I must admit Teresa Toombs really is an asset to your dealership family and I feel she deserves "a pat on the back" for taking care of us "Seniors who have been scorned by our exes" and don't want to be pressured by a "hard-nosed sales person" who is just after a commission! Teresa is definately a "good employee putting forth the extra effort to not only leave a positive impression on herself but on your dealership/company as well. You can't ask for much more than that from an employee. I tell everyone that I hear even mentioning that they are thinking pr purchasing a new vehicle to visit Southwest Kia of Rockwall because they actually follow through with their promises and want the customer to be pleased with their purchase. I have been working since I was sixteen years old and have been in all types of positions from line staff to supervisory......and I have to tell you that the one thing I have learned and tried to ensure is that "a happy work environment and a happy employee ensures a productive employee". Treat your employees good and you will in turn get good employees! Southwest Kia must utilize the same theory or you wouldn't have such exemplary staff. Thanks again for such a positive and happy experience and I hope that when I need to have my vehicle serviced and any dealings I have in the future with Southwest Kia will continue to leave such positive results as they have thus far. Sincerely, Janna Trueblood More