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Southwest Kia of Rockwall
Rockwall, TX
1,042 Reviews
OUR WHY
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
HOW?
Non-Commissioned Sales Staff
All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience.
FIVE Locations Across DFW and Austin
Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall.
We also serve the Austin area with our dealerships in Austin and Round Rock.
VIP Service
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time.
We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
WHAT YOU CAN EXPECT
From the moment you walk into your showroom, you will be treated like family.
We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,042 reviews
August 03, 2017
Austin made my first car buying a wonderful experience! I recommend Austin if your looking for a new/used vehicle! My first car buying experience was awesome! Not to mention he is super friendly and down to I recommend Austin if your looking for a new/used vehicle! My first car buying experience was awesome! Not to mention he is super friendly and down to earth More
by Tristas Cleaning Service
Employees Worked With
Austin Orthman
August 01, 2017
Great car from a great place Loved the time and effort Jim put in to find me the perfect car for me... co yoo ldnt ask for a better experience at a dealership. Loved the time and effort Jim put in to find me the perfect car for me... co yoo ldnt ask for a better experience at a dealership. More
by Alan Anderson
Employees Worked With
Jim Johnson
June 07, 2017
New car I came in to service my 2011 Kia Soul and decided to look at the new 2017 cars. I talked with Sue Elliot at Southwest Kia in Rockwall. She's amazing!! I came in to service my 2011 Kia Soul and decided to look at the new 2017 cars. I talked with Sue Elliot at Southwest Kia in Rockwall. She's amazing!!!!! We test drove a few vehicles and decided on the 2017 Kia Soul in the Alien green color! I'm super excited as this is my 3rd Kia Soul!! I'm a Kia lover for life! More
by tesslyn1219
Employees Worked With
Sue Elliott
April 28, 2017
Used Car Purchase Angela Williams was awesome to work with. To begin with her patience in trying to teach my daughter how to drive a stick shift was amazing. Then aft Angela Williams was awesome to work with. To begin with her patience in trying to teach my daughter how to drive a stick shift was amazing. Then after we realized this was not a good idea she went overboard to find the right car for the right price and got us processed More
by Max M
Employees Worked With
Angela Williams
April 05, 2017
Third time even more charming! I have been a fan of this Kia dealership since 2014 when I purchased my very first car (used) with Southwest Kia of Rockwall. They worked with me on m I have been a fan of this Kia dealership since 2014 when I purchased my very first car (used) with Southwest Kia of Rockwall. They worked with me on my less than perfect credit and I left THAT DAY with a car. A year later I went in to buy tires and lo' and behold I left this time with a BRAND NEW Kia this time! I paid on that one for 3 years. Last week I came in for a safety recall on something and I hate to admit it but instead of having that repaired, I again left with another brand new Kia Forte LX. It's hard not to say yes when the sales people are so friendly and treat you like family. I have never purchased at any other dealer other than Kia for that reason. I would and have recommended them any day. L.J. Vargas was very friendly and helpful. He went and got the keys to let me drive the car that I chose to drive, and I drove that car home that night. Thank you again Kia! More
by Jaxmich6822
Employees Worked With
L.J. Vargas
March 21, 2017
As usual, outstanding Customer Service from SW KIa Rockwall I cannot say enough good things about Brandon Morris (General Manager) and his team at Southwest Kia Rockwall. As usual, the whole experience was quic I cannot say enough good things about Brandon Morris (General Manager) and his team at Southwest Kia Rockwall. As usual, the whole experience was quick and painless. I worked with Sue Elliott and she handled my barrage of questions like a champion. If she didn't know the answer, she tracked it down. If you are looking for a new or used vehicle this is the place to go. Their service department is great also - most dealerships lack in the area of communication, SW Kia Rockwall does not have this issue. I have purchased 3 cars from Brandon and have received the same wonderful service each time. So if you like to haggle and be at a dealership all day, this is not the place for you. If you like straightforward communication and a responsive team then I suggest you hightail it to Southwest Kia Rockwall. More
by David
Employees Worked With
Sue Elliott
March 13, 2017
Wonderful Sales Rep. I was in search of a new vehicle but what I got was soooo much more. The car rep Sue went above a talented sales and added a wonderful smile as she I was in search of a new vehicle but what I got was soooo much more. The car rep Sue went above a talented sales and added a wonderful smile as she closed the deal. I am from the field of sales but now in transportation. I travel extensively around this country meeting lots of people but Sue will leave you feeling as if you spoke with an angel lent from above. I guess what I'm saying in short, thanks Sue of KIA Southwest of Rockwall, Tx for your help in helping for find a vehicle. More
by BigRon
February 14, 2017
Very good guys at southwestkia in Rockwell If u need a vehicle go to southwestkia in Rockwell and ask for Jacob Rosales he will go out of his way to help u get in the vehicle of ur dream very g If u need a vehicle go to southwestkia in Rockwell and ask for Jacob Rosales he will go out of his way to help u get in the vehicle of ur dream very good dealership and salesman More
by Bigmike
Employees Worked With
Jacob Rosales
December 29, 2016
dealer games too busy playing dealership games. my wife responded to ad on soul+ test drove and liked car. we both returned to dealership to buy . after 45min.a too busy playing dealership games. my wife responded to ad on soul+ test drove and liked car. we both returned to dealership to buy . after 45min.and being passed to our third salesman, we were informed their promo,0% interest and no payments 5months, was only on 2016 model. the 2017 was not available at the "internet sale price" advertised. when we asked for price of 2016 sales manager gave us a printout with MSRP. we left. a few days later I called the internet salesman again. they still had the 2017 and assured me he would handle the sale. Upon arrival we were given to yet another salesman. after 30 or 40 min he presented 2016 and2017 prices. both cars were about MSRP with high interest rates nothing close to a good deal. we left. salesman was calling as soon as we got home, now the internet sale price was ok but interest rate was3.9% today only. why all the games? we had our previous kia serviced here but believe we will take our business to another dealership. More
by exshopper
Employees Worked With
Joey Wilhoite
September 17, 2016
Lengthy process, over priced, inexperienced, car not detai Buying the vehicle i wanted was a 2 day process!! first day they were under staffed due to an unfortunate event , that's understandable ,but I just wi Buying the vehicle i wanted was a 2 day process!! first day they were under staffed due to an unfortunate event , that's understandable ,but I just wish they would've told us instead of having to wait 6 hours and to walk away with nothing.Second day, the process was smoother even though the requirements were endless for a perfect credit score. Before signing paperwork I did a walk around of the car, mentioned a few corrections that needed to be addressed ie. Detail, funny smell and cosmetic issues. The sales rep (nice but unexperienced) guaranteed to get it resolved so i took a loaner in the mean time. After signing, giving required docs i leave what was then a 2 day process. 1-2 days later i receive a call informing me of incomplete docs and a doc that they didn't scan properly . What?! How did financing let me leave if the docs were incomplete and not properly scanned?THE PEOPLE ARE NICE BUT UNEXPERIENCED AND TOO MANY MISTAKES. This mishap costed me another trip to the dealership. A few days later I receive another call from kia for a required customer interview. I thought business was handled when I signed the papers and you handed me the keys? I refused to do it and was told the car would have to be returned. Time to exchange the loaner for my car which would hopefully put an end to this misery but no. THE CAR WASN'T DETAILED AND THE FUNNY ODOR WAS STILL THERE!!!! Rushed by life occupations, I was forced to leave in this horrible condition. Not to mention that car was OVER PRICED COMPARED TO MARKET VALUE AND MILEAGE. IF ONLY I KNEW!!! More
by Blanche
