Southwest Kia of Rockwall

Took a little while but it was DEFINITELY worth it The process took a LONG time, however Austin and James got the job done and I’m EXTREMELY happy with my car!! It was my first time buying a car and I The process took a LONG time, however Austin and James got the job done and I’m EXTREMELY happy with my car!! It was my first time buying a car and I knew the process would be long. However these guys did everything that they could to make sure that I was comfortable and that they helped me drive off with my vehicle. They were considerate and encouraging but NOT pushy at all! I highly recommend finding a vehicle here!! More

THE most painLESS car purchase of my life! I wasn't planning on getting a car because my credit union said no to financing inquiry but after talking with Austin Orthman for nearly a week he sai I wasn't planning on getting a car because my credit union said no to financing inquiry but after talking with Austin Orthman for nearly a week he said to give him a chance to see what they CAN do for me. Usually sellers run when they hear this but the non commission sales approach to the dealership is the best way to go and I believe that they sell cars like they do because of this approach. No pressure on them means almost no pressure on me as customer. The dealership has a family feel to it. I happen to be gay and as always it can be awkward when going in blind with my partner and now knowing how it will be received. I had bad experiences before and I laid it out with Austin about who I was and didn't deal with that negativity. This was non issue wit him and I received nothing but pure professionalism from that text on and I felt like I was working with a family member because I felt so comfortable. So with that I made the 30 minute trip out to Rockwall and after a few hours working with his co-worker Kirk Gordon we we're able to get me into a better deal with a NEW Sportage rather than a used one I was looking at. All of this, got a fair deal on my trade in AND I got approved for 0% APR. I know this is not the case for everyone but I was just in utter shock it all unfolded the way it did. Austin was right in giving them the opportunity to see what they COULD do. To add to the customer service experience the car I wanted was at another dealership. Initially I would have had to wait several days for them to transfer the car but he took it upon himself to go to that dealership 20 minutes away to get my car and bring it to me that same day at the Rockwall dealership. Waiting for my car I observed that the whole dealership had the same feel to it as to how the sales people interact with the customers. It's a business first no doubt but every one of their sales people acted like their customer was their family and treated them with respect. I could go on and on about these folks but I can just stop right here and tell you these guys are amazing. If you have any apprehension about buying a car, give them a chance. SW Kia of Rockwall made me a believer that the process can be simple and exciting like buying a new car should be. Thank you guys. See you in a few years when Im looking for a new car! More

Great We walked into a very professional and warming place they made you feel just like family I felt like I was only picking up a car instead of buying bec We walked into a very professional and warming place they made you feel just like family I felt like I was only picking up a car instead of buying because the process was so smooth and quick they where honest and right to the point and didn't beat around the bush anybody who needs a car needs to go see this team of great people More

Best experience ever purchasing a vehicle Matthew was very knowledgeable about the vehicle and worked very hard to get me a great deal. He was not pushy at all and didn’t get frustrated when I Matthew was very knowledgeable about the vehicle and worked very hard to get me a great deal. He was not pushy at all and didn’t get frustrated when I wanted to test drive a couple of different cars even though it was freezing outside. He is definitely the person to see at Southwest Kia in Rockwall. More

Great fast service😍😍😍😍 I came in and was well taken care of Angela and James were so amazing and made moves with no hesitation great service in a timely matter I would recom I came in and was well taken care of Angela and James were so amazing and made moves with no hesitation great service in a timely matter I would recommend them to everyone that needs a car... More

Professional and down to earth The car itself (I got an Optima) is a huge value for the buck with great handling and high end features. Angela Williams is very knowledgeable and pat The car itself (I got an Optima) is a huge value for the buck with great handling and high end features. Angela Williams is very knowledgeable and patient. No gimmicky stuff and the staff is pretty laid back. We didn't want to get a car yet but really needed to replace one. Everyone made that as good an experience as it can be. I LOVE the car and this is a great place to buy or get service. More

Excellent customer service Friendly, friendly, friendly! Very thorough; very, very fair. Matthew Forman wanted to make sure we had the car we we’d be happy with for a long time. Friendly, friendly, friendly! Very thorough; very, very fair. Matthew Forman wanted to make sure we had the car we we’d be happy with for a long time. The safety features on the Soul+ are great. Gas mileage is awesome. It was by far the best vehicle transaction my husband and I have ever had. From the finance end of things: Jacob Rosales was great to work with also. Very personable, thourough and fair. He didn’t try to rip us off by adding in things we didn’t need. Thank you Matt and Jacob and the whole team at Southwest Kia of Rockwell. You guys rock! More

Easy Friendly Buying Experience. Gave us high dollar for trade in and put us the vehicle that best suit our monthly pmt needs. Jim Johnson was our sales rep and he found multiple vehi Gave us high dollar for trade in and put us the vehicle that best suit our monthly pmt needs. Jim Johnson was our sales rep and he found multiple vehicles that would work with our price and we chose the 2018 Kia Sprotage. More