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Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
1,038 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,038 reviews

April 26, 2024

Is it normal for a 'Check Engine' diagnostic to take over 4 days? and They never offered a loaner car but we had to ask. Of cause They said all were being used More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service adviser borak
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Apr 26, 2024 -

Southwest Kia of Rockwall responded

Mike, Thank you for sharing your concerns and bringing this to my attention. A 'Check Engine' diagnostic should not typically take this long and I apologize for any inconvenience caused by the lack of a loaner car. I'd like to personally investigate this matter further and address any concerns you may have. Please reach out at your earliest convenience. Thank you, Bryan Hall - General Manager - 469-887-9140

April 24, 2024

Hank was great! Painless negotiation and delivery. Everything worked as planned and expected. He provided frequent updates to set expectations More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hank Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Southwest Kia of Rockwall responded

Sam, we're glad to know Hank made your experience at Southwest Kia of Rockwall a smooth one. We appreciate the feedback and look forward to serving you again in the future!

April 23, 2024

Very professional job and complete time for the issue about the recall and geat costumer service More

by Ricardo Pinilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Southwest Kia of Rockwall responded

Thank you for your five-star review, Ricardo! At Southwest Kia of Rockwall, we strive to provide nothing but the best service to our valued customers. It's fantastic to hear that you found our team to be professional and that we were able to efficiently address the recall issue for you. We look forward to continuing to serve you with excellence in the future!

March 24, 2024

excellent service by everyone! it was a very easy process and a great experience. Will Highly recommend this dealership! More

by tireguy_39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zane
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Mar 25, 2024 -

Southwest Kia of Rockwall responded

We appreciate the high recommendation! It's great to know that you had an excellent experience with us at Southwest Kia of Rockwall. Thank you for your support!

March 13, 2024

Great service, timely wait times. Friendly help from the service workers. Love that my car gets washed with every visit. More

by JLRez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela
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Mar 14, 2024 -

Southwest Kia of Rockwall responded

We're glad to know you've been enjoying the service and complimentary car washes at Southwest Kia of Rockwall. Thank you for your positive feedback!

March 04, 2024

Most of the people I dealt with at this dealership were excellent. One not so much. More

by RGV
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Gregory -- five stars Ross Everett -- two stars
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Mar 05, 2024 -

Southwest Kia of Rockwall responded

We appreciate the feedback! We would love the opportunity to speak with you about anything that may have made your visit less than perfect. Feel free to reach out at your earliest convenience. Bryan Hall - General Manager - 469-887-9140

March 01, 2024

Sales staff are great! I was treated with courtesy and professionalism at every level. The dealership itself needs more space and a better layout. I was unable to find di More

by nanalowe427
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hall
Other Employees : Ross
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Mar 01, 2024 -

Southwest Kia of Rockwall responded

We appreciate your feedback and are glad to know our sales staff treated you well. We apologize for the inconvenience with parking, we'll make sure this is addressed promptly at Southwest Kia of Rockwall. Thank you again, and we look forward to seeing you here next time!

February 25, 2024

We’ve now bought or leased three cars from the team at Southwest. They are friendly, but more than that they didn’t try to drop unwanted “packages” at the last minute. No back and forth arguing over a f More

by CoachTrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac
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Feb 26, 2024 -

Southwest Kia of Rockwall responded

Trey, it's great to know you've had consistent positive experiences with us at Southwest Kia of Rockwall. We aim for straightforward and honest service every time. Thanks for your continued support!

February 21, 2024

The dealer establishment is very clean the workers are efficient in what very helpful and reliable. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Feb 21, 2024 -

Southwest Kia of Rockwall responded

Thank you for taking the time to leave such wonderful feedback, J. We love to hear that your experience was enjoyable and hope you will come see us again down the road. Drive safe.

February 15, 2024

I had excellent service for my 2016 Honda Accord. It looked like the day I bought it It was done in a few hours and then returned to me the same day. More

by Hipchksci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela Gibson
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Feb 15, 2024 -

Southwest Kia of Rockwall responded

It's great that we could get everything done quickly for you! Thanks for taking the time to share. We hope to see you again down the road!

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